[2024年更新]最新ITIL-4-DITS試験問題集で最新Peoplecert試験合格させます
高合格率ITIL-4-DITS問題集解答でITIL-4-DITSテストエンジンと正解回答
ITIL 4リーダー：デジタル＆IT戦略認定試験は、組織でデジタルおよびIT戦略の設計、開発、実装を担当するITプロフェッショナルに最適です。この試験では、デジタル戦略開発、ITガバナンス、リスク管理、サービス価値システムなど、ITIL 4のさまざまな分野での知識とスキルについて候補者をテストします。また、クラウドコンピューティング、自動化、人工知能などの最新のデジタルテクノロジーもカバーしています。
PeopleCert ITIL-4-DITS認定試験は、IT専門家がデジタルとIT戦略の専門知識を実証し、この急速に進化する分野でのキャリアを促進する優れた方法です。グローバルな認識と高度に専門化された焦点により、この認定は、デジタル時代に曲線を先取りしたい人にとって貴重な資産です。
質問 # 12
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- B. Shareholder will receive Improve dividends from increased proms without significant Investment
- C. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- D. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
正解：A
解説：
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
質問 # 13
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Intelligent automation
- C. Complex automation
- D. Technology replacement modernization
正解：A
質問 # 14
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Cannibalism
- B. synergism
- C. Concurrence
- D. Erosion
正解：B
解説：
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39
質問 # 15
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Sourcing strategy
- B. Technology replacement modernization
- C. Uninterrupted delivery
- D. Organizational resilience
正解：A
解説：
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
質問 # 16
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital transformation
- B. Digital strategy
- C. Digital business
- D. Digital technology
正解：D
解説：
Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
質問 # 17
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding the risks involved with digital opportunities
- B. Understanding how to identify potential opportunities
- C. Understanding which systems will form die digital technology programme
- D. Understanding emerging technologies Hal could affect the organization
正解：C
質問 # 18
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. PESTLE analysis
- B. Customer 360
- C. Employee 360
- D. Digital transformation
正解：D
解説：
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
質問 # 19
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. What markets do we serve?
- B. How can we improve operational efficiencies?
- C. How do we get to where we want to be?
- D. How can we reduce costs?
正解：A
質問 # 20
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Giving employees time for training and development
- B. Working with workflow and talent management
- C. Establishing a mantel intelligence culture
- D. Encouraging digital technology opportunities
正解：D
質問 # 21
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding the risks involved with digital opportunities
- B. Understanding how to identify potential opportunities
- C. Understanding which systems will form die digital technology programme
- D. Understanding emerging technologies Hal could affect the organization
正解：C
解説：
Understanding which systems will form the digital technology programme is not an essential consideration when developing a digital strategy. It is a more detailed and technical aspect that can be defined later in the implementation phase. The essential considerations when developing a digital strategy are more focused on understanding the organization's vision, goals, values, customers, markets, competitors, opportunities, risks, and capabilities. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
質問 # 22
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Intelligent automation
- C. Complex automation
- D. Technology replacement modernization
正解：A
解説：
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
質問 # 23
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Legging metrics report what has been achieved
- C. Lagging metrics are easy to measure and to influence
- D. Lagging metrics predict what a is likely to happen in the future
正解：B
解説：
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
質問 # 24
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Intelligent automation
- C. Complex automation
- D. Technology replacement modernization
正解：A
解説：
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
質問 # 25
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. What markets do we serve?
- B. How can we improve operational efficiencies?
- C. How do we get to where we want to be?
- D. How can we reduce costs?
正解：A
解説：
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
質問 # 26
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. Definitions of the service management toolsets needed to support the service
- C. Descriptions of the series of steps for the work that is required to create and support the service
- D. An inventory of the mam technology components that will be located at the head office data centre
正解：C
質問 # 27
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The Chief Digital Officer should define and implement the programme
- B. individual initiatives should be defined and implemented separately
- C. A digital task force should be appointed to define and Implement me programme
- D. The organization's governing body should define and implement the programme
正解：C
解説：
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
質問 # 28
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Ensure service costs are clear to the consumers to help regulate prices
- B. Adopt a short-term Increase in the pricing and margins
- C. Establish long-term contracts with fixed prices to help secure future Income
- D. Adjust competitive prices for the market and competition
正解：D
解説：
Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. Reference: ITIL 4 Leader: Digital and IT Strategy, page 81
質問 # 29
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