ServiceNow CIS-ITSM認定試験問題集には115練習テスト問題があります
最新CIS-ITSM試験問題集には高得点で一発合格
質問 # 52
What are three benefits of using declarative customizations over code? (Choose three.)
- A. Declarative customizations will automatically update with each Salesforce release.
- B. Declarative customizations are not subject to governor limits.
- C. Declarative customizations cannot generate run time errors.
- D. Declarative customizations generally require less maintenance.
- E. Declarative customizations do not require user testing.
正解：A、B、D
質問 # 53
How do you make an article visible in the featured content section?
- A. Add the article to the featured content related list in a knowledge base.
- B. Add a new record to "Knowledge Base Featured" table.
- C. Select the Featured check box in the article.
- D. Add a new record to the "Featured Content" table.
正解：A
質問 # 54
Under which circumstances is it appropriate to leave a Problem record in a State of Known Error?
- A. The root cause has not been established and approved
- B. The permanent fix is too costly and the documented workaround is sufficient
- C. A vendor is actively investigating the Problem
- D. A Change is pending implementation
正解：B
解説：
Explanation
Resolution and Recovery: Once the Root Cause has been identified, determine whether the established Workaround is sufficient to restore service to related Incidents and prevent the occurrence of future Incidents. If not, you may decide to implement a permanent fix to the Problem by creating a Change Request. Once the Change has been implemented or a Known Error State has been deemed acceptable, close the Problem record.
If a Change is pending implementation, the Problem state should be "Pending Change" instead of "Known Error".
質問 # 55
Which of the following users has the permission to close an incident? (Choose two.)
- A. None of the listed answers
- B. Itil User
- C. Incident Manager
- D. Itil Admin
- E. Incident caller
正解：D、E
解説：
Users with itil roles or incident manager don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.
質問 # 56
Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.
- A. True
- B. False
正解：B
解説：
Explanation
At this step, the approval requests will be sent to members of the group set in the "Assignment group" field.
質問 # 57
Which of these are considered configuration base items? (Choose three.)
- A. Database Catalogs
- B. Cluster Nodes
- C. Out-of-Band Devices
- D. Printers
- E. Network Gears
正解：C、D、E
解説：
configuration base items include: -Servers -Computers -Workstations -Out-of-band devices -Network gear - Printers -Communication Devices -UPSs -Accessories -Computer Peripherals -Software
質問 # 58
What are the different ways a user can provide feedback on a knowledge article?
Choose 4 answers
- A. Pin Article
- B. Helpful?
- C. 10 Star scale
- D. Comment on Article
- E. 5 Star scale
- F. Flag Article
正解：A、D、E、F
質問 # 59
What is an example of a good use case for an Order Guide?
- A. Order a Custom Automobile
- B. Order a case of Laundry Soap
- C. Order a Technical Consultation
- D. Order a set of Dishes
- E. Order a Couch
正解：D
質問 # 60
If importing CI data for business services and servers on which they are deployed from excel, how many transform maps are needed to fully import data?
- A. 0
- B. 1
- C. 2
- D. 3
正解：D
解説：
Explanation
*Transform map to populate business services in the Business Service [cmdb_ci_service] table *Transform map to populate servers in the Server [cmdb_ci_server] table *Transform map to populate the relationship between each business service and server
質問 # 61
Which of the following are valid states for Requested Item Catalog Task? (Choose all that apply.)
- A. New
- B. Open
- C. Pending
- D. Work In Progress
- E. Closed Skipped
正解：B、C、D、E
質問 # 62
A developer built a Component to be used at the front desk for guests to self-register upon arrival at a kiosk.
The developer is now asked to create a Component for the Utility Tray to alert Users whenever a guest has arrived at the front desk.
What should be used?
- A. Application Event
- B. DML Operation
- C. ChangeLog
- D. Component Event
正解：A
質問 # 63
To how many levels can categories be nested in a service catalog?
- A. 0
- B. 1
- C. None of the listed answers
- D. 2
正解：C
解説：
There is no technical limit regarding the depth the categories can be nested.
質問 # 64
Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.
- A. True
- B. False
正解：B
解説：
It is recommended to use State field.
質問 # 65
Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)
- A. Country
- B. Group
- C. Department
- D. Location
- E. Cost center
正解：B、C、D
質問 # 66
Configuration items can be created from asset management.
- A. True
- B. False
正解：A
解説：
One of the channels to create configuration items is from asset management.
質問 # 67
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
- A. Change - P1 - Review
- B. Change - Emergency - PIRQUESTION
- C. Change - Major Incident - Authorize
- D. Change - Emergency - Review
- E. Change - Emergency - Authorize
正解：D
質問 # 68
What will be the new state once you click on the "Start Fix" button in the problem form?
- A. In Progress
- B. Assess
- C. Root Cause Analysis
- D. Fix in progress
正解：D
解説：
Explanation/Reference:
質問 # 69
Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?
- A. Record Producer Form Designer
- B. VEditor
- C. Form Designer
- D. Variable Designer
- E. Default Variables Editor
正解：A、E
質問 # 70
According to ServiceNow recommendations, the user who makes a service request should be informed about the expectations for approval and delivery.
- A. True
- B. False
正解：A
質問 # 71
Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
- A. VIP flag dictionary entry
- B. VIP Flag action script
- C. VIP Flag field style
- D. VIP Flag reference decorator
正解：C
質問 # 72
A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?
- A. Release Management
- B. Catalog Management
- C. Configuration Management
- D. Change Management
- E. Fulfillment Management
正解：D
質問 # 73
Which one of the following variable types in NOT supported in mobile?
- A. Reference
- B. Multiple Choice
- C. Date/Time
- D. Lookup Select box
正解：B
質問 # 74
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