合格させるCisco 500-442にはFast2test提供の試験問題集で2023年11月更新
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Cisco 500-442認定試験は、IT業界で非常に尊敬され、求められている認定です。この試験は、Cisco Contact Center Enterprise Solutionsの管理における知識とスキルを実証したい専門家向けに設計されています。この試験では、コールルーティング、エージェントデスクトップの構成、レポート、トラブルシューティングなど、さまざまなトピックについて説明します。
質問 # 17
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Administration Audit Report
- B. Historical Report
- C. Real-time Report
- D. TCP/IP disconnect reports
- E. Call Routing Reports
正解：A、B
質問 # 18
Which .bat file displays the status of the VXML server and the applications running?
- A. ResumeApp.bat
- B. Deploy.bat
- C. Stalus.bat
- D. Update.bat
正解：C
質問 # 19
What is the maximum number of attributes that can be assigned to an Agent?
- A. 0
- B. 1
- C. 2
- D. 3
正解：C
質問 # 20
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. CCE Web Admin
- B. Auto-answer
- C. Survivability
- D. Scripting logic
- E. Skill target configuration
正解：A、E
質問 # 21
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Call Studio Scripts
- B. Routing Scripts
- C. Call Flow and Call Control Scripts
- D. Tenant Scripts
- E. Administrative Scripts
正解：A、E
質問 # 22
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. PG
- B. Rogger
- C. DCCMP
- D. Finesse
- E. CVP
正解：A、E
質問 # 23
Which variable remains available to all scripts in the system until reset?
- A. User variable
- B. Caller Entered digits
- C. Peripheral variable
- D. Call variable
正解：D
質問 # 24
In Finesse, how are different gadgets enabled for specific team members?
- A. Ask an administrator to configure the team with a custom layout.
- B. Only the same type and configuration of gadgets are supported for all users.
- C. Ask the supervisor to add the gadget to the agents desktop.
- D. Ask the agent to add the gadget to his desktop after launching Finesse.
正解：D
質問 # 25
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Reason Code
- B. Script Editor
- C. Call Trace
- D. Config Manager Tools
- E. Workflow
正解：A、C
質問 # 26
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. Callback Engine
- B. cvp_ccb-vxml.tcl
- C. BillingQueue
- D. CallbackEntry
- E. CallbackQueue
正解：B、D
質問 # 27
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Network VRU
- B. Skill Targets
- C. Call type
- D. Media routing domain
- E. ICM script
正解：C、E
質問 # 28
How many Workflows are supported by Finesse?
- A. up to 200 Workflows with 20 per Team
- B. up to 100 Workflows with 20 per Team
- C. up to 100 Workflows with 5 per Team
- D. up to 20 Workflows with 5 per Team
正解：D
質問 # 29
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Administrative Scripts
- B. Agents
- C. Dialed Numbers
- D. Routing Scripts
- E. Deleted Objects
正解：C、D
質問 # 30
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM sends a VRU Label, which prompts a command to CVP
- B. ICM responds to the Route Request by running an Administrative Script.
- C. ICM sends an Agent Label, which prompts a command to CVP.
- D. ICM responds to the Route Request by running a Routing Script.
正解：B
質問 # 31
Which two functionalities should a Contact Center typically be provided? (Choose two.)
- A. IVR and Queuing
- B. Surveys
- C. Skill-Based Routing
- D. TCP/IP
- E. Routing Protocols
正解：A、C
質問 # 32
What are the two main features of the Cisco VVB? (Choose two.)
- A. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- B. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. allows an agent to retrieve the required information through voice commands without interacting with a customer
- D. allows customers to retrieve the required information through voice commands without interacting with an agent
- E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
正解：B、D
解説：
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
質問 # 33
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Skill groups and Skill targets
- B. configure Agent Route Groups
- C. configure the Administrators
- D. configure Agent Desk Settings
- E. configure Route teams and Skill targets
正解：A、B
質問 # 34
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. CVP delivers a Route Request to the ICM Central Controller.
- B. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- D. ICM responds to the Route Request by running a Routing Script.
正解：C
質問 # 35
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Quick Edit
- B. Edit
- C. Browse
- D. Monitor
正解：A
質問 # 36
Which two components must a script be associated with to run? (Choose two.)
- A. CED
- B. Skill Target
- C. Media Routing Domain
- D. Dialed Number
- E. Call Type
正解：C、D
質問 # 37
Which two components are needed to setup RONA? (Choose two.)
- A. Attribute settings
- B. System timers
- C. Skill Target Configuration
- D. Agent Permission levels
- E. Call Routing Logic
正解：A、C
質問 # 38
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the file format is wav
- B. G711 mu-law or a-law
- C. the max file size is 40 MB
- D. the file format is mp3
- E. G729
正解：C、D
質問 # 39
How many clusters of Finesse will a single PG support?
- A. one
- B. three
- C. two
- D. four
正解：A
質問 # 40
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Accept Mode
- B. Preview Mode
- C. Predictive Mode
- D. Direct Predictive Mode
- E. Progression Mode
正解：B、D
質問 # 41
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
- A. Cisco Unified Communication Manager Server
- B. Cisco Data Browser
- C. Cisco Customer Voice PortalReporting Server
- D. Cisco Administration Serverand Historical Data Server
- E. Cisco Virtual Voice Browser
正解：A、C
質問 # 42
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Cisco Certified Specialist - Contact Center Enterprise Administration認定を取得するためには、Cisco 500-442試験に合格する必要があります。この認定は、Ciscoコンタクトセンターソリューションを管理またはサポートする責任があるプロフェッショナルを対象に設計されています。個人がコンタクトセンター企業環境を管理し、お客様、エージェント、およびスーパーバイザーにサポートを提供するために必要な知識とスキルを持っていることを示します。
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