CCEA 500-442練習テストエンジン: 今すぐ試そう62試験問題
試験合格保証付きのCCEA 500-442試験問題集
質問 # 35
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Script Editor
- B. Workflow
- C. Reason Code
- D. Call Trace
- E. Config Manager Tools
正解：C、D
質問 # 36
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Direct Predictive Mode
- B. Preview Mode
- C. Predictive Mode
- D. Progression Mode
- E. Accept Mode
正解：B、C
解説：
In Cisco Outbound Option for Contact Center solutions, two possible Outbound Dialing Modes include:B.Preview Mode:In this mode, agents are presented with call information prior to the call being placed, giving them an opportunity to review the customer's details and prepare for the interaction.E.Predictive Mode:This mode uses statistical algorithms to predict when agents will become available and places calls in anticipation of that availability, maximizing agent efficiency and reducing idle time.References:Cisco's documentation on Outbound Option includes detailed explanations of different dialing modes, including Preview and Predictive modes, and their implementation in outbound campaigns.
質問 # 37
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
- B. when CVP establishes an HTTP link with the VXML Server
- C. when CVP establishes an HTTP link with the Media Server
- D. when the Ingress Gateway delivers a SIP invite message to the CVP server
正解：B
質問 # 38
What are two channels or features supported by ECE? (Choose two.)
- A. Chat
- B. TSMS
- C. Callback
- D. Email
- E. Courtesy Callback
正解：D、E
質問 # 39
In Finesse, how are different gadgets enabled for specific team members?
- A. Ask the agent to add the gadget to his desktop after launching Finesse.
- B. Only the same type and configuration of gadgets are supported for all users.
- C. Ask the supervisor to add the gadget to the agents desktop.
- D. Ask an administrator to configure the team with a custom layout.
正解：D
解説：
Different gadgets are enabled for specific team members in Finesse by having an administrator configure the team with a custom layout. This approach allows for the customization of the Finesse desktop interface to meet the specific needs of different teams or roles within the contact center, enhancing productivity and user experience.References:Cisco Finesse Administration documentation outlines how to customize the Finesse desktop for teams, including the configuration of gadgets and layouts.
質問 # 40
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. PG
- B. Rogger
- C. Finesse
- D. CVP
- E. DCCMP
正解：A、D
質問 # 41
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
- A. Wrap-up on Incoming, set to Required
- B. Enable "Require Logout Reason"
- C. Enable "Require Idle Reason"
- D. Wrap-up on Outgoing, set to Required
正解：C
解説：
Enabling "Require Idle Reason" in Agent Desk Settings allows this action. When this setting is enabled, agents must select a Reason Code when they change their state to "Not Ready." This helps in tracking the specific reasons why agents are not available to take calls, providing valuable insights for workforce management and operational efficiency.References:Cisco Unified Contact Center Enterprise documentation, particularly sections related to Agent Desk Settings and Reason Codes, provides guidelines on configuring these settings to require agents to specify reasons for their "Not Ready" status.
質問 # 42
Where should the RONA setting be positioned the highest?
- A. on the phone in CUCM
- B. on the script in UCCE
- C. on the desk setting on UCCE
- D. on CVP OPS console
正解：C
解説：
The Ring No Answer (RONA) setting should be positioned the highest at the desk setting level on Unified Contact Center Enterprise (UCCE). The desk setting configures agent behavior and characteristics, including how long a call rings at an agent's desk before it is consideredunanswered (RONA). Setting RONA at the desk level ensures consistent handling of unanswered calls across agents who share the same desk settings, allowing the Contact Center to manage call distribution and agent availability effectively.References:Cisco UCCE documentation that covers agent desk settings and call routing configurations will typically discuss the importance and configuration of RONA settings.
質問 # 43
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- B. Configure an IF node in ICM script editor
- C. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- D. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- E. Configure set variable in ICM script editor
正解：B、D
解説：
in order to configure and evaluate business hours in an ICM script, you must first configure the Business Hours under Organizational Setup > Business Hours in CCE Admin. Once the Business Hours are configured, you then need to configure an IF node in the ICM script editor, using the expression BusinessHourStatus.<Calendar Name>.BusinessHours. This expression will then evaluate to True or False depending on whether the current time falls within the configured Business Hours or not.
