[2024年01月]更新のFSL-201試験事前練習テスト試験問題と解答Field Service Lightning program学習ガイド [Q58-Q75]

[2024年01月]更新のFSL-201試験事前練習テスト試験問題と解答Field Service Lightning program学習ガイド

Salesforce - Implementing Field Service Lightning認証サンプル解答

質問 # 58
Service resources at Universal Containers (UC) frequently work in more than one service territory. The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource's secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A. Select Working Location Enable Primary on the Working Territories Work Rule.
B. Remove the Match Territory Work Rule.
C. Include the Match Territory Work Rule.
D. Deselect Working Location Enable Primary on the Working Territories Work Rule.

正解：A、B

質問 # 59
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A. A service resource can only be 2 member of 2 single Crew
B. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
C. Capacity-based scheduling is supported for Service Crews.
D. The Preferred Resource service objective is ignored for active Crew Members.

正解：A

質問 # 60
universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work Which two items should a consultant include in the scheduling policy to meet this?
requirement?

A. Maximize travel from home and working territories
B. Minimize travel service objectives and resources priority services objectives
C. Minimize travel service objective and preferred resource services objectives
D. Required resources and maximum travel from home

正解：A、C

質問 # 61
Northern Trail Outfitters wants to set up an automation that imports a file and sends an email to the contacts when the file is dropped on the SFTP. The name of the file will change, though it will always start with thankyou_customers.
How would they set up the Import Activity to know the name of the file?

A. Filename is automatically passed to Import Activity with File Drop Automations
B. Check the 'Use filename from Automation' checkbox
C. Set File Naming Pattern to %%AUTOMATED_FILENAME%%
D. Set File Naming Pattern to %%BASEFILENAME_FROM_TRIGGER%%

正解：D

質問 # 62
Northern Trail Outfitters received a complaint today from a customer who received an email after unsubscribing last week. Today's email was sent using Marketing Cloud Connect (MCC), though last week was sent when an external system dropped a file on the Marketing Cloud SFTP and triggered a User-Initiated Send through an automation.
What could be the reason the customer received the email through MCC?

A. The Email Opt Out field needs to be added to the Contact Page Layout.
B. The previous send's user needed to have edit permissions in Salesforce.
C. Email Opt Out is only updated if the send originates in Salesforce.
D. The previous send used Email Address as a Subscriber Key.

正解：D

質問 # 63
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

A. Skill Requirements, Work Types, Case Process, Milestones
B. Work Types, Skill Routing, Skill Requirements, Operating Hours
C. Work Types, Skill Requirements, Entitlements, and Milestones
D. Case process, Work Types, Entitlements, and Milestones

正解：B

質問 # 64
A large consumer goods manufacturer operating in multiple countries is planning to implement Salesforce for their Sales and Support operations globally. They have the following security requirements:
1. Internal users from each country have to be authenticated with their local active directory.
2. Customers can create their own login or use Google login.
3. Partners have to be authenticated through a central system which is to be determined.
4. Internal users will have access to the central ERP with their credentials maintained in the ERP.
5. Additional internal systems will be integrated with Salesforce for Sales and Support business processes.
Which three requirements should the integration architect evaluate while designing the integration needs of this project?
Choose 3 answers

A. Evaluate Salesforce solution for customers and for partners, using third party solution for internal users.
B. Evaluate the build of a custom authentication mechanism for users in each country and support for customers and partners.
C. Evaluate Salesforce native authentication mechanism for all users including customers and partners.
D. Consider Third party Single Sign On solution supporting all user authentication including customer and partner.
E. Assess security requirements for internal systems and decide Integration methods that support the requirements.

正解：B、C、E

質問 # 65
A company needs to integrate a legacy on premise application that can only support SOAP API. After the Integration Architect has evaluated the requirements and volume, they determined that the Fire and Forget integration pattern will be most appropriate for sending data from Salesforce to the external application and getting response back in a strongly typed format.
Which integration capabilities should be used to integrate the two systems?

A. Platform Events for Salesforce to Legacy System direction and SOAP API using Enterprise WSDL for the communication back from legacy system to salesforce.
B. Outbound Message for Salesforce to Legacy System direction and SOAP API using Enterprise WSDL for the communication back from legacy system to salesforce.
C. Outbound Message for Salesforce to Legacy System direction and SOAP API using Partner WSDL for the communication back from legacy system to salesforce.
D. Platform Events for Salesforce to Legacy System direction and SOAP API using Partner WSDL for the communication back from legacy system to salesforce.

