PDF問題（2024年最新）実際のPeoplecert ITIL-4-DITS試験問題
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ITIL-4-DITS認定は、革新的なデジタルサービス提供とIT戦略について包括的な理解を得たいプロフェッショナルにとって適したオプションです。この認定は、マルチレートのIT組織の設計、実装、および保守に役立つ技術、ツール、および方法をプロフェッショナルに提供します。この認定は、デジタルトランスフォーメーション分野で活躍し、IT戦略を推進してビジネスの成長を促進し、業務パフォーマンスを改善し、リソースの利用を最適化するプロフェッショナルにとって価値のある認定です。この認定は、競合と差別化し、IT戦略とデジタルトランスフォーメーションに関する深い知識とスキルを披露するものです。
試験に備えるために、候補者は、試験でカバーされているすべての重要な概念と原則をカバーするITIL 4リーダー：Digital＆IT戦略コースを受講することをお勧めします。このコースは、非常にインタラクティブで実践的なものになるように設計されており、候補者が実際のシナリオやケーススタディに知識を適用できるようにします。さらに、候補者は、ITIL 4出版物およびその他の関連資料を確認して、主題を完全に理解していることを確認することをお勧めします。
質問 # 10
Which statement is CORRECT about risk management in digital organizations?
- A. All risks could cause harm to the organization if they are not managed
- B. All risk management efforts should focus on assets owned by the organization
- C. All the organization's slaveholders should contribute to risk assessment
- D. All risk management should start by assessing the current state
正解：C
解説：
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
質問 # 11
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Omnichannel delivery
- B. Customer feedback
- C. Market relevance
- D. Customer analytics
正解：D
質問 # 12
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding via the research and development budget
- B. Switch 10 funding teams and value streams
- C. Switch to funding programmes and protects
- D. Provide additional funding lo development and operations
正解：B
解説：
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
質問 # 13
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?
- A. Utilize metrics to ensure stall comply with the strategy
- B. Deliver compulsory strategic awareness sessions regularly
- C. Ensure there is one common communication channel for the strategy
- D. Tallor strategic communications to the stakeholders preferences
正解：D
質問 # 14
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. An inventory of the mam technology components that will be located at the head office data centre
- C. Definitions of the service management toolsets needed to support the service
- D. Descriptions of the series of steps for the work that is required to create and support the service
正解：D
質問 # 15
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we reduce costs?
- B. What markets do we serve?
- C. How do we get to where we want to be?
- D. How can we improve operational efficiencies?
正解：B
解説：
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
質問 # 16
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Ecosystem disruption supported by operational excellence
- B. Market relevance supported by ecosystem disruption
- C. Customer and market relevance supported by operational excellence
- D. Operational excellence supported by customer and market relevance
正解：C
質問 # 17
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Uninterrupted delivery
- B. Organizational resilience
- C. Organizational agility
- D. Elimination of waste
正解：D
解説：
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64
質問 # 18
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The Chief Digital Officer should define and implement the programme
- B. A digital task force should be appointed to define and Implement me programme
- C. The organization's governing body should define and implement the programme
- D. individual initiatives should be defined and implemented separately
正解：B
解説：
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
質問 # 19
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Complex automation
- D. Simple automation
正解：D
質問 # 20
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital transformation
- B. Digital technology
- C. Digital business
- D. Digital strategy
正解：B
質問 # 21
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's products
- B. An organization's services ate based on the organization's products
- C. An organization's products are required for the execution of an activity
- D. An organization's resources are combinations of the organization's services
正解：B
質問 # 22
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Linked processes and practices to value creation
- B. Management of threats and opportunities
- C. Management of staff skills and competence
- D. Improved use of automation
正解：C
解説：
Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69
質問 # 23
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Complex automation
- D. Simple automation
正解：D
解説：
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
質問 # 24
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. An inventory of the mam technology components that will be located at the head office data centre
- C. Definitions of the service management toolsets needed to support the service
- D. Descriptions of the series of steps for the work that is required to create and support the service
正解：D
解説：
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
質問 # 25
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PeopleCert ITIL-4-dits（ITIL 4リーダー：デジタル＆IT戦略）認定試験は、ITの専門家が成功したデジタルとIT戦略をリードするために必要なスキルと知識を開発するのを支援するために設計された、非常に尊敬され、包括的な認定です。あなたがあなたのキャリアを昇進させようとしているITプロフェッショナルであろうと、ITリーダーが成功を促進するために必要なスキルと知識を確保することを目指している組織であろうと、ITIL-4-dits認定試験は優れた投資です。
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