[2023年10月30日] 合格させるFSL-201レビューガイド、信頼され続けるFSL-201テストエンジン [Q49-Q70]

[2023年10月30日] 合格させるFSL-201レビューガイド、信頼され続けるFSL-201テストエンジン

FSL-201テストエンジン練習テスト問題、試験問題集

Salesforce FSL-201 認定を取得することは、個人が Salesforce Field Service Lightning ソリューションを成功裏に実装および管理するために必要な専門知識とスキルを持っていることを示しています。これにより、彼らのキャリアの見通しが向上し、Salesforce 管理の分野における高収入の役割の機会が開かれる可能性があります。

質問 # 49
A customer wants to configure appointment reminders for patients in their clinic. The reminder should be sent one day before the appointment date at 10 a.m. and the appointment record should be updated in the CRM to Indicate the patient was sent a reminder email.
What solution could be recommended'

A. Create a daily scheduled automation to refresh the audience, and use Automation Studio activities to send a reminder with AMPscript in the message to update the record in Synchronized Data Extension.
B. Create a Journey with CRM date based entry source, and use Journey Builder activities to send a reminder and update the record in CRM.
C. Create a journey with CRM data entry source triggered on the reminder date and use Journey Builder activities to send a reminder and update the record in Synchronized Data Extension.
D. Create a daily scheduled automation to refresh the audience, and use Data Extension entry source for a journey with activities to send a reminder and update the record In CRM.

正解：D

質問 # 50
Northern Trail Outfitters wants to provide near real-time data in a 30-day welcome Journey.
Which data setup should thty use for decision splits?

A. Contact Data Mapped through Salesforce Marketing Cloud Profile Attributes
B. Journey Data queried from main data extension
C. Contact Data using Synchronized Data Sources
D. Journey Data using CRM Report Import Activity to Salesforce Data Extension

正解：C

質問 # 51
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?

A. Customer first scheduling
B. Emergency scheduling
C. Global optimization
D. Resource Schedule optimization

正解：B

質問 # 52
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'

正解：

解説：
1. The Preferred Resource service objective is ignored for active Crew Members.
2. Capacity-based scheduling is supported for Service Crews.
3. A service resource can only be a member of a single Crew.
4. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

質問 # 53
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A. service report
B. work order
C. service appointment
D. work types

正解：B

解説：
A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required for a work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_reports.htm&type=5

質問 # 54
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?

A. Define a global optimization job to run hourly.
B. Create a custom Gantt action to call an apex class to reschedule appointments.
C. Write a batch apex class to unscheduled low priority work orders.
D. Apply the reshuffle action within the Gantt.

正解：D

質問 # 55
Northern Trail Outfitters has a requirement to encrypt few of widely used standard fields. They also want to be able to use these fields in workflow rules.
Which security solution should an Integration Architect recommend to fulfill the business use case?

A. Cryptography Class
B. Platform Shield Encryption
C. Classic Encryption
D. Data Masking

正解：B

解説：
https://help.salesforce.com/articleView?id=data_mask_overview.htm&type=5
https://help.salesforce.com/articleView?id=security_pe_vs_classic_encryption.htm&type=5

質問 # 56
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers

A. Warehouse Locations
B. Mobile Locations
C. Products Required
D. Products Consumed
E. Inventory

正解：B、C、D

質問 # 57
How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

A. Create Work Types with Products Required.
B. Create Work Types with Products Consumed.
C. Create Work Types and Locations.
D. Create Work Types with Work Order Line Items.

正解：A

解説：
Work Types are templates that define the duration, skills, and products required for a work order or work order line item. By creating Work Types with Products Required, agents and dispatchers can quickly create Work Orders with the appropriate materials. Creating Work Types with Products Consumed or Products Required would not populate products on Work Orders automatically, but would require manual entry or consumption by technicians. Creating Work Types and Locations would not affect products on Work Orders, but would affect scheduling and optimization of service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5

質問 # 58
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?

