[2025年03月30日] 最新をゲットせよ！CRT-251認定練習テスト問題と試験問題集
リアルCRT-251試験問題集解答で有効なCRT-251問題集PDF
Salesforce CRT-251認定試験は、Sales Cloudにおける専門知識を証明する価値のある資格です。合格者は、お客様の特定のニーズに合わせたソリューションの設計と実装ができるだけでなく、組織に有益な洞察と提言を行う能力も持っています。適切な準備と専心により、候補者はこの認定を取得し、キャリアを次のレベルへと上げることができます。
Salesforce CRT-251、またはSalesforce Certified Sales Cloud Consultant Examとも呼ばれるこの認定試験は、Salesforce Sales Cloudソリューションの実装およびコンサルティングに関する知識とスキルを評価するために設計された認定試験です。この試験は、営業運営、営業管理、または営業コンサルティングの経験があるプロフェッショナルを対象としており、Salesforce Sales Cloudの分野における専門知識を検証することを目的としています。
質問 # 21
The sales director at Cloud Kicks does not want users viewing each other's Opportunities, but wants users to check to see that the Account does not already exist prior to creating a new Account.
Which Organization-Wide Default should the Consultant recommend?
- A. Set Account to Public Read/Write, and Opportunity to Private.
- B. Set Account to Public Read Only, and Opportunity to Controlled by Parent.
- C. Set Account to Public Read Only, and Opportunity to Public Read Only.
- D. Set Account and Opportunity to Private.
正解：A
質問 # 22
Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic.
Which option should a consultant recommend to meet this requirement?
- A. Create a custom report based on Lightning Usage By Browser Metrics.
- B. Install the Salesforce Adoption Dashboards package from AppExchange.
- C. Create a custom report based on Lightning Exit By Page Metrics.
正解：B
解説：
To understand which pages receive the highest traffic, installing the Salesforce Adoption Dashboards package from AppExchange is recommended. Here's why:
Pre-Built Insights: The Adoption Dashboards package provides pre-built reports and dashboards that track user engagement, including page views, logins, and feature usage, which helps admins quickly identify which pages are most frequently accessed.
Efficiency and Ease of Use: This package eliminates the need for custom report building and offers insights into user behavior right out of the box, making it easier for admins to monitor adoption and engagement.
Salesforce Best Practices: Salesforce recommends using adoption dashboards to measure user engagement and optimize usage. The package is specifically designed to track and improve Salesforce adoption effectively.
Reference:
In summary, installing the Salesforce Adoption Dashboards package from AppExchange (Option A) provides Cloud Kicks with comprehensive, easy-to-use tools for tracking page traffic and user engagement.
質問 # 23
Northern Trail Outfitters' sales manager noticed the lead conversion ratio stayed the same for the healthcare industry even though the lead creation increased.
Which reporting tool should resolve the issue?
- A. Report on leads by source
- B. Report on lead lifetime by industry
- C. Campaign dashboard by industry
- D. Industry performance dashboard
正解：B
質問 # 24
Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.
Which two additional key metrics should the consultant recommend?
Choose 2 answers
- A. License assignments
- B. Activities logged
- C. Data quality score
- D. Login lockouts
正解：B、C
解説：
Activities logged and data quality score are two key metrics that can help measure user adoption of Sales Cloud solutions. Activities logged can indicate how often and how well users are recording their customer interactions and following up on their tasks. Data quality score can indicate how complete and accurate the data entered by users is, and how well it meets the data standards. Verified References:
* https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.
pdf (page 20)
* https://trailhead.salesforce.com/en/content/learn/modules/sales_admin_user_adoption
/sales_admin_user_adoption_metrics
質問 # 25
Universal Containers forecasts and closes business monthly, and it needs to store details of open opportunities weekly. The sales management team wants to analyze how the sales funnel is changing throughout the month. What should a consultant recommend to meet this requirement?
- A. Schedule a custom forecast report to run weekly and store the results in a custom report folder.
- B. Schedule a custom forecast report to run daily and store the results in a custom report folder.
- C. Create a reporting snapshot to run daily and store the results in a custom object.
