Fast2test CIS-ITSM問題集170問でCIS-Service Managementを確実実践
リアル最新CIS-ITSM試験問題CIS-ITSM問題集
ServiceNow CIS-ITSM認定は、キャリアを前進させたいIT専門家にとって貴重な投資です。この認定は、参加者がServiceNow ITSMソリューションの設計、構成、および実装に必要な知識とスキルを持っていることを示しています。この認定は世界的に認識されており、IT業界の雇用主から非常に尊敬されています。試験に合格した参加者は、雇用機会の増加と給与の増加を期待できます。さらに、この認定は、さらなるServiceNow認定のための強固な基盤を提供します。
ServiceNowは、クラウドベースのITサービス管理ソリューションの大手プロバイダーであり、CIS-ITSM認定試験は、ServiceNow ITSMの個人の専門知識を検証するグローバルに認識されている資格情報です。認定試験は、ITの専門家が自分の職業へのコミットメントとキャリアを学び成長させる意欲を示すための優れた方法です。この認定は、組織がITSMイニシアチブを前進させるのに役立つ資格のある専門家を特定するのに役立ちます。
ServiceNow CIS -ITSM（認定実装スペシャリスト - ITサービス管理）認定試験は、ServiceNow IT Service Management（ITSM）ソリューションの実装と構成に必要なスキルと知識を検証するように設計されています。この認定は、ITSMの専門知識を実証し、ServiceNow認定実装スペシャリストとして認識したいITの専門家、コンサルタント、および開発者に最適です。
質問 # 63
A company has many different unit test methods that create Account records as part of their data setup. A new required field was added to the Account and now all of the unit tests fail.
What is the optimal way for a developer to fix the issue?
- A. Create a TestDataFactory class that serves as the single place to create Accounts for unit tests and set the required field there.
- B. Add a before insert trigger on Account to set the value of the required field.
- C. Add the required field to the data setup for all of the unit tests.
- D. Change the required field to be a validation rule that excludes the System Administrator profile.
正解：A
質問 # 64
In the baseline platform configuration, when a Knowledge Article is flagged by a user as being incomplete or incorrect, a notification is sent to the Knowledge Base Owner.
- A. True
- B. False
正解：B
質問 # 65
Which of the following tables is used to store knowledge articles?
- A. kb_knowledge
- B. kb_knowledge_article
- C. kb_article
- D. None of the listed answers
正解：A
質問 # 66
Configuration items can be created via the change management process.
- A. True
- B. False
正解：A
解説：
Explanation
Creating CI can be done in any of the following ways:
1. Manual creation via the Configuration application modules
2. Via service catalog fulfillment processes
3. Import from external source
4. Integration with 3rd party systems
5. Automated discovery tool(s)
6. Creation triggered from asset management
7. Via change management process
質問 # 67
Which of the following fields is mandatory when the button "Request Approval" in normal change form is clicked?
- A. Assignment group
- B. Planned start date
- C. Assigned to
- D. Justification
正解：A
質問 # 68
Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?
- A. Global Search
- B. System Property - Restrict Articles to Callers
- C. Search Groups - Caller Restrictions
- D. Contextual Search - Search as
正解：D
解説：
Explanation
"Administrators may enable Search As. This feature returns search results as both the current user as well as a user, such as the Caller, specified on the current form. This allows Agents to be confident that Articles shared with Users are appropriate to share with those users."
質問 # 69
A custom Visualforce controller calls the ApexPages.addMessage() method, but no messages are rendering on the page.
Which component should be added to the Visualforce page to display the message?
<apex:message for="info"/>
- A. <apex:facet name="messages" />
- B. <apex:pageMessage severity="info" />
- C.
- D. <apex:pageMessages />
正解：D
質問 # 70
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?
- A. Create a Catalog Client UI Policy that triggers on Load of the Item
- B. Create a Validation Script and associate it to the item
- C. Create a Business Rule that runs on Insert or Update of the Item
- D. Create a Catalog Client Script that triggers on Submit of the Item
正解：D
解説：
Explanation/Reference:
質問 # 71
Which module would you use to configure Inbound Email Action?
- A. System Policy > Email > Inbound Actions
- B. System Properties > Email Actions
- C. System Policy > Inbound Email Actions
- D. System Properties > Email > Inbound Actions
正解：A
質問 # 72
In Problem Management, which element must be edited to modify the field mappings when Knowledge Articles are generated from ACTIVE Problem records?
