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完全版FSL-201練習テスト140別格な問題と解釈が待ってます。今すぐゲット！
質問 # 54
universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.
How should a consultant implement the requirement?
- A. Set the contractor manager as a capacity-based service resource.
- B. Set the individual technicians as capacity-based service resources.
- C. Create the contractor manager as a crew service resource.
- D. Create the individual technicians as service crew members.
正解：A
質問 # 55
Northern Trail Outfitters (NTO) has an integration set up between a Salesforce org and a quoting system. NTO would like to show a notification to all sales representatives that use Salesforce anytime the quoting system will be taken down for maintenance.
Which Salesforce API should an Integration Architect use to fulfill this requirement?
- A. Connect REST API
- B. Streaming API
- C. Tooling API
- D. REST API
正解：B
質問 # 56
A global financial company sells financial products and services that include the following:
1. Bank Accounts
2. Loans
3. Insurance
The company has a core banking system that is state of the art and is the master system to store financial transactions, financial products and customer information. The core banking system currently processes 10M financial transactions per day. The CTO for the company is considering building a community port so that customers can review their bank account details, update their information and review their account financial transactions.
What should an integration architect recommend as a solution to enable customer community users to view their financial transactions?
- A. Use Iframe to display core banking financial transactions data in the customer community.
- B. Use Salesforce Connect to display the financial transactions as an external object.
- C. Use Salesforce Connect to display the financial transactions as an external object.
- D. Use Salesforce External Service to display financial transactions in a community lightning page.
正解：D
質問 # 57
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
- B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- C. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
- D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
正解：D
質問 # 58
Universal Containers (UC) uses Salesforce to track the following customer data:
1. Leads,
2. Contacts
3. Accounts
4. Cases
Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.
UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.
Which two solutions should an Integration Architect recommend to handle this requirement?
Choose 2 answers
- A. Locally cache external ID'S at the middleware layer and design business logic to map updates between systems.
- B. Use Change Data Capture to update downstream systems accordingly when a record changes.
- C. Store unique identifiers in an External ID field in Salesforce and use this to update the proper records across systems.
- D. Design an MDM solution that maps external ID's to the Salesforce record ID.
正解：B、D
質問 # 59
Northern Trail Outfitters needs to present shipping costs and estimated delivery times to their customers. Shipping services used vary by region, and have similar but distinct service request parameters.
Which integration component capability should be used?
- A. Enterprise Service Bus user interface to collect shipper-specific form data.
- B. Outbound Messaging to request costs and delivery times from Shipper delivery services with automated error retry.
- C. APEX REST Service to implement routing logic to the various shipping service.
- D. Enterprise Service Bus to determine which shipping service to use, and transform requests to the necessary format.
正解：D
質問 # 60
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
- A. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
- B. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
- C. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
- D. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
正解：A
質問 # 61
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers
- A. Configure customer preferences on the service resource record.
- B. Configure resource preferences on the account or work order.
- C. Configure and add excluded and required required resource business objectives to scheduling policies.
- D. Configure and add excluded and required resource work rules to scheduling policies.
正解：B、D
質問 # 62
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
- A. FSL Admin License
- B. FSL Agent License
- C. FSL Dispatcher License
- D. FSL Resource License
正解：B
質問 # 63
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
- A. Update the Service Crew on the Service Appointment's Work Type.
- B. Create a new Service Appointment with a different Crew.
- C. Edit the Service Appointment and add a new Service Resource.
- D. Use the Crew Management tool to add Service Resources to the Crew.
正解：D
質問 # 64
Which three considerations should an Integration Architect consider when recommending Platform Event as a Integration solution?
Choose 3 answers
- A. When you delete an event definition, it's permanently removed and can't be restored.
- B. Inability to create a Lightning record page for platform events.
- C. You can use Event Monitoring to track user activity, such as logins and running reports.
- D. Subscribe to an AssetToken Event stream to monitor OAuth 2.0 authentication activity. C
- E. Inability to query event messages using SOQL
正解：A、B、E
質問 # 65
A consultant explains how a sending domain differs from a customer's primary domain. The customer is evaluating their options around configuring their domain.
Which two questions should their IT team be asked?
Choose 2 answers
- A. Can they provide access for Marketing Cloud to update the DNS records?
- B. Are they able to modify their domain configuration's DNS entries?
- C. Will they be able to create and post DNS files when self-hosting?
- D. Does their company allow delegation of subdomains to third parties?
正解：B、D
質問 # 66
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?
- A. More accurately assign Work Orders based on skills.