- D. Create a reporting snapshot to run weekly and store the results in a custom object.
正解：A
質問 # 26
Cloud Kicks is running a campaign for the Shoe of the Month club. Sales management wants to use Campaign Influence features with Opportunities to attribute a percentage of success to influential campaigns.
Which feature will allow for revenue share with standard and custom attribution models?
- A. Create a formula field to track Campaign Influence.
- B. Use Customizable Campaign Influence for reporting.
- C. Create a reporting snapshot for Campaigns.
- D. Use sharing rules to give access to Campaign members.
正解：B
解説：
Customizable Campaign Influence is a feature that allows users to attribute revenue share to influential campaigns using standard or custom attribution models. An attribution model is a set of rules that determines how much credit each campaign receives for influencing an opportunity. For example, a 50/50 attribution model gives equal credit to all campaigns associated with an opportunity, while a First Touch attribution model gives 100% credit to only the first campaign that touched an opportunity. Customizable Campaign Influence can be enabled from Setup, and it requires that Campaign Influence is also enabled. Users can then add or edit Campaign Influence records from the Campaign Influence related list on Opportunity page layouts, and use reports and dashboards to analyze campaign performance and ROI.
質問 # 27
Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost.
What is the most efficient way for a consultant to meet this requirement?
- A. Create a new custom field on the Opportunity object.
- B. Create a new custom object and automation to track competitors.
- C. Create a Competitors channel in Slack to share insights and stories.
正解：A
解説：
To track the reasons why opportunities are lost, creating a new custom field on the Opportunity object is the most efficient solution. Here's why:
Simplicity and Efficiency: A custom field allows users to select predefined reasons for lost opportunities directly on the Opportunity record, providing a streamlined method for data entry and reporting.
Data Collection and Reporting: With a dedicated field, CK can easily gather consistent data on lost reasons and generate reports to identify trends. This helps management understand why deals are lost and adjust strategies accordingly.
Salesforce Best Practices: Salesforce encourages the use of custom fields to track critical sales data points, making it easy to capture and analyze specific metrics related to opportunity outcomes.
Reference:
In summary, creating a new custom field on the Opportunity object (Option C) provides a straightforward and effective way for Cloud Kicks to track reasons for lost opportunities.
質問 # 28
At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assigned sales ops specialist and sales engineer have access to the correct Accounts. The organization wide defaults (OWO) for Contact are set to 'Controlled by Parent', Which solution should the consultant recommend to meet this requirement?
- A. Add the Sharing button to the page layout so sales reps can share Contacts as needed.
- B. Change the Contact OWD to Private and create sharing rules to grant visibility.
- C. Use Apex Managed Sharing to automatically share any new Contacts.
- D. Set up Account Teams with defaults for each sales rep.
正解：D
解説：
* Setting up Account Teams with defaults for each sales rep is the best solution to meet the requirement of ensuring that the assigned sales ops specialist and sales engineer have access to the correct Accounts.
An Account Team is a group of users who work together on an Account, such as sales reps, sales engineers, managers, etc. Each Account Team member has a role and a level of access to the Account and its related records, such as Contacts, Opportunities, Cases, etc. By setting up Account Teams with defaults for each sales rep, the admin can automatically add the sales ops specialist and the sales engineer to the Account Team whenever a sales rep creates or owns an Account. This way, the sales ops specialist and the sales engineer can view and edit the Account and its related Contacts.
質問 # 29
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. Which two reporting tools can the sales management team leverage to help determine the cause? Choose two answers.
- A. Report on campaign return on investment (ROI)
- B. Dashboard of month-over-month trend of lead conversions
- C. Dashboard of opportunity stage duration
- D. Report on the discount approval time for quotes
正解：C、D
質問 # 30
The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team.
How should the consultant meet this requirement?
- A. Recommend an integration with the marketing platform that creates leads in Sales Cloud.
- B. Create users for the marketing team so they can enter leads directly into Sales Cloud.
- C. Recommend an integration with the marketing platform to Sales Cloud that generates tasks with lead information.
