リアルな500-442は100%カバー試験問題をゲット [2023年03月]
問題集まとめ概要は500-442試験問題集はここ
Cisco 500-442 認定試験の出題範囲：
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| トピック 2 |
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| トピック 3 |
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| トピック 4 |
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質問 13
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Historical Report
- B. Administration Audit Report
- C. Call Routing Reports
- D. TCP/IP disconnect reports
- E. Real-time Report
正解: A,B
質問 14
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- B. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- C. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- D. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- E. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
正解: A,E
質問 15
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. ICM responds to the Route Request by running a Routing Script.
- B. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- C. CVP delivers a Route Request to the ICM Central Controller.
- D. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
正解: D
質問 16
What value is used for Variable REQUERY_NO ANSWER?
- A. 0
- B. 1
- C. 2
- D. 3
正解: C
質問 17
How many Workflows are supported by Finesse?
- A. up to 100 Workflows with 5 per Team
- B. up to 100 Workflows with 20 per Team
- C. up to 200 Workflows with 20 per Team
- D. up to 20 Workflows with 5 per Team
正解: D
質問 18
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A. heartbeat mechanism between Contact Center components
- B. caller defines the reason for the call from several menu options
- C. reporting
- D. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
- E. TCP/IP connections through the network
正解: B,C
質問 19
How many clusters of Finesse will a single PG support?
- A. two
- B. four
- C. one
- D. three
正解: C
質問 20
What are the two main features of theCisco VVB? (Choose two.)
- A. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- B. allows customers to retrieve the required information through voice commands without interacting with an agent
- C. allows an agent to retrieve the required information through voice commands without interacting with a customer
- D. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
正解: B,D
解説:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
質問 21
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)
- A. Call type
- B. Network VRU
- C. Media routing domain
- D. Skill Targets
- E. ICM script
正解: A,E
質問 22
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Monitor
- B. Browse
- C. Quick Edit
- D. Edit
正解: C
質問 23
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Skill groups and Skill targets
- B. configure Agent Route Groups
- C. configure the Administrators
- D. configure Agent Desk Settings
- E. configure Route teams and Skill targets
正解: A,B
質問 24
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
- A. answer Calls from Skill groups and PQs
- B. log in to CCE admin
- C. CUC login
- D. CUCMAPI
- E. view Team gadget in Finesse
正解: A,E
質問 25
When is the IVR leg established in a CCE Call Flow?
- A. when the Ingress Gateway delivers a SIP invite message to the CVP server
- B. when CVP establishes an HTTP link with the Media Server
- C. when CVP establishes an HTTP link with the VXML Server
- D. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
正解: C
質問 26
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- A. The voice gateway provides IVR functionality in a Contact Center deployment.
- B. The voice gateway may modify the digits presented to downstream devices.
- C. The PSTN is responsible for delivering the inbound call to a voice gateway.
- D. The voice gateway is responsible for routing the call to the agent.
- E. The PTSN is responsible for routing the call to the agent.
正解: B,C
質問 27
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. Configuration Manager
- B. CCE Admin page
- C. Active Directory
- D. Domain Manager
正解: B
質問 28
What are the two main features of the Cisco VVB? (Choose two.)
- A. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- B. allows customers to retrieve the required information through voice commands without interacting with an agent
- C. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- D. allows an agent to retrieve the required information through voice commands without interacting with a customer
- E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
正解: B,C
解説:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
質問 29
WhichVVBCLI command can set an individual media file to an expired state?
- A. OutilsVVBcache stale_cache_entry <cache_entry_url>
- B. setVVBcache stale_cache_entries
- C. setVVBcache stale_cache_entry <cache_entry_url>
- D. show setVVBcache stale_cache_entry <cache_entry_url>
正解: B
質問 30
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500-442トレーニングと認定最新のCCEA問題をゲットせよ：https://drive.google.com/open?id=1fAHRZbxuUsrk50G4CPeJVm7dR7A8vMEe