[2023年11月08日] 最新更新されたのはITIL-4-DITS試験問題2023年更新
無料更新されたPeoplecert ITIL-4-DITSテストエンジン問題には32問題と解答
Peoplecert ITIL-4-DITS試験は、候補者の主要なデジタルおよびIT戦略の概念、フレームワーク、およびベストプラクティスの知識と理解を評価するために設計されています。試験は、ビジネス変革におけるデジタルおよびIT戦略の役割、デジタルおよびIT戦略開発の原則、デジタルテクノロジーの使用によるビジネス価値の推進、デジタルおよびIT戦略のガバナンスおよび管理など、幅広いトピックをカバーしています。ITIL 4リーダー：デジタル＆IT戦略認定の成功裏の修了は、候補者がビジネス目標に合わせて効果的なデジタルおよびIT戦略を開発および実施するために必要な知識、スキル、および専門知識を持っていることを示します。
ITIL-4-DITS認定を取得することで、ITサービス管理の理論的な概念を超え、ビジネスの成長を促進するエンドツーエンドのサービスの提供に豊富な経験を持つプロフェッショナルが現れます。これは、デジタル変革ソリューションを設計・提供する経験や知識を持つITプロフェッショナルのための認定です。この認定により、組織のニーズに応えて総合的なIT戦略を開発するためのツールと技術が提供され、競争に先んじています。
質問 # 10
Which statement is CORRECT about risk management in digital organizations?
- A. All risks could cause harm to the organization if they are not managed
- B. All risk management efforts should focus on assets owned by the organization
- C. All the organization's slaveholders should contribute to risk assessment
- D. All risk management should start by assessing the current state
正解：C
質問 # 11
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Uninterrupted delivery
- B. Organizational resilience
- C. Organizational agility
- D. Elimination of waste
正解：D
質問 # 12
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. An inventory of the mam technology components that will be located at the head office data centre
- C. Definitions of the service management toolsets needed to support the service
- D. Descriptions of the series of steps for the work that is required to create and support the service
正解：D
解説：
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
質問 # 13
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we reduce costs?
- B. What markets do we serve?
- C. How do we get to where we want to be?
- D. How can we improve operational efficiencies?
正解：B
解説：
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
質問 # 14
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Utilize metrics to ensure stall comply with the strategy
- B. Deliver compulsory strategic awareness sessions regularly
- C. Ensure there is one common communication channel for the strategy
- D. Tallor strategic communications to the stakeholders preferences
正解：D
解説：
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11
質問 # 15
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, high risk appetite
- B. Low risk capacity, high risk appetite
- C. Low risk capacity, low risk appetite
- D. High risk capacity, low risk appetite
正解：B
質問 # 16
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, high risk appetite
- B. Low risk capacity, high risk appetite
- C. Low risk capacity, low risk appetite
- D. High risk capacity, low risk appetite
正解：B
解説：
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
質問 # 17
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The Chief Digital Officer should define and implement the programme
- B. A digital task force should be appointed to define and Implement me programme
- C. The organization's governing body should define and implement the programme
- D. individual initiatives should be defined and implemented separately
正解：B
質問 # 18
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital transformation
- B. Digital technology
- C. Digital business
- D. Digital strategy
正解：B
解説：
Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
質問 # 19
Which statement is CORRECT about risk management in digital organizations?
- A. All risks could cause harm to the organization if they are not managed
- B. All risk management efforts should focus on assets owned by the organization
- C. All the organization's slaveholders should contribute to risk assessment
- D. All risk management should start by assessing the current state
正解：C
解説：
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
質問 # 20
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Legging metrics report what has been achieved
- C. Lagging metrics are easy to measure and to influence
- D. Lagging metrics predict what a is likely to happen in the future
正解：B
解説：
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
質問 # 21
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding how to identify potential opportunities
- B. Understanding emerging technologies Hal could affect the organization
- C. Understanding the risks involved with digital opportunities
- D. Understanding which systems will form die digital technology programme
正解：D
質問 # 22
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Operational technology
- B. Digital transformation
- C. Digital positioning
- D. Organizational disruption
正解：B
解説：
Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
質問 # 23
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- B. Shareholder will receive Improve dividends from increased proms without significant Investment
- C. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- D. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
正解：C
質問 # 24
Which is an example of industry disruption?
- A. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- D. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
正解：C
質問 # 25
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Complex automation
- D. Simple automation
正解：D
質問 # 26
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding how to identify potential opportunities
- B. Understanding emerging technologies Hal could affect the organization
- C. Understanding the risks involved with digital opportunities
- D. Understanding which systems will form die digital technology programme
正解：D
解説：
Understanding which systems will form the digital technology programme is not an essential consideration when developing a digital strategy. It is a more detailed and technical aspect that can be defined later in the implementation phase. The essential considerations when developing a digital strategy are more focused on understanding the organization's vision, goals, values, customers, markets, competitors, opportunities, risks, and capabilities. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
質問 # 27
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's products are required for the execution of an activity
- B. An organization's resources are combinations of the organization's products
- C. An organization's services ate based on the organization's products
- D. An organization's resources are combinations of the organization's services
正解：A
解説：
An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12
質問 # 28
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- B. Shareholder will receive Improve dividends from increased proms without significant Investment
- C. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- D. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
正解：D
解説：
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
質問 # 29
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ベストな問題集を使おうITIL 4 Strategic Leader ITIL-4-DITS専門試験問題：https://drive.google.com/open?id=1eAUq2YWFKOaDHO0Kbxp1QqQpsGYfqWIV