究極のガイド準備問題500-442には正確なPDF解答[2023年10月28日]
合格できるCiscoの試験問題集
Cisco 500-442認定試験は、Cisco Contact Center Enterprise Solutionsの管理に関する専門知識を実証したいITプロフェッショナルにとって不可欠な認定です。この認定を達成するには、重要な準備と献身が必要ですが、努力する価値があります。この認定は、コンタクトセンター管理の卓越性の基準としてグローバルに認識されており、個人がIT業界でのキャリアを前進させるのに役立ちます。
質問 # 22
Which .bat file displays the status of the VXML server and the applications running?
- A. Deploy.bat
- B. ResumeApp.bat
- C. Update.bat
- D. Stalus.bat
正解：D
質問 # 23
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. Rogger
- B. DCCMP
- C. PG
- D. CVP
- E. Finesse
正解：C、D
質問 # 24
How many clusters of Finesse will a single PG support?
- A. two
- B. three
- C. one
- D. four
正解：C
質問 # 25
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the file format is wav
- B. G711 mu-law or a-law
- C. the file format is mp3
- D. the max file size is 40 MB
- E. G729
正解：C、D
質問 # 26
What are two parts of a Single Sign-on message flow? {Choose two.)
- A. IdP provides a login page for authenticating the user
- B. Browser issues PUT of the Finesse desktop with an access token
- C. IdS detects the user has a valid access token
- D. IdS provides a login page for authenticating the user
- E. IdS detects the user has an invalid access token
正解：A、D
質問 # 27
Which tool can be used to verify the configuration of Basic Call settings?
- A. Call Tracer
- B. ICM Script Editor
- C. Router Log Viewer
- D. Deleted Objects tool
正解：A
質問 # 28
What is the suggested mechanism to offer coaching to agents by supervisors?
- A. Whisper coaching
- B. Email
- C. TeamMessage
- D. Desktop chat
正解：D
質問 # 29
Which two functionalities should a Contact Center typically be provided? (Choose two.)
- A. Skill-Based Routing
- B. TCP/IP
- C. IVR and Queuing
- D. Surveys
- E. Routing Protocols
正解：A、C
質問 # 30
Which microapp is used to gather information from the caller?
- A. Get Speech microapp
- B. Play Digit microapp
- C. Get Digits microapp
- D. Play Media microapp
正解：C
質問 # 31
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A. TCP/IP connections through the network
- B. caller defines the reason for the call from several menu options
- C. reporting
- D. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
- E. heartbeat mechanism between Contact Center components
正解：B、C
質問 # 32
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
- B. when CVP establishes an HTTP link with the VXML Server
- C. when the Ingress Gateway delivers a SIP invite message to the CVP server
- D. when CVP establishes an HTTP link with the Media Server
正解：B
質問 # 33
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Config Manager Tools
- B. Script Editor
- C. Workflow
- D. Reason Code
- E. Call Trace
正解：D、E
質問 # 34
How does CUCM function in CCE?
- A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
- C. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
- D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
正解：A
質問 # 35
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
- A. log in to CCE admin
- B. CUC login
- C. view Team gadget in Finesse
- D. CUCMAPI
- E. answer Calls from Skill groups and PQs
正解：C、E
質問 # 36
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- B. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- C. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
正解：A、B
質問 # 37
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. UDP
- B. HTTP
- C. TIP
- D. TCP
正解：D
質問 # 38
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- B. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- C. Configure an IF node in ICM script editor
- D. Configure set variable in ICM script editor
- E. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
正解：B、E
質問 # 39
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Accept Mode
- B. Preview Mode
- C. Progression Mode
- D. Direct Predictive Mode
- E. Predictive Mode
正解：B、D
質問 # 40
Where should the RONA setting be positioned the highest?
- A. on the desk setting on UCCE
- B. on CVP OPS console
- C. on the script in UCCE
- D. on the phone in CUCM
正解：B
質問 # 41
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. call abandon rate
- B. customer satisfaction
- C. average queue time
- D. cost
- E. productivity
- F. customer expectations
正解：A、F
質問 # 42
How many Workflows are supported by Finesse?
- A. up to 200 Workflows with 20 per Team
- B. up to 100 Workflows with 20 per Team
- C. up to 100 Workflows with 5 per Team
- D. up to 20 Workflows with 5 per Team
正解：D
質問 # 43
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