CIS-ITSM試験問題集、CIS-ITSM練習テスト問題
PDF問題（2023年最新）実際のServiceNow CIS-ITSM試験問題
ServiceNow認定実装スペシャリスト - ITサービス管理（CIS -ITSM）試験は、ServiceNow ITサービス管理（ITSM）を専門とするITプロフェッショナル向けに設計されています。この試験は、ServiceNowプラットフォームを使用してITSMソリューションの実装と構成の経験がある個人を対象としています。 CIS-ITSM認定は、ITSMプロセスの実装、ServiceNowプラットフォームの構成、およびITSMアプリケーションの管理に関する個人のスキルと知識を検証します。
ServiceNowは、世界中の組織にITサービス管理（ITSM）ソリューションを提供する主要なプラットフォームです。 ITSMは、ITサービスがビジネスのニーズを満たすために効率的かつ効果的に提供されることを保証する上で重要な役割を果たします。その結果、ServiceNow CIS -ITSM（認定実装スペシャリスト - ITサービス管理）認定試験は、ServiceNowプラットフォーム上のITSMソリューションの実装と管理を担当するITプロフェッショナルのスキルと知識を検証するように設計されています。
質問 # 58
What is the module name that is used to access configuration base items?
- A. Configuration > Base Items
- B. Configuration Items > Base Items
- C. CMDB > Base Items
- D. Base Items > Configuration
正解：A
質問 # 59
The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.
What is a recommended solution?
- A. Create a dynamic dashboard and ensure the sales manager has the "View My Team's Dashboard" permission.
- B. Create a dashboard and add filters for users, opportunities, accounts, and cases.
- C. Create a dynamic dashboard and add filters for opportunities, accounts, and cases.
- D. Create an individual dashboard for each sales representative with opportunity, account, and case components.
正解：A
質問 # 60
Which of the following statements is true regarding the permission that a user of itil role has?
- A. Users with itil role can update any incident except closed and resolved incidents.
- B. Users with itil role can update any incident except closed incidents.
- C. Users with itil role can update any incident.
- D. Users with itil role can only update incident created by them.
正解：B
解説：
Explanation/Reference:
質問 # 61
If a change is linked to an incident, the incident's state will automatically change to On Hold once the change is updated.
- A. False
- B. True
正解：A
質問 # 62
Which of the following users has the permission to close an incident? (Choose two.)
- A. None of the listed answers
- B. Itil User
- C. Incident Manager
- D. Incident caller
- E. Itil Admin
正解：D、E
解説：
Explanation
Users with itil roles or incident manager don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.
質問 # 63
Which of the following fields is mandatory when the button "Request Approval" in normal change form is clicked?
- A. Planned start date
- B. Assignment group
- C. Assigned to
- D. Justification
正解：B
質問 # 64
Problem Management Investigation and Diagnosis activities include__________.
- A. Obtain Problem Manager Approval
- B. Implement a Change
- C. Prioritize and Categorize the Problem
- D. Conduct a Root Cause Analysis
正解：D
解説：
質問 # 65
Which script include should be modified in order to impose limits when moving a problem task from one state to another?
- A. ProblemTaskUtils
- B. ProblemTaskChangeState
- C. ProblemTaskStateUtils
- D. ProblemTaskState
正解：C
質問 # 66
What are two capabilities of Territory Management? (Choose two.)
- A. The ability to use opportunity criteria to expand a private sharing model.
- B. The ability to use account criteria to expand a private sharing model.
- C. Support for complex and frequently changed sales organization structures.
- D. Territory hierarchy replaces the role hierarchy for sharing.
正解：A、C
質問 # 67
A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)
- A. The administrators are deploying their own Change Sets, thus deleting each other's fields from the objects in production.
- B. Page Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.
- C. The administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.
- D. A sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.
正解：B、C
質問 # 68
The purpose of "CAB Required" checkbox in the change request form is to determine whether the workflow will send approval task to the CAB group.
- A. False
- B. True
正解：A
解説：
Explanation
CAB Required does not drive logic. Instead, the determination as to whether the CAB review is required is based on conditions set for each CAB definition.
質問 # 69
A company's support process dictates that any time a Case is closed with a Status of "Could not fix," an Engineering Review custom object record should be created and populated with information from the Case, the Contact, and any of the Products associated with the Case.
What is the correct way to automate this using an Apex trigger?
- A. A before update trigger that creates the Engineering Review record and inserts it.
- B. An after update trigger that creates the Engineering Review record and inserts it.
- C. A before upsert trigger that creates the Engineering Review record and inserts it.
- D. An after upsert trigger that creates the Engineering Review record and inserts it.
正解：B
質問 # 70
To how many levels can categories be nested in a service catalog?
- A. 0
- B. None of the listed answers
- C. 1
- D. 2
正解：B
解説：
There is no technical limit regarding the depth the categories can be nested.
質問 # 71
True or False:
Users with the itil role can delete an Incident.
- A. False
- B. True
正解：A
解説：
質問 # 72
A user has a profile with read-only permissions for the case object.
How can the user be granted edit permission for cases?
- A. Add the user in a role hierarchy above users with edit permissions on the case object.
- B. Create a public group with edit permissions for the case object.
- C. Create a sharing rule on the case object with read/write level of access.
- D. Create a permission set with edit permissions for the case object.
正解：D
質問 # 73
Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?
- A. Clone all custom price books from the standard price book.
- B. Set the organization-wide default for price book to Use.
- C. Create a sharing rule to share all price books to sales users.
- D. Manually share each price book to the sales users' profile.
正解：B
質問 # 74
Which table do all technical configuration items extend from?
- A. None of the listed answers
- B. Base Configuration Item [item]
- C. Technical Configuration Item [technical_cmdb_ci]
- D. Configuration Item [cmdb_ci]
正解：D
質問 # 75
Universal Containers uses Big Objects to store almost a billion customer transactions called Customer_Transaction__b.
These are the fields on Customer_Transaction__b:
Account__c
Program__c
Points_Earned__c
Location__c
Transaction_Date_c
The following fields have been identified as Index Fields for the Customer_Transaction__b object: Account__c, Program__c, and Transaction_Date__c.
Which SOQL query is valid on the Customer_Transaction__b Big Object?
- A. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c ='Shoppers' AND Transaction_Date__c=2019-05-31T00:00Z
- B. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c EXCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- C. SELECT Account__c, Program__c, Transaction_Date__c
FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3'
AND Program__c LIKE 'Shop%'
AND Transaction_Date__c=2019-05-31T00:00Z - D. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c INCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
正解：A
質問 # 76
For the majority of catalog items, the customer requires quantity and price to be displayed. However, for one item, the customer would like to omit these two fields.
Which of the following approaches should be used to satisfy this requirement?
- A. Set both "No Quantity" and "Omit Price in Cart" to true on the Catalog Item.
- B. Cart options are set using system properties and cannot be changed for individual items.
- C. Set "Use Cart Layout" to false on the Catalog item and set both "No Quantity" and "Omit Price" in
"Cart" to true. - D. Write a Catalog Client Script for the item and use g_form.setDisplay() to hide each field.
正解：C
質問 # 77
A company notices that their unit tests in a test class with many methods to create many records for prerequisite reference data are slow.
What can a developer to do address the issue?
- A. Move the prerequisite reference data setup to a static method in the test class and call that from each test method.
- B. Move the prerequisite reference data setup to a @testSetup method in the test class.
- C. Move the prerequisite reference data setup to a TestDataFactory and call that from each test method.
- D. Move the prerequisite reference data setup to the constructor for the test class.
正解：C
質問 # 78
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