正解：A
解説：
To facilitate the handoff of qualified prospects from the marketing platform to the sales team, integrating the marketing platform with Sales Cloud to create leads is the recommended approach. Here's why:
Streamlined Lead Handoff: By integrating the two platforms, qualified prospects can be automatically converted into leads in Sales Cloud. This ensures a seamless transition from marketing to sales without manual entry, reducing errors and improving efficiency.
Real-Time Data Transfer: Integration allows for real-time transfer of qualified leads, ensuring that the sales team receives up-to-date lead information as soon as prospects meet the criteria set by marketing.
Salesforce Best Practices: Salesforce recommends using integration tools to connect marketing platforms to Sales Cloud for an automated lead handoff. This approach helps maintain data accuracy and supports timely follow-ups by the sales team.
Reference:
In summary, recommending an integration with the marketing platform that creates leads in Sales Cloud (Option A) is the most efficient and scalable solution for transferring qualified prospects to the sales team.
質問 # 31
Cloud Kicks (CK) has just started selling its products internationally. Management wants Salesforce Opportunities and forecasting to reflect the respective currency of CK's prospects which include the U.S. dollar, euro, British pound, and Japanese yen.
In which two ways will this impact the existing CK price book?
Choose 2 answers
- A. Every currency price needs to be added to all of the products in the standard price book.
- B. Each user can select their personal currency.
- C. Each currency requires its own custom price book
- D. Opportunities to multinationals can induce more than one currency.
正解：C
質問 # 32
The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number.
Which approach should a consultant recommend to address this issue?
- A. Create a validation rule that requires a Phone and Email.
- B. Set default values for Phone and Email fields on the Lead object.
- C. Make Phone and Email fields required on the Lead convert form.
正解：A
解説：
To ensure that leads contain essential contact information, such as a phone number or email address, a validation rule can enforce these fields as required when creating a Lead. This approach ensures that incomplete leads are not saved, maintaining data quality.
Using Validation Rules for Data Completeness: Validation rules can specify that both Phone and Email fields must have values before a record can be saved. This prevents leads from being created with missing key contact information.
Improving Data Quality at Entry: By enforcing these fields, sales reps can work with complete data, increasing the likelihood of successful follow-up and conversion.
Option A (setting default values) would not enforce field completion, and Option B (requiring on convert form) would not address the issue at the point of lead creation. For more guidance, see the Salesforce Validation Rules documentation.
質問 # 33
The VP of Sales at Cloud Kicks wants to provide options to sales representatives for changing account or contract details for a created order.
Which two conditions should the consultant consider to meet this requirement?
Choose 2 answers
- A. The contract associated with the order is also associated to the new account.
- B. The order associated with the account should be in draft status.
- C. The price book associated with the order is also associated to the new account.
- D. The currency associated with the order can be different from the new contract.
正解：A、B
質問 # 34
Up to this point, two sales have had separate accounts and opportunities. Sales Rep A wants to include Sales Rep B in a few opportunities on one account.
Which two actions can Sales Rep A allow Sales Rep B to do when Account Teams are enabled and used for this account? Choose 2 answers
- A. View one of the opportunities on the account.
- B. Grant Read access on the account's cases.
- C. Edit all opportunities on the account.
- D. View the account and keep activities private.
正解：A、B
質問 # 35
Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information.
CK wants to view those orders as a related list on the Account record in real time.
Which best practice should the consultant recommend?
- A. Create a custom product order information object. Run a nightly batch job to get details from the ERP system. Add the custom object as a related list on the Account.
- B. Implement Salesforce Connect and an external object to get real-time product order information. Add the external object as a related list on the Account.
- C. Create a Lightning component, Get the real-time product order Information from the ERP system using a REST integration. Add the component to the account page.
正解：B
解説：
Salesforce Connect allows for real-time integration with external systems by creating external objects that act as virtual representations of external data within Salesforce. This is ideal for situations where data must be accessed in real-time, as with Cloud Kicks' ERP system and product order information. By using Salesforce Connect, CK can display external data directly in Salesforce as a related list on the Account without the need for nightly batch jobs or custom components.
Creating a Lightning component for REST integration or using a custom object with a batch job are alternatives but do not offer the same seamless, real-time access that Salesforce Connect provides.
