最上級のCIS-ITSM試験問題ServiceNowテスト最高成績で最速合格をゲットせよ！
試験準備には最適なCIS-ITSM試験問題2024年最新のCIS-Service Management究極な115問があります
ServiceNow CIS-ITSM試験に備えるためには、ITSMプロセスと原則についての確固たる理解と、ServiceNowプラットフォームの実践的な経験が必要です。この試験は60の多肢選択問題から構成され、時間制限は90分間です。試験に合格した候補者は、ServiceNowを使用してITSMソリューションを実装する専門知識を証明する証明書を受け取ります。
質問 # 25
According to ServiceNow, it is recommended to use Widgets instead of Macros.
- A. False
- B. True
正解：B
質問 # 26
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.
- A. True
- B. False
正解：B
解説：
Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
質問 # 27
Which of the following ways can be used to detect problems? (Choose all that apply.)
- A. Reactive problem detection
- B. Third-party integrations
- C. Bottom-up problem detection
- D. Proactive problem detection
- E. Top-down problem detection
正解：A、B、D
質問 # 28
Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.
- A. True
- B. False
正解：B
解説：
Explanation
No additional license is needed for this performance analytics functionality.
質問 # 29
What are three benefits of using declarative customizations over code? (Choose three.)
- A. Declarative customizations do not require user testing.
- B. Declarative customizations cannot generate run time errors.
- C. Declarative customizations generally require less maintenance.
- D. Declarative customizations will automatically update with each Salesforce release.
- E. Declarative customizations are not subject to governor limits.
正解：C、D、E
質問 # 30
Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?
- A. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "featured_content."
- B. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "homepage."
- C. The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.
- D. The Feature field on the article must be set to true.
正解：B
解説：
Explanation
Featured Content: This list collection displays articles entered in a Knowledge Base's Featured Content Related List and associated with a keyword of 'homepage.
質問 # 31
Which table is used to store emergency change requests?
- A. Emergency CR [emergency_cr]
- B. Change [change]
- C. Change Request [change_request]
- D. Emergency Change Request [emergency_change_request]
正解：C
解説：
Explanation
All types of change requests are stored in the same table: Change Request [change_request].
質問 # 32
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
- A. True
- B. False
正解：B
解説：
No such validation is done in the OOTB implementation.
質問 # 33
Which of the following users has the permission to close an incident? (Choose two.)
- A. Incident Manager
- B. Itil Admin
- C. Itil User
- D. None of the listed answers
- E. Incident caller
正解：B、E
解説：
Users with itil roles or incident manager don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.
質問 # 34
An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet this request? (Choose two.)
- A. Change the access levels in the marketing user standard profile to read, create and edit for the product object.
- B. Create a permission set with read, create and edit access for the product object and assign it to the marketing users.
- C. Create a permission set with read and write access for the product object and assign it to the marketing users.
- D. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object.
正解：B、D
質問 # 35
When does the CAB Date get auto-populated in the change request form?
- A. When state changes to Authorize.
- B. When change is added to a CAB meeting agenda.
- C. CAB Date is never auto-populated. It should be set manually.
- D. When state changes to Assess.
正解：B
質問 # 36
A company's support process dictates that any time a Case is closed with a Status of "Could not fix," an Engineering Review custom object record should be created and populated with information from the Case, the Contact, and any of the Products associated with the Case.
What is the correct way to automate this using an Apex trigger?
- A. A before update trigger that creates the Engineering Review record and inserts it.
- B. An after update trigger that creates the Engineering Review record and inserts it.
- C. A before upsert trigger that creates the Engineering Review record and inserts it.
- D. An after upsert trigger that creates the Engineering Review record and inserts it.
正解：B
質問 # 37
A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?
- A. describeSObjects()
- B. REST API
- C. SOSL queries
- D. Dynamic Schema binding
正解：A
解説：
Explanation/Reference:
質問 # 38
Which of the following represents a benefit of implementing Knowledge Management?
- A. Provide continous feedback loops to improve staff efficiency
- B. Automatic routing of Incidents to the appropriate Assignment Group
- C. Deflecting the creation of Incidents so users may help themselves with common issues
- D. Proactively suggest Knowledge Articles to users at key points in a process
正解：C
解説：
質問 # 39
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?
- A. Populate Assignment Group based on CI/SO
- B. ITSM Best Practice Group Assignment
- C. Populate Assignment Group based on Cl Support Group
- D. Problem Assignment Group based on CI Support Group
正解：A
質問 # 40
On an Incident form, Category and Subcategory fields include a drop-down list of potential field values to allow users to categorize Incidents. Which table stores the list of potential field values displayed in these two fields?
- A. Choice [sys_choice]
- B. Category [category] table and the Subcategory [subcategory]
- C. Incident [incident]
- D. Variable Category [item_option_category]
正解：A
解説：
Explanation
Choices are stored in the Choice [sys_choice] table, which also contains choices for EVERY choice field in the system.
質問 # 41
In a Service Catalog, Content Items can include each of the following
EXCEPT:
- A. Links to Knowledge Articles
- B. Links to locations specified in a Application navigation module
- C. Cross-references to Catalog content
- D. Templates
正解：C
質問 # 42
Which of the following is NOT an option in the incident's Resolution code drop down list?
- A. Solved Remotely (Permanently)
- B. Not Resolved (Too Costly)
- C. Solved (Work Around)
- D. Canceled by caller
正解：D
解説：
All the listed options are actual options in the Resolution code field except the "Canceled by caller".
質問 # 43
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CIS-ITSM認定を獲得することで、ITの専門家とその組織に多くの利益をもたらすことができます。 ITサービス管理のベストプラクティスとServiceNowの能力を強く理解していることを示しており、雇用機会の改善とキャリアの成長につながる可能性があります。また、ITの専門家がServiceNow ITSMソリューションを効果的に実装および管理するために必要なスキルを持っているという自信を組織に提供します。
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CIS-ITSM試験ガイド豪華セットで最速合格を目指そう：https://drive.google.com/open?id=1DigeYyHC1DshRP8XqqzZNTbIRHYkBLaL