100%合格率リアル500-442試験成功を掴み取れ！[2023年01月]
Cisco 500-442のPDF問題格別な練習Administering Cisco Contact Center Enterprise
Cisco 500-442 認定試験の出題範囲：
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質問 35
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
- A. Device Configuration under Infrastructure Settings card
- B. IVR Settings under Call Settings card
- C. Miscellaneous under Call Settings card
- D. Route Settings under Call Settings card
正解: A
質問 36
Which .bat file displays the status of the VXML server and the applications running?
- A. Update.bat
- B. Stalus.bat
- C. Deploy.bat
- D. ResumeApp.bat
正解: B
質問 37
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. cvp_ccb-vxml.tcl
- B. BillingQueue
- C. CallbackEntry
- D. CallbackQueue
- E. Callback Engine
正解: A,C
質問 38
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?
- A. Configuration Manager
- B. CCE Admin page
- C. Active Directory
- D. Domain Manager
正解: B
質問 39
Which two components must a script be associated with to run? (Choose two.)
- A. Skill Target
- B. CED
- C. Call Type
- D. Media Routing Domain
- E. Dialed Number
正解: D,E
質問 40
In Finesse, how are different gadgets enabled for specific team members?
- A. Only the same type and configuration of gadgets are supported for all users.
- B. Ask the agent to add the gadget to his desktop after launching Finesse.
- C. Ask the supervisor to add the gadget to the agents desktop.
- D. Ask an administrator to configure the team with a custom layout.
正解: B
質問 41
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Skill groups and Skill targets
- B. configure the Administrators
- C. configure Agent Route Groups
- D. configure Agent Desk Settings
- E. configure Route teams and Skill targets
正解: A,C
質問 42
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. Auto-answer
- B. Skill target configuration
- C. Scripting logic
- D. CCE Web Admin
- E. Survivability
正解: B,D
質問 43
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
- A. DPCCE 4K
- B. PCCE Lab Mode
- C. PCCE 2K
- D. PCCE Admin Mode
- E. DPCCE 12K
正解: B,D
質問 44
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. CVP delivers a Route Request to the ICM Central Controller.
- B. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- D. ICM responds to the Route Request by running a Routing Script.
正解: C
質問 45
Which two components are needed to setup RONA? (Choose two.)
- A. Call Routing Logic
- B. System timers
- C. Skill Target Configuration
- D. Attribute settings
- E. Agent Permission levels
正解: C,D
質問 46
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)
- A. Call type
- B. Media routing domain
- C. Skill Targets
- D. ICM script
- E. Network VRU
正解: A,D
質問 47
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- C. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- D. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- E. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
正解: D,E
質問 48
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. Media Server
- B. Finesse Server
- C. VRU PG
- D. Unified Communications Manager
- E. Voice Browser
正解: D,E
質問 49
How many teams can an Agent be a part of?
- A. 0
- B. 1
- C. 2
- D. unlimited
正解: B
質問 50
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A. heartbeat mechanism between Contact Center components
- B. caller defines the reason for the call from several menu options
- C. TCP/IP connections through the network
- D. reporting
- E. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
正解: B,D
質問 51
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. Configuration Manager
- B. CCE Admin page
- C. Active Directory
- D. Domain Manager
正解: B
質問 52
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Call type
- B. Media routing domain
- C. Skill Targets
- D. ICM script
- E. Network VRU
正解: A,D
質問 53
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the max file size is 40 MB
- B. the file format is mp3
- C. G729
- D. the file format is wav
- E. G711 mu-law or a-law
正解: A,B
質問 54
Which server holds the .wav files on a UCCE environment?
- A. ICM Router
- B. Media Server
- C. VXMLGW
- D. CVP reporting server
正解: B
質問 55
Where should the RONA setting be positioned the highest?
- A. on CVP OPS console
- B. on the script in UCCE
- C. on the desk setting on UCCE
- D. on the phone in CUCM
正解: A
質問 56
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Agents
- B. Administrative Scripts
- C. Dialed Numbers
- D. Deleted Objects
- E. Routing Scripts
正解: C,E
質問 57
What are the two main features of the Cisco VVB? (Choose two.)
- A. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- B. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- D. allows an agent to retrieve the required information through voice commands without interacting with a customer
- E. allows customers to retrieve the required information through voice commands without interacting with an agent
正解: A,E
解説:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
質問 58
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