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質問 # 40
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
- A. Uncheck the Geocoding field on the Contractor's profile.
- B. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
- C. Set the Geolocation Update Frequency field to zero for contractors.
- D. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.
正解：B
質問 # 41
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
- A. Work Type Line Items for Install, Break-fix, and Inspections.
- B. Work Order Record Types for Break-fix, Install, and Inspection.
- C. Work Order custom fields to define Install, Break-fix, and Inspections.
- D. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
正解：D
質問 # 42
Northern Trail Outfitters wants to Import their Sales Cloud data into Marketing Cloud to leverage It within Journey Builder. They have approximately 10 million customers and the data needs to be available with a delay of no more than 30 minutes. Only customers where the consent checkbox is selected in Sales Cloud should be imported, which represents approximately half of their customer database.
What should they implement?
- A. Event Data from the Entry Event in Journey Builder
- B. All Subscribers, since these are synchronized in real time
- C. Synchronized Data Extensions with a filter
- D. ImPort from Salesforce Report in Automation Studio
正解：C
質問 # 43
Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?
- A. Capacity-based scheduling is supported for Service Crews.
- B. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- C. The Preferred Resource service objective is ignored for active Crew Members.
- D. A service resource can only be a member of a single Crew.
正解：A
解説：
Capacity-based scheduling is a feature that allows the system to schedule service appointments based on the capacity of the resources. This feature is supported for service crews, which are groups of resources that work together on service appointments.
質問 # 44
Northern Trail Outfitters upgraded their Marketing Cloud account which now includes a Sender Authentication Package (SAP). They send roughly 300,000 emails a month.
What should they be aware of with respect to sender reputation?
- A. They should send at least 100,000 messages per month to maintain their sender reputation.
- B. They should have one dedicated IP address for every 100,000 messages sent per month.
- C. They should request a shared IP since their volume Is under 500,000 messages per month.
- D. They should have one SAP for transactional sends and another for commercial sends.
正解：A
質問 # 45
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?
- A. visual force page
- B. field sets
- C. mini page layouts
- D. page layouts
正解：D
質問 # 46
Which WSDL should an architect consider when creating an integration that might be used for more than one salesforce organization and different met
- A. Partner WSDL
- B. Corporate WSDL
- C. SOAP API WSDL
- D. Enterprise WSDL
正解：A
質問 # 47
Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers
- A. Custom mabile application
- B. Salesforce browser-based application
- C. Salesforce mobile application
- D. Salesforce Field Service mobile application
正解：B、D
質問 # 48
Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers
- A. Work Order inventory
- B. Products Consumed on Work Orders
- C. Products Consumed on Work Order Line Items
- D. Service Appointment inventory
正解：B、C
解説：
Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumed on work orders are used to track products or services that are consumed as part of a work order.
質問 # 49
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
- A. Select Hours, Absences and Overtime on the Utilization Tab.
- B. Select Date Resolution on the Hours Tab.
- C. Select Travel Time and Breaks as skills on the Skills Tab.
- D. Select Sort by Average Utilization on the Resources Tab.
正解：D
解説：
Sort by Average Utilization is an option on the Resources Tab of the Gantt chart that allows sorting resources by their average utilization percentage[239]. Utilization is a metric that measures how much time a resource spends on service appointments compared to their total working hours[240]. Selecting Sort by Average Utilization on the Resources Tab would allow Universal Containers to identify which resources need more or fewer appointments by showing them how busy each resource is based on their utilization percentage[241]. Selecting Date Resolution on the Hours Tab would not allow Universal Containers to identify which resources need more or fewer appointments. Date Resolution is an option on the Hours Tab of the Gantt chart that allows changing how many hours are shown per column such as 1 hour, 2 hours, or 4 hours[242]. Selecting Travel Time and Breaks as skills on the Skills Tab would not allow Universal Containers to identify which resources need more or fewer appointments. Skills are records that define specific abilities or qualifications that resources have[243]. Travel Time and Breaks are not skills but fields on the Resource object that define how much time a resource spends traveling between service appointments and how much time they take for breaks[244]. Selecting Hours, Absences and Overtime on
質問 # 50
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working
100 hours per week. How should this be configured in the system?
- A. Create a Capacity-based Resource with 100 hours capacity a week.
- B. Create 100 Service Appointments with Contractors as Required Resources.
- C. Create 5 Resources with 20 hours available a week.
- D. Create a Resource with 20 hours available a day.
正解：A
質問 # 51
universal containers have a call center that responds to requests from
customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments Which permission set license should be assigned to the call center agents?
- A. FSL dispatcher license
- B. FSL agent license
- C. FSL admin license
- D. FSL resource license
正解：B
質問 # 52
Universal Containers (UC) is currently managing a custom monolithic web service that runs on an on-premise server.
This monolithic web service is responsible for Point-to-Point (P2P) integrations between:
1. Salesforce and a legacy billing application
2. Salesforce and a cloud-based Enterprise Resource Planning application
3. Salesforce and a data lake.
UC has found that the tight interdependencies between systems is causing integrations to fail.
What should an architect recommend to decouple the systems and improve performance of the integrations?
- A. Leverage modular design by breaking up the web service into smaller pieces for a microservice architecture.
- B. Re-write and optimize the current web service to be more efficient.
- C. Move the custom monolithic web service from on-premise to a cloud provider.
- D. Use the Salesforce Bulk API when integrating back into Salesforce.
正解：A
質問 # 53
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?
- A. Use Customer Operating Hours.
- B. Use Multiple Operating Hours with Slots for each hour.
- C. Use Territory-specific Operating Hours.
- D. Use Exact Appointments on the Work Types.
