[2023年12月10日] 手に入れよう！最新CIS-ITSM認定された有効な試験問題集解答
100%合格率保証付きの素晴らしいCIS-ITSM試験問題PDF
CIS-ITSM認定試験は、インシデント管理、問題管理、変更管理、サービス要求管理、サービスレベル管理を含む幅広いトピックをカバーしています。さらに、この試験は、構成管理、ナレッジ管理、およびレポート作成など、ServiceNow ITSMの重要な機能をカバーしています。この認定を取得することで、IT専門家は、自分たちの組織のユニークなニーズを満たすServiceNow ITSMソリューションを設計、構成、および実装する能力を証明することができます。
CIS-ITSM試験は、60問の多肢選択問題からなる監視された試験です。候補者には90分間の時間が与えられ、合格するには少なくとも70％のスコアを取得する必要があります。この試験は、英語、フランス語、ドイツ語、日本語、およびスペイン語を含む複数の言語で利用可能です。試験はオンラインまたはテストセンターで受験することができます。
質問 # 105
Article Versioning can be enabled by setting the property "Enable article versioning feature" to Yes.
- A. True
- B. False
正解：A
質問 # 106
Which of the following statements is true regarding incidents created for a VIP caller?
- A. Workflow will change to accommodate for the criticality of the incident.
- B. An email will be sent to incident manager to follow up regarding this incident.
- C. The caller color will change.
- D. The priority field will automatically change to High.
正解：C
解説：
The only change for incidents created for a VIP caller is that the color of the caller field will change and decoration will be added.
質問 # 107
Which of the following roles can update change type?
- A. itil
- B. None of the listed answers
- C. change_manager
- D. itil_admin
正解：B
解説：
Once a change is created, it is not possible to change the change type.
質問 # 108
An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.
Which two ways can an administrator accomplish this? (Choose two.)
- A. Use Data Loader to export the data each month.
- B. Use the "Object Export" feature under Data Management.
- C. Configure the "Schedule Export" option under Data Export.
- D. Use Data Exporter to export the data each month.
正解：A、C
質問 # 109
Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)
- A. Country
- B. Department
- C. Group
- D. Cost center
- E. Location
正解：B、C、E
解説：
Explanation/Reference:
質問 # 110
In the baseline configuration for change management, how do users access approved Standard Change Templates?
- A. Standard Change Proposal table
- B. Apply a template to a new Change form
- C. Browse for Standard Changes within the Technical Catalog
- D. Standard Change Catalog
正解：D
質問 # 111
Which of the following CANNOT be performed by catalog_editor role?
- A. Maintain Catalog Item
- B. Maintain Categories
- C. Update Catalog Definition
- D. Update Catalog.manager
正解：D
解説：
Explanation
Update Catalog.manager can be done by a user with role catalog_manager.
質問 # 112
A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)
- A. A sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.
- B. The administrators are deploying their own Change Sets, thus deleting each other's fields from the objects in production.
- C. Page Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.
- D. The administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.
正解：C、D
解説：
Explanation/Reference:
質問 # 113
What is the purpose of "time_worked" field in incident table?
- A. This is a cumulative time logged by the users.
- B. It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).
- C. It stores total elapsed time since the incident was created.
- D. It stores total elapsed time since the incident state changed to "In Progress".
正解：A
解説：
Explanation
This is a field that, if made visible on the form, can be filled by users and ServiceNow will accumulate the values entered by all users.
質問 # 114
How to add restriction on moving incidents from one state to another?
- A. Modify the script of the Save UI Action.
- B. Modify records in the Records State Transition table.
- C. Modify the IncidentState UI Policy.
- D. Modify the IncidentState script include.
正解：D
質問 # 115
Which of the following plugins is needed in order to add a survey when calculating risk in change requests?
- A. No additional plugin is needed to add additional factors to calculate risk
- B. Change Management - Risk Survey
- C. Change Management - Risk Assessment
- D. Change Management - Additional Factors
正解：C
解説：
Explanation/Reference:
質問 # 116
Which of the following outlines the ways changes may be related to incidents?
- A. Incidents and changes are separate processes that have little interaction.
- B. A change is required to investigate the cause of an incident.
- C. Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.
- D. Incidents cause changes. Investigation of changes may indicate the need for incidents to be generated.
正解：C
質問 # 117
Which of the following is NOT a typical method to propose a new standard change?
- A. In the Standard Change Catalog, under Template Management, select "Propose a new Standard Change Template. "
- B. Right-click on an existing change and select "Propose a Standard Change Template. "
- C. Toggle the Template Bar on an existing change and click + to add a new Template.
- D. In the Standard Change Proposals Table, click "New" and submit the record.
正解：C
解説：
Explanation
ServiceNow Docs: "Create a standard change proposal "
https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/changemanagement/task/t_Man
質問 # 118
How can you remove demo data?
- A. You can request that through the HI portal.
- B. You have to go through the tables and select all records and delete them.
- C. In the settings, you can check the "Remove demo data" check box.
- D. You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.
正解：A
解説：
Explanation
You can use the HI portal to request removal of demo data. This option is available under Manage Instance module.
質問 # 119
What will be the new state once you click on the "Start Fix" button in the problem form?
- A. Fix in progress
- B. Assess
- C. Root Cause Analysis
- D. In Progress
正解：A
質問 # 120
A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?
- A. upsert orders Order_Number__c;
- B. merge orders;
- C. upsert orders;
- D. merge orders Order_Number__c;
正解：A
質問 # 121
When does the Actual End Date get auto-populated in the change request form?
- A. When state changes to Implement.
- B. When state changes to Closed.
- C. Actual End Date is never auto-populated. It should be set manually.
- D. When state changes to Review.
正解：D
質問 # 122
g_scratchpad CANNOT be used in catalog items.
- A. True
- B. False
正解：A
質問 # 123
Catalog item can appear only in one category.
- A. False
- B. True
正解：A
解説：
Explanation
A catalog item can be associated with more than one category.
質問 # 124
Which mechanism is used to specify who can read Articles and who can contribute Articles in a Knowledge Base?
- A. Access Control Rules
- B. Filter Criteria
- C. User Criteria
- D. Knowledge Category Attributes
正解：C
解説：
Explanation
1. Knowledge Base [kb_knowledge_base] does not extend from any other table.
2. Knowledge [kb_knowledge] contains Knowledge Articles.
3. Workflows facilitate the publishing and retirement processes and are set at the Knowledge Base level.
4. User Criteria control who can read and who can contribute to Knowledge Bases. (User Criteria isalso available at t he Article level.)
5. Social Q&A allows users to post and answer questions.
6. Knowledge Bases may be exposed through Service Portals
質問 # 125
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