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この試験には、ITIL 4の主要原則、ITサービス管理におけるデジタル技術の役割、およびビジネス目標を達成するためのIT戦略の重要性など、複数選択問題からなる一連のトピックが含まれます。この試験は、候補者がこれらの原則と概念を実践的な環境で応用する能力をテストするために設計されています。
質問 # 20
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Giving employees time for training and development
- B. Encouraging digital technology opportunities
- C. Establishing a mantel intelligence culture
- D. Working with workflow and talent management
正解：B
質問 # 21
A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are concerns that the technology the service provider plans to use is unreliable and causes service outages. The service provider is convinced that the new functionality will be popular and has decided to launch the changes despite the technical concerns.
Which risk attitude is this an example of?
- A. Risk-seeking
- B. Risk-averse
- C. Risk-neutral
- D. Risk-tolerant
正解：A
質問 # 22
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Ensure service costs are clear to the consumers to help regulate prices
- B. Establish long-term contracts with fixed prices to help secure future Income
- C. Adopt a short-term Increase in the pricing and margins
- D. Adjust competitive prices for the market and competition
正解：D
解説：
Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. Reference: ITIL 4 Leader: Digital and IT Strategy, page 81
質問 # 23
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we improve operational efficiencies?
- B. How do we get to where we want to be?
- C. What markets do we serve?
- D. How can we reduce costs?
正解：C
解説：
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
質問 # 24
A commercial service provider has a strategy to introduce cloud storage services that will be popular with a wide range of consumers in multiple markets. Features will include fast upload speeds and secure storage.
Which should be included in the operating model for the new service?
- A. A user-friendly interface that is available anytime, from any location
- B. Free limited storage combined with a tiered charging structure
- C. The infrastructure, skills and processes required to support the service
- D. User access via a wide range of channels and platforms
正解：C
質問 # 25
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. Descriptions of the series of steps for the work that is required to create and support the service
- B. Definitions of the service management toolsets needed to support the service
- C. An inventory of the mam technology components that will be located at the head office data centre
- D. A list of vendors who will provide the components mat form the social media service
正解：A
解説：
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
質問 # 26
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create three different business cases providing justification for each Initiative
- B. Create one business case for the technology upgrade, and another for the remaining Initiatives
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create one single business case that provides justification for all three initiatives
正解：B
質問 # 27
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. synergism
- B. Erosion
- C. Cannibalism
- D. Concurrence
正解：A
質問 # 28
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is low risk
- B. The innovation is low cost
- C. The innovation is essential for the a organization to survive
- D. The innovation will deliver significant benefit for the organization
正解：B
質問 # 29
Which is an example of industry disruption?
- A. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- B. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- C. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- D. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
正解：B
解説：
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
質問 # 30
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Sourcing strategy
- B. Uninterrupted delivery
- C. Technology replacement modernization
- D. Organizational resilience
正解：A
質問 # 31
Which statement is CORRECT about risk management in digital organizations?
- A. All the organization's slaveholders should contribute to risk assessment
- B. All risk management should start by assessing the current state
- C. All risks could cause harm to the organization if they are not managed
- D. All risk management efforts should focus on assets owned by the organization
正解：A
解説：
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
質問 # 32
What is the FIRST step in creating a measurement and evaluation system?
- A. Defining the objectives
- B. Identifying success factors
- C. Selecting metrics and measurement tools
- D. Creating a system of key performance indicators
正解：A
質問 # 33
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding which systems will form die digital technology programme
- B. Understanding the risks involved with digital opportunities
- C. Understanding emerging technologies Hal could affect the organization
- D. Understanding how to identify potential opportunities
正解：A
解説：
Understanding which systems will form the digital technology programme is not an essential consideration when developing a digital strategy. It is a more detailed and technical aspect that can be defined later in the implementation phase. The essential considerations when developing a digital strategy are more focused on understanding the organization's vision, goals, values, customers, markets, competitors, opportunities, risks, and capabilities. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
質問 # 34
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Switch 10 funding teams and value streams
- B. Provide additional funding via the research and development budget
- C. Switch to funding programmes and protects
- D. Provide additional funding lo development and operations
正解：A
解説：
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
質問 # 35
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Utilize metrics to ensure stall comply with the strategy
- B. Deliver compulsory strategic awareness sessions regularly
- C. Ensure there is one common communication channel for the strategy
- D. Tallor strategic communications to the stakeholders preferences
正解：D
解説：
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11
質問 # 36
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ITIL 4 Leader：Digital＆IT Strategy認定試験は、ITIL 4 Foundation認定をすでに取得し、ITサービス管理で5年以上の経験がある個人を対象としています。この認定資格は、組織内でリーダーシップの役割に移行したいITプロフェッショナルや、デジタルおよびIT戦略のより深い理解を開発したい人に最適です。
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