- A. ProblemUtil Script Include
- B. Problem to Knowledge Transform Map
- C. Post News or Post Knowledge UI Actions
- D. Problem Create Knowledge Business Rule
正解：D
解説：
Explanation
https://[INSTANCE].service-now.com/nav_to.do?uri=sys_script.do?sys_id=877c97b80a0a3c740147ca0a461265 BR Name: "Problem Create Knowledge" BR Condition:
current.problem_state.changesTo(4) && current.knowledge == true
BR Script (snip):
function submitDirect() {
var kb = new GlideRecord("kb_knowledge");
kb.source = current.sys_id;
kb.short_description = current.short_description;
kb.sys_domain = current.sys_domain;
kb.text = current.work_notes.getHTMLValue();
kb.workflow_state = 'draft';
kb.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "dfc19531bf2021003f07e2c1ac0739ab"); kb.insert();
質問 # 73
What are key relationships between Change and Release Management? (Choose three.)
- A. Change management provides governance, which includes Release management
- B. A Change can contain one or more Releases
- C. Change includes planning and approvals; Release includes building, testing and execution of changes
- D. Release management application is required, to use the Change management application
- E. A Release can contain one or more Changes
正解：A、C、E
質問 # 74
What is the purpose of "time_worked" field in incident table?
- A. It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).
- B. It stores total elapsed time since the incident was created.
- C. It stores total elapsed time since the incident state changed to "In Progress".
- D. This is a cumulative time logged by the users.
正解：D
解説：
Explanation
This is a field that, if made visible on the form, can be filled by users and ServiceNow will accumulate the values entered by all users.
質問 # 75
What will be the new state once you click on the "Mark Duplicate" button in the problem form?
- A. Canceled
- B. Duplicated
- C. Closed
- D. Resolved
正解：C
質問 # 76
What is the name of namespace of the Service Catalog API?
- A. sn_sc
- B. global
- C. now
- D. snc
正解：A
質問 # 77
Benchmarks provide comparative insights relative to industry averages.
- A. True
- B. False
正解：A
質問 # 78
What should you use to capture data in a grid layout on a catalog item?
- A. Grid variable
- B. Enable set
- C. Cascade variable
- D. Multi-row variable set
正解：D
質問 # 79
An environment has two Apex Triggers: an after-update trigger on Account and an after-update trigger on Contact. The Account after-update trigger fires whenever an Account's address is updated, and it updates every associated Contact with that address. The Contact after-update trigger fires on every edit, and it updates every Campaign Member record related to the Contact with the Contact's state.
Consider the following: A mass update of 200 Account records' addresses, where each Account has 50 Contacts. Each Contact has 1 Campaign Member. This means there are 10,000 Contact records across the Accounts and 10,000 Campaign Member records across the contacts.
What will happen when the mass update occurs?
- A. There will be no error, since each trigger fires within its own context and each trigger does not exceed the limit of the number of records processed by DML statements.
- B. The mass update will fail, since the two triggers fire in the same context, thus exceeding the number of records processed by DML statements.
- C. There will be no error, since the limit on the number of records processed by DML statements is 50,000.
- D. The mass update of Account address will succeed, but the Contact address updates will fail due to exceeding number of records processed by DML statements.
正解：A
質問 # 80
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
- A. sc_fulfiller
- B. itil
- C. fulfiller
- D. task_worker
- E. catalog_fulfiller
正解：B
質問 # 81
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?
- A. Configure Current Customer as a text field and use an approval process to recalculate its value.
- B. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.
- C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.
- D. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.
正解：C
質問 # 82
How many columns can a formatter contain in a variable set?
- A. There is no upper limit to the number of columns a formatter can have.
- B. 0
- C. 1
- D. 2
正解：B
質問 # 83
Which of the following functions is NOT enabled by the Change advisory board (CAB) workbench?
- A. Document meeting notes and share with attendees
- B. Define a schedule and related logistics for CAB meetings
- C. View a calendar of planned changes
- D. Provide video and chat capabilities during CAB meetings
正解：C
解説：
Explanation
The Workbench allows Change Managers to:
* Schedule a series of CAB meetings
* Manage meeting invitations and track meeting attendance
* Define CAB meeting agendas
* View a Change calendar
* Approve or reject Changes
* Review and take meeting notes
質問 # 84
How do you make an article visible in the featured content section?
- A. Add a new record to the "Featured Content" table.
- B. Select the Featured check box in the article.
- C. Add a new record to "Knowledge Base Featured" table.
- D. Add the article to the featured content related list in a knowledge base.
正解：D
解説：
Explanation/Reference:
質問 # 85
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