正解：B

質問 # 66
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A. Work Types
B. Work Orders
C. Accounts
D. Service Resources
E. Resource Absences

正解：B、D、E

解説：
Service Resources are records that represent the people or equipment that perform field service tasks[143]. Work Orders are records that track customer requests for service such as repairs or maintenance[144]. Resource Absences are records that mark resources as unavailable for work for specific time periods due to sickness, vacation, or other reasons[145]. If the Field Service Lightning User Territory feature is enabled, these three objects will be visible to users who are part of the User Territory by default[146]. Accounts are records that represent companies or individuals involved in business with an organization[147]. Work Types are records that define the standard tasks and duration for a specific type of work[148]. These two objects will not be visible to users who are part of the User Territory by default unless sharing rules are configured[149]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_user_territories_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_user_territories_sharing_rules.htm&type=5

質問 # 67
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers

A. In-day Optimization
B. Resource Schedule Optimization
C. Reshuffle
D. Group Nearby

正解：C、D

質問 # 68
Northern Trail Outfitters is expanding globally Into 16 new countries and wants to start localizing their email content to speak to subscribers in their own language. They want to do this as efficiently as possible and are anticipating growth into other locales In the near future.
Which two options could be recommended?
Choose 2 answers

A. Leverage Content Builder to create email templates for each individual language and populate the templates via the UI.
B. Leverage AMPscript within an email template to lookup subscriber language and personalize the email based on the value.
C. Leverage enhanced dynamic content blocks within Content Builder to create language-specific emails.
D. Leverage personalization strings within the email template to pull in language-specific content.

正解：B、C

質問 # 69
Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?

A. Assign the existing Service Appointment to a Crew.
B. Assign the existing Work Order to a Crew.
C. Assign the existing Work Order to each staff member.
D. Create a new Service Appointment and assign a Crew.

正解：D

質問 # 70
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A. Dispatcher License
B. Resource License
C. Salesforce License
D. Scheduling License

正解：A

質問 # 71
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

A. F5L Dispatcher License
B. FSL Agent License
C. FSL Resource License
D. FSL Admin License

正解：B

質問 # 72
A customer wants to configure appointment reminders for patients in their clinic. The reminder should be sent one day before the appointment date at 10 a.m. and the appointment record should be updated in the CRM to Indicate the patient was sent a reminder email.
What solution could be recommended'

A. Create a Journey with CRM date based entry source, and use Journey Builder activities to send a reminder and update the record in CRM.
B. Create a daily scheduled automation to refresh the audience, and use Data Extension entry source for a journey with activities to send a reminder and update the record In CRM.
C. Create a journey with CRM data entry source triggered on the reminder date and use Journey Builder activities to send a reminder and update the record in Synchronized Data Extension.
D. Create a daily scheduled automation to refresh the audience, and use Automation Studio activities to send a reminder with AMPscript in the message to update the record in Synchronized Data Extension.

正解：B

質問 # 73
A healthcare services company maintains a Patient Prescriptions System that has 50+ million records in a secure database. Their customer base and data set growing rapidly. They want to make sure that the following policies are enforced:
1. Identifiable patient prescriptions must exist only in their secure system's databaseand encrypted at rest.
2. Identifiable patient prescriptions must be made available only to people explicit authorized in the Patient Prescriptions System assigned nurses anddoctors, patient, and people explicitly the patient may authorize.
3. Must be available only to verified and pre-approved people or legal entities.
To enable this, the company provides the following capabilities:
1. One-time use identity tokens for patients, nurses, doctors, and other people that expire within a few minutes.
2. Certificates for legal entities.. RESTful services.
The company has a Salesforce Community Cloud portal for patients, nurses, doctors, and other authorized people. A limited number of employees analyze de identified data in Einstein Analytics.
Which two capabilities should the integration architect require for the Community Cloud portal and Einstein Analytics?
Choose 2 answers

A. Bulk load for Einstein Analytics
B. Identity token data storage
C. Callouts to RESTful services
D. Encryption in transit and at rest

正解：A、C

質問 # 74
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.