Salesforce Documentation Reference:
Salesforce Connect Overview
Using External Objects in Salesforce
質問 # 36
Cloud Kicks' sales representatives need help to remove obstacles when working on high-value sales deals. The sales management team wants to monitor and empower collaboration with cross-functional teams.
Which two solutions should a consultant recommend to meet these requirements? Choose 2 answers
- A. Enable Big Deal Alerts
- B. Enable mobile alerts for Einstein Engagement.
- C. Enable Chatter feed tracking on Opportunities.
- D. Allow global team selling on Accounts.
- E. Enable the Chatter feed on similar Opportunities.
正解：A、E
質問 # 37
The Cloud Kicks marketing team purchased a marketing automation tool and is implementing a lead qualification process. The sales director provided key attributes and activity history of the ideal lead.
What should the consultant do to help marketing improve the process?
- A. Set up the marketing automation tool to send prospects to the sales director and ask sales reps to assist in the qualification process.
- B. Develop the Lead score and grade in the marketing automation tool to automatically determine when a lead should become qualified.
- C. Create reports based on the sales metrics provided in the marketing automation tool and train marketing users to identify and qualify leads.
正解：B
解説：
To enhance the lead qualification process, developing a Lead score and grade in the marketing automation tool is the most effective approach. Here's why:
Automated Qualification: By using lead scoring and grading, the marketing automation tool can evaluate leads based on key attributes and activity history. This helps identify which leads meet the criteria for sales readiness, streamlining the handoff to sales.
Improved Lead Quality: Scoring and grading allow the marketing team to prioritize high-quality leads based on factors that indicate a higher likelihood of conversion, which aligns with the sales director's specifications for an ideal lead.
Salesforce Best Practices: Salesforce recommends using lead scoring and grading to automate and refine the lead qualification process, improving efficiency and alignment between marketing and sales.
Reference:
In summary, developing the Lead score and grade in the marketing automation tool (Option B) provides an automated method to qualify leads based on specific criteria, improving the overall lead management process.
質問 # 38
Which three are Chatter features? (Choose three.)
- A. Bookmarks
- B. Notes
- C. Events
- D. Recommendations
- E. Feeds
正解：A、D、E
質問 # 39
Cloud Kicks is expanding its operations to Europe. The company wants to enable able Advanced Currency Management to support both EUR and USD currencies, and show the total values of open opportunities on account records.
How should the consultant implement a solution to meet the requirement?
- A. Use a Roll-up Summary field from the Opportunity to the Account.
- B. Create a cross-object formula field on the Account.
- C. Use a custom summary formula field on the Opportunity.
- D. Install a third-party app from the AppExchange.
正解：C
質問 # 40
The admin at uBHMBon tamers has been getting complaints from sales reps about duplicate Leads ... Salesforce. The admin has already set up a matching rule for Leads.
What should the consultant recommend to resolve the issue?
- A. Change the criteria for the standard Contact matching rule.
- B. Change the criteria for the standard Lead matching rule.
- C. Confirm the standard matching rule is inactivated.
- D. Confirm the custom matching rule is activated.
正解：D
解説：
Confirming that the custom matching rule is activated is the best way to resolve the issue of duplicate leads in Salesforce. A matching rule is a rule that defines how records are compared for duplicates based on fields and fuzzy logic. A custom matching rule is a matching rule that can be created and customized by users based on their needs and preferences. A custom matching rule must be activated before it can be used by duplicate rules or other features that prevent or allow duplicates. By confirming that the custom matching rule is activated, the admin can ensure that leads are matched according to their criteria and duplicates are detected and handled accordingly.
質問 # 41
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Salesforce CRT-251（Salesforce Certified Sales Cloud Consultant）試験は、セールスクラウドの実装と管理に特化したプロフェッショナルの知識とスキルをテストするために設計されています。この認定は、Salesforce Sales Cloudと日々取り組んでおり、プラットフォームの機能や機能に深い理解を持っている個人に最適です。試験は、セールスプロセスの設計、リードと機会の管理、データと分析、コラボレーションとコミュニケーションなど、さまざまなトピックをカバーしています。
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