- B. More consistently meet customer response times.
- C. Proactively adjust to address demand fluctuations.
- D. Proactively adjust Service Contracts.
正解：A、C
質問 # 67
A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use
- A. High intensity
- B. Customer first
- C. Emergency
- D. Soft boundaries
正解：D
質問 # 68
Northern Trail Outfitters (NTO) has hired an Integration Architect to design the integrations between existing systems and a new instance of Salesforce. NTO has the following requirements:
1. Initial load of 2M Accounts, 5.5M Contacts, 4.3M Opportunities, and 45k Products into the new org.
2. Notification of new and updated Accounts and Contacts needs to be sent to 3 external systems.
3. Expose custom business logic to 5 external applications in a highly secure manner.
4. Schedule nightly automated dataflows, recipes and data syncs.
Which set of APIs are recommended in order to meet the requirements?
- A. Bulk API, Streaming API, Apex REST API, Analytics REST API
- B. Bulk API, Streaming API, Apex SOAP API, Analytics REST API
- C. Bulk API, Chatter REST API, Apex SOAP API, Tooling API
- D. Bulk API, Chatter REST API, Apex REST API, Analytics REST API
正解：A
質問 # 69
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?
- A. Create a multiple work order line per service
- B. Use work type with required skills
- C. Assign the appropriate skill to resource
- D. Select the relevant work type for each resource
正解：B、C
質問 # 70
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?
- A. Enable Push Notifications in the Service Console app.
- B. Utilize Schedules Jobs from the Field Service Admin app.
- C. Utilize Triggers to send emails to relevant users.
- D. Enable Notifications in Field Service Settings.
正解：D
質問 # 71
An enterprise architect has requested the Salesforce Integration architect to review the following (see diagram & description) and provide recommendations after carefully considering all constraints of the enterprise systems and Salesforce platform limits.
* About 3,000 phone sales agents use a Salesforce Lightning UI concurrently to check eligibility of a customer for a qualifying offer.
* There are multiple eligibility systems that provides this service and are hosted externally. However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in future, but no commitments are made).
* These eligibility systems can be accessed through APIs orchestrated via ESB (MuleSoft).
* All requests from Salesforce will have to traverse through customer's API Gateway layer and the API Gateway imposes a constraint of timing out requests after 9 seconds.
Which three recommendations should be made?
Choose 3 answers
- A. When responses are received by Mule, create a Platform Event in Salesforce via Remote-Call-In and use the empAPI in the lightning UI to serve 3,000 concurrent users.
- B. Recommend synchronous Apex call-outs from Lightning UI to External Systems via Mule and implement polling on API gateway timeout.
- C. Implement a 'Check Update' button that passes a requestID received from ESB (user action needed).
- D. Use Continuation callouts to make the eligibility check request from Salesforce from Lightning UI at page load.
- E. ESB (Mule) with cache/state management to return a requestID (or) response if available from external system.
正解：C、D、E
質問 # 72
Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?
- A. Milestones for the work orders can be set up from the metadata API
- B. A new entitlement process requires selecting entitlement process type.
- C. An entitlement process must be applied to both cases and work order
- D. Milestone of the work orders can be configured in setup.
- E. A single milestone can be added to both case and work order entitlement processes.
正解：B、D、E
質問 # 73
A US business-to-consumer (B2C) company is planning to expand to Latin Americ a. They project an initial Latin American customer base of about one million, and a growth rate of around 10% every year for the next 5 years. They anticipate privacy and data protection requirements similar to those in the European Union to come into effect during this time. Their initial analysis indicates that key personal data is stored in the following systems:
1. Legacy mainframe systems that have remained untouched for years and are due to be decommissioned.
2. Salesforce Commerce Cloud Service Cloud, Marketing Cloud, and Community Cloud.
3. The company's CIO tasked the integration architect with ensuring that they can completely delete their Latin American customer's personal data on demand.
Which three requirements should the integration architect consider?
Choose 3 answers
- A. Ability to delete personal data in every system.
- B. Impact of deleted records on system functionality.
- C. Feasibility to restore deleted records when needed.
- D. Ability to provide a 360-degree view of the customer.
- E. Manual steps and procedures that may be necessary.
正解：A、B、C
質問 # 74
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最新のFSL-201問題集試験問題を取得：https://drive.google.com/open?id=1nDmEBC7igW81s-zpTdzarVSOQkzF6pd5
完全版FSL-201練習テスト140別格な問題と解釈が待ってます。：https://jp.fast2test.com/FSL-201-premium-file.html