正解：C
質問 # 54
Customer is evaluating Platform Events solution and would like help in comparing/contrasting it with Outbound Message for a real-time / near-real time needs. They expect 3,000 consumers of messages from Salesforce.
Which three considerations should be evaluated and highlighted when deciding between the solutions?
Choose 3 answers
- A. Both Platform Events and Outbound Message offer declarative means for asynchronous near-real time needs. They aren't best suited for real- time integrations.
- B. Number of concurrent subscribers to Platform Events is capped at 2,000. An Outbound Message configuration can pass only 100 notifications in a single messages to a SOAP end point.
- C. Message sequence is possible in Outbound Message but not guaranteed with Platform Events. Both offer very high reliability. Fault handling and recovery are fully handled by Salesforce.
- D. In both Platform Events and Outbound Messages, the event messages are retried by and delivered in sequence, and only once. Salesforce ensures there is no duplicate message delivery.
- E. Both Platform Events and Outbound Message are highly scalable. However, unlike Outbound Message, only Platform Events have Event Delivery and Event Publishing limits to be considered.
正解：B、D、E
解説：
https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_event_limits.htm
https://help.salesforce.com/articleView?id=workflow_om_considerations.htm&type=5
質問 # 55
universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?
requirement
Choose 3 answers
- A. Warehouse locations
- B. Inventory
- C. Products required
- D. Product consumed
- E. Mobile locations
正解：C、D、E
質問 # 56
A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use
- A. High intensity
- B. Customer first
- C. Soft boundaries
- D. Emergency
正解：C
質問 # 57
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs.
This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be configured to track the total time spent on each step?
- A. Relate the Time Sheet Entries to the Work Order Line Item.
- B. Relate the Time Sheet to the Work Order Line Item.
- C. Relate the Time Sheet Entries to the Service Appointment.
- D. Relate the Time Sheet to the Service Appointment.
正解：A
質問 # 58
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?
- A. Field Technician Field Sets
- B. Field Technician Visualforce Pages
- C. Field Technician Page Layouts
- D. Field Technician Mini-Page Layouts
正解：C
質問 # 59
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
- A. Select Working Location Enable Primary on the Working Territories Work Rule:
- B. Deselect Working Location Enable Primary on the Working Territories Work Rule.
- C. Remove the Match Territory Work Rule.
- D. Include the Mateh Territory Work Rule.
正解：A、D
解説：
Working Location Enable Primary is a setting on the Working Territories work rule that defines whether resources should be matched with service appointments based on their primary territory only or any territory they belong to[186]. Match Territory is a work rule that defines whether resources should be matched with service appointments based on their territories[187]. Selecting Working Location Enable Primary on the Working Territories Work Rule and including the Match Territory Work Rule would allow Universal Containers' scheduling policy to look at both primary and secondary service territories by enabling matching resources with service appointments based on any territory they belong to and prioritizing matching resources with service appointments based on their territories. Removing the Match Territory Work Rule would not allow Universal Containers' scheduling policy to look at both primary and secondary service territories because it would disable matching resources with service appointments based on their territories. Deselecting Working Location Enable Primary on the Working Territories Work Rule would not affect Universal Containers' scheduling policy because it is already deselected by default. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_working_territories.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_match_territory.htm&type=5
質問 # 60
Which three objects are associated to the Work Type? Choose 3 answers
- A. Skill Requirements
- B. Service Appointments
- C. Products Required
- D. Resources
- E. Articles
正解：A、B、C
解説：
These three objects are associated to the work type, as they define the skills, products, and service appointments that are related to the type of work performed. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
質問 # 61
Northern Trail Outfitters wants to have a periodic, dynamic newsletter send to a set data extension, but the data In this data extension will be regularly updated and the subscribers inside could be removed/added multiple times.
What option should speed up the delivery while meeting these criteria?
- A. Scheduled Automation utilizing Triggered Send Emails
- B. Scheduled Automation using a Send Activity
- C. Journey that allows re-entry after exiting
- D. Single Send Journey
正解：B
質問 # 62
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
- A. Create the report to identify the service appointment in the area of notified service resources.
- B. Configure a new scheduling policy to change service appointment
- C. Push reschedule notifications to service service resource using the field service lightning mobile app
- D. Create a map polygon of affected area to select service appointment for rescheduling
正解：D
質問 # 63
Northern Trail Outfitters wants to set up an automation that imports a file and sends an email to the contacts when the file is dropped on the SFTP. The name of the file will change, though it will always start with thankyou_customers.
How would they set up the Import Activity to know the name of the file?
- A. Set File Naming Pattern to %%BASEFILENAME_FROM_TRIGGER%%
- B. Set File Naming Pattern to %%AUTOMATED_FILENAME%%
- C. Filename is automatically passed to Import Activity with File Drop Automations
- D. Check the 'Use filename from Automation' checkbox
正解：A
質問 # 64
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
正解：B
解説：
Frequency is a field on the Maintenance Plan object that defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[228]. Generation Timeframe is a field on the Maintenance Plan object that defines how many work orders should be generated from maintenance plans at a time such as 1, 2, or 12[229]. Auto-generate work orders is a field on the Maintenance Plan object that enables or disables the automatic generation of work orders from maintenance plans[230]. Setting Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders would allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit by creating maintenance plans that generate one work order per month for 12 months but do not generate them automatically until the customer calls[231]. Setting Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for one month and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for 12 months and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders would not allow Universal Container
質問 # 65
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Salesforce FSL-201 認定試験に合格するためには、FSLのアーキテクチャ、モバイルアプリ、ディスパッチ、スケジューリング、作業オーダー管理機能について、徹底的な理解が必要です。彼らは、組織の特定のニーズに合わせてFSLを構成し、他のSalesforce製品と統合し、実装中に発生する可能性のある一般的な問題をトラブルシューティングできる必要があります。
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