A. Set the polygon assignment policy to the highest level.
B. Set the polygon assignment policy to the lowest level.
C. Set the territory assignment policy to the lowest level.
D. Set the territory assignment policy to the highest level.

正解：C

質問 # 59
Northern Trail Outfitters has a customer login page on their website and wants to use Marketing Cloud to send an email to customers who need to reset their password. The email needs to be sent as quickly as possible. Their web server should receive a notification when the email is sent.
Which solution should they use?

A. Triggered Send Definition
B. Multi-Step Journey with an API Event entry source
C. Single Send Journey with an API Event entry source
D. Transactional Messaging API

正解：D

質問 # 60
Northern Trail Outfitters has several business units (BU) and each BU uses specific data extensions, like Product Information.
How should they configure these data sources7

A. Create a local copy of the product data in each BU.
B. Give users the Administrator Role so they can see all of the data.
C. A Share data extensions from the top-level BU.
D. Use the File Transfer Activity to import data into each BU.

正解：C

質問 # 61
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

A. Create operating hours for the Service Appointment.
B. Create operating hours for the Service Territory.
C. Create operating hours for the Optimization Engine.
D. Create operating hours for the Service Resource.

正解：B、D

質問 # 62
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A. When Service Resources are available for work
B. The Due Date of the Service Appointment
C. The Time Slots for Appointment Booking
D. The Maintenance Plan for the Account

正解：A、C

解説：
Operating Hours define when service resources are available for work and when customers can book appointments. The Time Slots for Appointment Booking setting determines how operating hours are divided into time slots that can be assigned to service appointments. The Maintenance Plan for the Account or the Due Date of the Service Appointment do not affect operating hours, but are used to generate and schedule recurring work orders. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5

質問 # 63
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
B. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
C. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
D. Each Asset will have a Service Appointment that will represent the work needed for each machine.

正解：B

解説：
This option allows tracking the required work for each machine separately, and scheduling a service appointment for each work order line item. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

質問 # 64
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A. The Work Order Line Item associated with the completed Work Order
B. The Products Consumed section on the Work Order
C. The Product Request Line Item associated with the Product
D. The Product Item Transactions Related List on the Product Item

正解：B

解説：
The Products Consumed section on the Work Order allows the technician to record the products used and adjust the inventory levels of their van stock. The Product Item Transactions Related List on the Product Item shows the history of product movements, but does not allow recording new transactions. The Work Order Line Item associated with the completed Work Order shows the products required, but not the products used. The Product Request Line Item associated with the Product shows the products requested, but not the products consumed. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_item_transactions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_request_line_items.htm&type=5

質問 # 65
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A. Agent and Resource
B. Mobile, Agent, and Resource
C. Agent
D. Dispatcher

正解：C

解説：
The Agent permission set gives access to create cases and work orders, view work types and work rules, book and manage appointments, assign mobile resources, and optimize schedules. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5

質問 # 66
An architect decided to use Platform Events for integrating Salesforce with an external system for a company.
Which three things should an architect consider when proposing this type of integration mechanism?
Choose 3 answers

A. To subscribe to an event, the integration user in salesforce needs read access to theevent entity.
B. To publish an event, the integration user in salesforce needs create permission on the event entity.
C. External system needs to have the same uptime in order to be able to keep up with Salesforce Platform Events.
D. Salesforce needs to be able to store information about the external system in order toknow which event to send out.
E. Error handling must be performed by the remote service because the event is effectively handed off to the remote system for further processing.

正解：A、B、E

質問 # 67
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A. Leverage the Match Skills Work Rule when scheduling appointments.
B. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
D. Leverage the Match Skills Scheduling Policy when scheduling appointments.

正解：A、C

質問 # 68
Which three objects are associated with the work type?
Choose 3 answers

A. Article
B. Resource
C. Products
D. Service appointment
E. Skills

正解：A、C、E

質問 # 69
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?