合格させるServiceNow CIS-ITSM試験には保証が付きます。更新されたのは431問があります
最新のCIS-ITSM合格保証付き試験問題集の認定サンプル問題
ServiceNow CIS-ITSM 認定試験の出題範囲：
| トピック | 出題範囲 |
|---|---|
| トピック 1 |
|
| トピック 2 |
|
| トピック 3 |
|
| トピック 4 |
|
質問 84
It is possible to import multiple word documents at the same time into a knowledge base.
- A. True
- B. False
正解: A
質問 85
Which two relationship queries use the proper syntax? (Choose two.)
SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry
- A. SELECT Name, (SELECT LastName FROM Contacts) FROM Account
- B. 'Media'
- C. SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = 'Media'
- D. SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account
正解: A,C
質問 86
Which of the following tables does the change_task_sla database view join? (Choose all that apply.)
- A. change_sla
- B. metric_instance
- C. task_sla
- D. change_request
- E. change_task
正解: C,E
質問 87
In change management, which record should be modified to restrict when a change can move to a specific state?
- A. ChangeRequestStateModelSNC Script Include
- B. ChangeRequestStateModel Script Include
- C. ChangeRequest Script Include
- D. UI Action for the State Transition
正解: B
解説:
Explanation
* Displayed through the Process Flow on Change Record
* Managed by state model Script Includes
* ChangeRequestStateModel* standard
------------- Important
Script Includes with SNC in the name
are read-only, baseline code
* ChangeRequestStateModel* normal
* ChangeRequestStateModel* emergency
Versions without SNC in the name extend SNC
versions and
質問 88
Which of the following can be achieved by a user with itil role? (Choose four.)
- A. Create CI Class
- B. Delete CI
- C. Create CI
- D. Add CI to Change Request
- E. Associate CI to Task
正解: B,C,D,E
質問 89
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.
- A. False
- B. True
正解: A
解説:
Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
質問 90 
Which two of the examples above have correct System.debug statements? (Choose two.)
- A. Example 2
- B. Example 3
- C. Example 1
- D. Example 4
正解: A,C
質問 91
What knowledge management capability allows users to as and answer questions among peers within a knowledge base?
- A. Feedback
- B. Collaboration
- C. Social O&A
- D. Connect Chat
正解: C
質問 92
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)
- A. Automatically 7 days after being resolved.
- B. Manually change the state to Closed.
- C. Empty the "Assigned to" the "Assignment group" fields.
- D. Click on the Complete button.
- E. Automatically 10 days after being resolved.
正解: D
解説:
Explanation
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.
質問 93
In the baseline platform configuration, the Post News Related Link on a Problem Record will generate Knowledge Article that includes information mapped from the Problem Record. What will be the Workflow state of the new Article?
- A. Published
- B. Draft
- C. New
- D. Review
正解: B
質問 94
A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?
- A. The SOQL governor limits are being hit.
- B. A Process Builder is running that sends mass emails.
- C. There are numerous DML operations in the trigger logic.
- D. A trigger is recursively invoked more than 16 times.
正解: D
質問 95
Technical configuration items extend the Base Configuration Item table.
- A. False
- B. True
正解: A
解説:
Technical configuration items extend the cmdb_ci table instead of Base Configuration Item (cmdb) table.
質問 96
In Problem Management, which role is required to delete a problem record?
- A. problem_admin
- B. nobody
- C. itil
- D. problem_coordinator
正解: A
質問 97
Which of the following is NOT a valid Requested Item Catalog Task state?
- A. Closed Rejected
- B. Closed Skipped
- C. Work In Progress
- D. Pending
正解: A
質問 98
What should you do in order to edit the template used to populate fields of known error article created from a problem?
- A. Modify "Problem Known Error article" record in the "known_error_article" table
- B. Modify "Problem Known Error article" record in sys_template table
- C. Modify "Problem Known Error article" record in the "csm_table_map" table
- D. Modify "Problem Known Error article" record in the Knowledge Base
正解: C
質問 99
For the majority of catalog items, the customer requires quantity and price to be displayed. However, for one item, the customer would like to omit these two fields.
Which of the following approaches should be used to satisfy this requirement?
- A. Set "Use Cart Layout" to false on the Catalog item and set both "No Quantity" and "Omit Price" in "Cart" to true.
- B. Set both "No Quantity" and "Omit Price in Cart" to true on the Catalog Item.
- C. Cart options are set using system properties and cannot be changed for individual items.
- D. Write a Catalog Client Script for the item and use g_form.setDisplay() to hide each field.
正解: A
質問 100
User Criteria is used to determine who may order Items in a Service Catalog Category.
- A. True
- B. False
正解: A
解説:
Explanation
User Criteria determine who may request items in a Service Catalog Category or who may request individual Catalog Items. User Criteria sets filters and conditions for access based on attributes associated with a user record, such as Department, location, Company, Manager, etc.
質問 101
An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.
Which two ways can an administrator accomplish this? (Choose two.)
- A. Use Data Loader to export the data each month.
- B. Use Data Exporter to export the data each month.
- C. Configure the "Schedule Export" option under Data Export.
- D. Use the "Object Export" feature under Data Management.
正解: A,C
質問 102
......
最新CIS-ITSMテスト材料には有効なCIS-ITSMテストエンジン：https://jp.fast2test.com/CIS-ITSM-premium-file.html
CIS-ITSM更新された試験問題集で[2023年最新] 練習には有効な試験問題集：https://drive.google.com/open?id=10LCiOws8Og2tBVuzJgjRJpzfLQojyDfF