2023年最新の保証された成功できるFSL-201問題集でSalesforceのPDF問題 [Q69-Q86]

2023年最新の保証された成功できるFSL-201問題集でSalesforceのPDF問題

格別な練習Salesforce - Implementing Field Service Lightning問題集で最速合格させます

質問 # 69
Universal containers is planning to implement Salesforce as their CRM system. Currently they have the following systems
1. Leads are managed in a Marketing System.
2. Sales people use Microsoft Outlook to enter contacts, emails and manage activities.
3. Inventory, Billing and Payments are managed in their ERP system. 4. The proposed CRM system is expected to provide Sales and Support people the ability to have a single view of their customers and manage their contacts, emails and activities in Salesforce CRM.
What should an Integration Consultant consider to support the proposed CRM system strategy?

A. Plan for migration of customer and sales data across systems on a regular basis to keep them in sync.
B. Evaluate current and future data and system usage and then identify potential integration requirements to Salesforce.
C. Explore Out of box Salesforce connectors for integration with ERP, Marketing and Microsoft Outlook systems.
D. Propose a middleware system that can support interface between systems with Salesforce.

正解：B

質問 # 70
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

A. Utilize a custom Price Book specific to each country.
B. Utilize the standard Price Book with pricing rules applied.
C. Utilize a standard Price Book specific to each country.

正解：A

質問 # 71
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

A. Add the field history tracking related list to the assets page and configure the asset relationships object
B. Add the related asset related list to the asset page and configure the asset relationships object
C. Add the field history tracking related list to the asset page and configure the product request object
D. Add the related asset related list to the asset page and configure the product request object

正解：B

解説：
The asset relationships object is used to track when equipment has been swapped out by creating parent-child relationships between assets. Adding the related asset related list to the asset page allows viewing and creating asset relationships from an asset record. Adding the field history tracking related list to the asset page would track field changes on an asset, but not asset relationships. Adding the product request related list to the asset page would allow requesting products from inventory for an asset, but not tracking asset relationships. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships_create.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm&type=5

質問 # 72
Northern Trail Outfitters uses a Salesforce Data Entry Source in their Journey that injects Salesforce Orders when they are either created or updated with a status of New, Currently Knitting, Shipped, and Complete. Their Journey works when orders are created, but they notice that it does not inject customers when their status is updated.
What could be causing this?

A. Synchronized Data Sources poll for changes every 15 minutes at the quickest
B. Orders should be set up to allow injection upon update in Connect Configuration
C. Orders are not being updated from not meeting criteria to meeting criteria
D. The associated Contact should be updated to be injected

正解：B

質問 # 73
Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Work Order Line Item and a Product request line item.
B. Create a Product Consumed and a Produc request line item.
C. Create a Shipment and a Product request line item.
D. Create a Product Request and a Product request line item.

正解：D

解説：
This option allows creating a record to request products from another inventory location and adding product request line items for each product requested. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_product_requests_overview.htm&type=5

質問 # 74
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

A. Site Details
B. Asset History
C. Contact
D. Address
E. Product Catalog

正解：A、C、D

質問 # 75
Northern Trail Outfitters wants to suppress their highly engaged email subscribers (multiple opens and clicks for a target campaign) from active display campaigns to reduce overall cost and eliminate unnecessary targeting to the user.
What should be recommended?

A. Mobile Studio
B. Einstein Engagement Scoring
C. Google Analytics 360
D. Advertising Studio

正解：B

質問 # 76
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A. Update Public Group membership.
B. Modify the user's Profile.
C. Modify the user record.
D. Assign a Field Service Mobile License to the user.

正解：D

質問 # 77
Northern Trail Outfitters needs to send order and line items directly to an existing finance application webservice when an order if fulfilled. It is critical that eac order reach the finance application exactly once for accurate invoicing.
What solution should an architect propose?

A. Trigger makes @future Apex method, with custom error handling process.
B. Button press invokes synchronous callout, with user handling retries in case of error
C. Trigger invokes Queueable Apex method, with custom error handling process.
D. Outbound Messaging, which will automatically handle error retries to the service.

正解：C

質問 # 78
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

A. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
B. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
C. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
D. Manually create a competitor's Asset Record on the Field Service mobile app.

正解：A

質問 # 79
Northern Trail Outfitters is having their regional supplier conference and wants to allow attendees to reques event-specific safety notifications, schedule or room changes, and surprise pop-up sessions.
Which solution should they use7

A. Smart Capture and Triggered email messaging
B. Existing Email Event Notification Subscription
C. CloudPages opt in to Event Journey
D. Keyword opt in and SMS Messaging

正解：D

質問 # 80
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?

A. Create a product item and enter technician lock quantity
B. Create a product item with all the serial numbers in the noted section
C. Create a product item and enter a serial number in related list
D. Create a product item for each door lock utilizing standard field

正解：D

質問 # 81
Which three objects are associated to the Work Type? Choose 3 answers

A. Articles
B. Skill Requirements
C. Resources
D. Service Appointments
E. Products Required

正解：A、C、E

質問 # 82
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

A. Cases Only
B. Parent/Child Work Orders
C. Work Orders only
D. Cases and Work Orders

正解：B

質問 # 83
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set(s) a consultant should recommend assigning to NTO agents?

A. Dispatcher
B. Agent
C. Mobile, Agent, and Resource
D. Agent and Resource

正解：C

質問 # 84
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A. jobs need to be performed at the same site on the same day of the week.
B. jobs require consecutive days of work and can span over weekends.
C. Jobs can take longer than the available resources hours in a day.
D. jobs require multiple stages of work performed by different resources.

正解：B、C

質問 # 85
Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?