CIS-ITSM認定の有効な試験問題集解答学習ガイド！（最新の170問題)
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質問 # 97
Which of the following variables is NOT supported within a multi-row variable set?
- A. Multi Line Text
- B. Email
- C. Label
- D. Wide Single Line Text
正解：C
質問 # 98
Database views are SQL Joins between tables to facilitate reporting.
- A. True
- B. False
正解：A
質問 # 99
Which of the following are valid states for Emergency Change requests? (Choose all that apply.)
- A. Authorize
- B. Assess
- C. PIR
- D. Review
- E. Implement
正解：A、D、E
質問 # 100
Which of the following fields is mandatory when the button "Request Approval" in normal change form is clicked?
- A. Justification
- B. Assigned to
- C. Assignment group
- D. Planned start date
正解：C
質問 # 101
Which table can be used to build a report to see which knowledge articles are no longer viewed by users?
- A. kb_article_statistics
- B. kb_use
- C. kb_knowledge
- D. kb_feedback
正解：B
解説：
Explanation
kb_use table stores a record every time an article is viewed. It is useful to build reports to see which articles are no longer viewed.
質問 # 102
In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers
- A. The CI Manager is part of the change approval workflow
- B. A CI can be affected by a change, even if it is not the CI being changed
- C. Changes should reference at least one CI
- D. One Change can be submitted for multiple Cls
- E. The Cl Support Group is responsible for change implementations
正解：B、C、D
質問 # 103
A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?
- A. Users with sn_problem_write can create known error articles, but not articles for other knowledge bases
- B. The Known Error knowledge articles use a template, which includes the Workaround and the Cause
- C. The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause
- D. Only users with sn_known_error_write can create Known Error articles
正解：B
解説：
https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/task
/create-known-error-from-problem.html
質問 # 104
It is possible to create incidents automatically based on alerts from Event Management.
- A. True
- B. False
正解：A
質問 # 105
A user with role catalog_admin can manage user criteria.
- A. True
- B. False
正解：A
解説：
Because the role catalog_admin includes the role user_criteria_admin, users with role catalog_admin role can manage user criteria.
質問 # 106
When evaluating change request states in a script include, which is the preferred method for referencing a state?
- A. Use the g_form.getValue function to retrieve the State field value
- B. Use the State field value, such as -2
- C. Use the .getDisplayValue function to retrieve the State field value
- D. Use the state name constant, such as ChangeRequestStateHandler.SCHEDULED
正解：D
解説：
Explanation
The Change Management process flow is displayed in the Process Flow Formatter at the top of the Change Request form. If a new state is added or the label for a Change type is to be changed, the Process Flow must be updated.
ChangeRequestStateHandler* includes:
* Constants to use when referring to Change States within code.
* Functions such as isNext, moveTo, canMoveTo, canMoveFrom, getNextStates, getStateName, getStateValue, isOnHold.
質問 # 107
Under which circumstances would a knowledge article author set the Display Attachments field to false on an article that has attachments?
- A. The attachments are files that the author would like to display as finks for on the article rather than having those files open/download automatically.
- B. The attachments are images embedded and displayed within the article text.
- C. The attachments should be downloaded/opened immediately rather without the article text being displayed.
- D. The attachments are referenced knowledge articles.
正解：B
質問 # 108
The Requested Item [sc_req_item] table is extended directly from the Task [task] table.
- A. True
- B. False
正解：A
解説：
Explanation
Data Variables NOT Allowed in MOBILE
Break
Container End
Container Split
Container Start
Email
HTML
Label
List Collector
Lookup Multiple Choice
Macro
Macro with Label
Masked
UI Page
URL
質問 # 109
The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
- A. 104.ProblemState.STATES.FIX_IN_PROGRESS
- B. ProblemState.STATES.FIX_IN_PROGRESS
- C. "Fix in Progress"
- D. 0
正解：B
質問 # 110
Which of the following roles can delete a problem task? (Choose all that apply.)
- A. admin
- B. itil
- C. problem_admin
- D. problem_task_analyst
- E. problem_manager
正解：A、C
質問 # 111
Which service types can be managed through the scope of Service Portfolio Management?
Choose 2 answers
- A. Business service
- B. Technical service
- C. Mobile service
- D. Application service
正解：A、D
解説：
ServiceNow Service Portfolio Management primarily manages Business Services and Application Services. A Business Service refers to services that support business processes or provide value to the customer, while Application Services are services provided by software applications. These services are tracked and managed to ensure they align with organizational objectives. Mobile Service and Technical Service are more specialized or less commonly grouped within the Service Portfolio scope.
Refer to Service Portfolio Management for further understanding.
質問 # 112
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)
- A. UI Page
- B. Lookup Select Box
- C. IP Address
- D. Container Start
- E. HTML
- F. Label
正解：A、D、E、F
質問 # 113
It is possible to create two different sets of priority rules for incidents and problems.
- A. True
- B. False
正解：A
質問 # 114
A developer created a new trigger that inserts a Task when a new Lead is created. After deploying to production, an outside integration is periodically reporting errors.
Which change should the developer make to ensure the integration is not affected with minimal impact to business logic?
- A. Use a Try/Catch block after the insert statement.
- B. Use the Database method with allOrNone set to False.
- C. Deactivate the Trigger before the Integration runs.
- D. Remove the Apex Class from the Integration User's Profile.
正解：A
質問 # 115
The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?
- A. Reporting snapshot
- B. Cross filter
- C. Joined report
- D. Standard filter
正解：B
解説：
Explanation/Reference:
質問 # 116
Which three password options are available for the administrator to set on content deliveries? (Choose three.)
- A. Password protection is optional and defaults to OFF
- B. Password complexity rules
- C. Administrator-provided default password
- D. Password protection is optional and defaults to ON
- E. Password protection is required
正解：A、D、E
質問 # 117
What are the primary record types in configuration management?
- A. Asset Item (AI) and Configuration Item (CI)
- B. Business Service and Configuration Item (CI)
- C. Asset Item (AI) and Relationship Type
- D. Relationship Type and Configuration Item (CI)
正解：D
質問 # 118
Where can a change manager define the interval frequency for unauthorized change detection?
- A. Event Processing Properties module
- B. Unauthorized change flow
- C. The ci.change.unplanned business rule
- D. Unauthorized Change Properties module
正解：D
質問 # 119
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