When configuring and evaluating business hours in an ICM script, the key steps involve:B.Configure Business Hours under Organizational Setup > Business hours in CCE Admin:This step is crucial for defining the operational hours during which certain routing decisions or scripts should be active.E.Configure an IF node in ICM script editor:The IF node in the script is used to evaluate whether the current time falls within the defined business hours. Based on this evaluation, the script can route the call differently, enable or disable certain features, or make other adjustments to call handling.References:The process of setting up business hours and incorporating them into routing scripts is detailed in Cisco's ICM scripting and administration guides.
質問 # 44
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. G711 mu-law or a-law
- B. the file format is mp3
- C. G729
- D. the file format is wav
- E. the max file size is 40 MB
正解：B、E
質問 # 45
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Monitor
- B. Quick Edit
- C. Edit
- D. Browse
正解：B
質問 # 46
What are two channels or features supported by ECE? (Choose two.)
- A. TSMS
- B. Callback
- C. Email
- D. Courtesy Callback
- E. Chat
正解：C、E
解説：
the two channels or features supported by the Cisco Enterprise Chatbot Engine (ECE) are Chat and Email.
Enterprise Chat and Email (ECE) supports multiple channels or features, including:B.Chat:ECE provides a comprehensive chat solution that allows agents to interact with customers in real-time, offering support and assistance through web chat.E.Email:ECE also supports email interactions, enabling agents to manage and respond to customer inquiries received via email, with features such as automated responses and email queuing.References:Cisco's documentation on Enterprise Chat and Email (ECE) details the supported channels and features, including chat and email capabilities for enhanced customer interaction.
質問 # 47
Which .bat file displays the status of the VXML server and the applications running?
- A. ResumeApp.bat
- B. Update.bat
- C. Stalus.bat
- D. Deploy.bat
正解：C
解説：
the Stalus.bat file will display the status of the VXML server and the applications running.
The .bat file that displays the status of the VXML server and the applications running on it is:B.Status.bat:This batch file, when executed, provides a snapshot of the current status of the VXML server, including any VXML applications that are deployed and running. It's a useful tool for administrators to quickly check the health and status of their VXML applications.References:Documentation for Cisco's Voice Browser or VXML Server typically includesinformation on utility scripts like Status.bat that help in managing and monitoring VXML applications.
質問 # 48
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Script Editor
- B. Call Trace
- C. Reason Code
- D. Workflow
- E. Config Manager Tools
正解：C、D
解説：
the Agent Desktop Admin Role can access the Script Editor tool and the Config Manager Tools. The Script Editor tool allows agents to customize their scripts, while the Config Manager Tools allow administrators to manage their configuration settings across multiple devices.
An Agent Desktop Admin Role in Cisco's contact center solutions can access the following two tools:C.Reason Code:This tool allows the desktop admin to configure and manage the reason codes that agents can use to indicate their status (e.g., not ready, wrap-up). It's crucial for tracking and managing agent availability and productivity.D.Workflow:This tool enables the desktop admin to define and manage workflows on the agent desktop, which can automate tasks, present specific call-related information, or trigger alerts based on predefined conditions.References:Cisco Finesse documentation, which covers agent desktop customization and administration, provides details on the tools and capabilities available to desktop administrators, including reason codes and workflows.
質問 # 49
Which .bat file displays the status of the VXML server and the applications running?
- A. ResumeApp.bat
- B. Update.bat
- C. Stalus.bat
- D. Deploy.bat
正解：C
質問 # 50
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. CallbackQueue
- B. cvp_ccb-vxml.tcl
- C. BillingQueue
- D. CallbackEntry
- E. Callback Engine
正解：B、D
質問 # 51
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Routing Layouts
- B. Workflows
- C. Reason Codes
- D. Routing scripts
- E. Skill-groups
正解：B、C
解説：
the Finesse Server Administration page in CCE deployments allows for the configuration of both Routing Layouts and Skill-groups. Routing Layouts are used to define the layout of the contact center by specifying which agents are assigned to which skills, while Skill-groups are used to create collections of skills that can be assigned to agents. Reason Codes and Workflows can also be configured via the Finesse Server Administration page, but Routing Scripts cannot.
質問 # 52
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Cisco 500-442日常練習試験は2024年最新のに更新された62問あります：https://drive.google.com/open?id=1ZUhoGuCbOzp_ia3qrG1XN-XtL1Rhq7WH