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[2024年更新]CIS-ITSMのPDF問題、完璧に練習問題で合格
質問 # 59
What is the relationship between User table and Role table?
- A. Many-to-many
- B. One-to-many (one role can be assigned to many users)
- C. One-to-one
- D. One-to-many (one user can have many roles)
正解：A
解説：
Explanation
One user can have many roles and a role can be assigned to many users.
質問 # 60
Which of the following tables does the change_task_sla database view join? (Choose all that apply.)
- A. change_task
- B. task_sla
- C. change_sla
- D. change_request
- E. metric_instance
正解：A、B
質問 # 61
Which of the following are valid states for Emergency Change requests? (Choose all that apply.)
- A. PIR
- B. Implement
- C. Assess
- D. Authorize
- E. Review
正解：B、D、E
質問 # 62
In Problem Management, which role is required to delete a problem record?
- A. itil
- B. problem_coordinator
- C. problem_admin
- D. nobody
正解：C
質問 # 63
When referring to the State of an incident in server-side code (such as in a script include, business rule, or UI action), which method is the preferred way to refer to the State field value?
- A. Use the getDisplayValue() method to retrieve the Label associated with the State field value.
- B. Use the value of the choice option, such as 2 to refer to a State of in Progress.
- C. If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant.
正解：C
質問 # 64
A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving "insufficient privileges" error when viewing a contact?
- A. The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.
- B. The contact owner has NOT selected the option to share contacts with others in the role hierarchy.
- C. The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role.
- D. The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role.
正解：D
質問 # 65
Which of the following statements are correct for standard changes? (Choose two.)
- A. Standard changes can be automated.
- B. Standard changes are typically low risk and have detailed procedures.
- C. Standard changes do not have change tasks.
- D. Standard change procedures must be stored in the Knowledge base.
正解：A、B
解説：
Explanation
質問 # 66
Which field on the incident table automatically tracks the TOTAL elapsed time between when an incident is created until the time it is resolved?
- A. Business Resolve Time [business_stc]
- B. Resolve Time [calendar_stc]
- C. Business Duration [business_duration]
- D. Duration [calendar_duration]
正解：D
質問 # 67
A developer needs to send Account records to an external system for backup purposes. The process must take a snapshot of Accounts as they are saved and then make a callout to a RESTful web service. The web service can only receive, at most, one record per call.
Which feature should be used to implement these requirements?
- A. Workflow
- B. @future
- C. Process Builder
- D. Queueable
正解：C
質問 # 68
Which statement is NOT true about reporting on catalog item variables?
- A. Database views are required to report on catalog item variables.
- B. Reports can be stacked by variables from a selected catalog item.
- C. Reports can be grouped by variables from a selected catalog item.
- D. The Variables column can be added to list reports if variables are available for the selected table/data source.
正解：A
解説：
Explanation/Reference:
質問 # 69
Which of the following fields in the Choice form specifies the field for which this choice is made?
- A. Value
- B. Dependent value
- C. Field
- D. Element
正解：D
解説：
The Element field in the Choice form is used to specify to which field in the original form should this choice be added.
質問 # 70
Which table is used to store all the searches performed against knowledge base articles?
- A. kb_search_log
- B. kb_use
- C. ts_query_kb
- D. kb_queries
正解：C
解説：
Explanation
Explanation:
kb_use table is used to store article views not users searches. kb_search_log and kb_queries don't exist.
質問 # 71
The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.
- A. True
- B. False
正解：B
解説：
This data is used for conflict detection and risk assessment.
質問 # 72
An org has a requirement that an Account must always have one and only one Contact listed as Primary. So selecting one Contact will de-select any others. The client wants a checkbox on the Contact called "Is Primary" to control this feature. The client also wants to ensure that the last name of every Contact is stored entirely in uppercase characters.
What is the optimal way to implement these requirements?
- A. Write an after update trigger on Account for the Is Primary logic and a before update trigger on Contact for the last name logic.
- B. Write an after update trigger on Contact for the Is Primary logic and a separate before update trigger on Contact for the last name logic.
- C. Write a Validation Rule on the Contact for the Is Primary logic and a before update trigger on Contact for the last name logic.
- D. Write a single trigger on Contact for both after update and before update and callout to helper classes to handle each set of logic.
正解：D
質問 # 73
On an Incident, which of the following conditions will trigger the Reopen Count field value to be incremented?
- A. Assignment Group changes from Service Desk to Software Group
- B. Update to an associated Problem Record
- C. State changes from Resolved to Open
- D. Submission of an Incident by the same Caller with an identical Short Description
正解：C
解説：
質問 # 74
A developer is writing code that requires making callouts to an external web service.
Which scenario necessitates that the callout be made in an @future method?
- A. Over 10 callouts will be made in a single transaction.
- B. The callout could take longer than 60 seconds to complete.
- C. The callouts will be made in an Apex Trigger.
- D. The callouts will be made in an Apex Test class.
正解：C
質問 # 75
Which of the following fields does ServiceNow recommend to move to the Advance view of the catalog item form? (Choose two.)
- A. Omit price in cart
- B. No cart
- C. Show shopping cart
- D. No subtotal
- E. Shopping cart label
正解：A、B
質問 # 76 
Refer to the component code above. The information displays as expected (in three rows) on a mobile device.
However, the information is not displaying as desired (in a single row) on a desktop or tablet.
Which option has the correct component changes to display correctly on desktops and tablets?
- A.
- B.
- C.
- D.
正解：C
質問 # 77
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
- A. Actions
- B. Processes
- C. Procedures
- D. Flows
- E. Scripts
正解：D
質問 # 78
How to automatically show the user employee number when searching for a user in the caller field?
- A. Modify "ref_contributions" column in the User table.
- B. Modify "ref_ac_column" attribute for the Caller field.
- C. Modify "ref_contributions" attribute for the Caller field.
- D. Modify "ref_ac_column" column in the User table.
正解：B
質問 # 79
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