500-442問題集PDFで100%合格保証付き
500-442ブレーン問題集でリアル試験最新問題2024年01月11日には62問題
質問 # 25
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Historical Report
- B. Real-time Report
- C. TCP/IP disconnect reports
- D. Call Routing Reports
- E. Administration Audit Report
正解：A、E
質問 # 26
Which .bat file displays the status of the VXML server and the applications running?
- A. Update.bat
- B. ResumeApp.bat
- C. Deploy.bat
- D. Stalus.bat
正解：D
質問 # 27
What value is used for Variable REQUERY_NO ANSWER?
- A. 0
- B. 1
- C. 2
- D. 3
正解：A
質問 # 28
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
- A. Route Settings under Call Settings card
- B. Miscellaneous under Call Settings card
- C. IVR Settings under Call Settings card
- D. Device Configuration under Infrastructure Settings card
正解：D
質問 # 29
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A. Report Definition Designer
- B. Dashboard Administrator
- C. Security Configuration Designer
- D. Security Administrator
- E. Report Designer
正解：A、D
質問 # 30
Which microapp is used to gather information from the caller?
- A. Play Digit microapp
- B. Get Speech microapp
- C. Play Media microapp
- D. Get Digits microapp
正解：D
質問 # 31
How many Workflows are supported by Finesse?
- A. up to 20 Workflows with 5 per Team
- B. up to 100 Workflows with 5 per Team
- C. up to 100 Workflows with 20 per Team
- D. up to 200 Workflows with 20 per Team
正解：A
質問 # 32
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
- A. Enable "Require Idle Reason"
- B. Enable "Require Logout Reason"
- C. Wrap-up on Outgoing, set to Required
- D. Wrap-up on Incoming, set to Required
正解：B
質問 # 33
Where should the RONA setting be positioned the highest?
- A. on the desk setting on UCCE
- B. on CVP OPS console
- C. on the phone in CUCM
- D. on the script in UCCE
正解：B
質問 # 34
How many teams can an Agent be a part of?
- A. 0
- B. unlimited
- C. 1
- D. 2
正解：C
質問 # 35
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Deleted Objects
- B. Dialed Numbers
- C. Agents
- D. Administrative Scripts
- E. Routing Scripts
正解：B、E
質問 # 36
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Routing scripts
- B. Workflows
- C. Reason Codes
- D. Routing Layouts
- E. Skill-groups
正解：A、B
質問 # 37
What are two channels or features supported by ECE? (Choose two.)
- A. Email
- B. Chat
- C. TSMS
- D. Callback
- E. Courtesy Callback
正解：A、E
質問 # 38
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. HTTP
- B. TCP
- C. UDP
- D. TIP
正解：B
質問 # 39
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. ICM responds to the Route Request by running a Routing Script.
- B. CVP delivers a Route Request to the ICM Central Controller.
- C. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- D. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
正解：D
質問 # 40
What is the maximum number of attributes that can be assigned to an Agent?
- A. 0
- B. 1
- C. 2
- D. 3
正解：B
質問 # 41
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Monitor
- B. Browse
- C. Edit
- D. Quick Edit
正解：D
質問 # 42
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A. the Weight of the attribute
- B. the number of calls the agent has taken
- C. Longest Available
- D. the agent with the Most Attributes
正解：D
質問 # 43
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- B. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- C. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- E. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
正解：A、E
質問 # 44
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?
- A. CCE Admin page
- B. Configuration Manager
- C. Domain Manager
- D. Active Directory
正解：A
質問 # 45
Which two components are needed to setup RONA? (Choose two.)
- A. Attribute settings
- B. Agent Permission levels
- C. Call Routing Logic
- D. System timers
- E. Skill Target Configuration
正解：A、E
質問 # 46
What is the suggested mechanism to offer coaching to agents by supervisors?
- A. Desktop chat
- B. Whisper coaching
- C. TeamMessage
- D. Email
正解：A
質問 # 47
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM responds to the Route Request by running a Routing Script.
- B. ICM sends a VRU Label, which prompts a command to CVP
- C. ICM responds to the Route Request by running an Administrative Script.
- D. ICM sends an Agent Label, which prompts a command to CVP.
正解：C
質問 # 48
How are additional ICM Tools added?
- A. Admin Server node will add the additional tools provided in the Administration Tools folder.
- B. Script Editor is available in the PG and ICM Router server.
- C. The Logger Server node will add the additional tools provided in the Administration Tools folder.
- D. PG Server node will add the additional tools provided in the Administration Tools folder.
正解：B
質問 # 49
How can the Extension Mobility feature be described?
- A. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
正解：D
解説：
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
質問 # 50
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