合格させるPeoplecert ITIL-4-DITS試験には保証が付きます。更新されたのは32問があります
最新のITIL-4-DITS合格保証付き試験問題集の認定サンプル問題
質問 # 16
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the organizational change, and another for the remaining Initiatives
- B. Create three different business cases providing justification for each Initiative
- C. Create one single business case that provides justification for all three initiatives
- D. Create one business case for the technology upgrade, and another for the remaining Initiatives
正解：B
解説：
Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50
質問 # 17
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Adjust competitive prices for the market and competition
- B. Establish long-term contracts with fixed prices to help secure future Income
- C. Adopt a short-term Increase in the pricing and margins
- D. Ensure service costs are clear to the consumers to help regulate prices
正解：A
解説：
Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. Reference: ITIL 4 Leader: Digital and IT Strategy, page 81
質問 # 18
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Intelligent automation
- C. Technology replacement modernization
- D. Complex automation
正解：A
質問 # 19
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. A digital task force should be appointed to define and Implement me programme
- B. The Chief Digital Officer should define and implement the programme
- C. individual initiatives should be defined and implemented separately
- D. The organization's governing body should define and implement the programme
正解：A
解説：
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
質問 # 20
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Engagement risk
- B. Cyber security risk
- C. Dis risk
- D. innovation risk
正解：A
質問 # 21
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Organizational resilience
- B. Elimination of waste
- C. Organizational agility
- D. Uninterrupted delivery
正解：B
質問 # 22
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, high risk appetite
- B. High risk capacity, low risk appetite
- C. Low risk capacity, low risk appetite
- D. Low risk capacity, high risk appetite
正解：D
解説：
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
質問 # 23
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Organizational resilience
- B. Technology replacement modernization
- C. Sourcing strategy
- D. Uninterrupted delivery
正解：C
解説：
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
質問 # 24
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management efforts should focus on assets owned by the organization
- B. All the organization's slaveholders should contribute to risk assessment
- C. All risks could cause harm to the organization if they are not managed
- D. All risk management should start by assessing the current state
正解：B
質問 # 25
Which is a leadership skill that relates to having a digital mindset?
- A. Looking at the potential of new tools to meet customer needs
- B. Bulking a rapport with regulators and government officials
- C. Sharing success stories frequently to motivate others
- D. Measuring the success of strategic digital initiatives
正解：A
質問 # 26
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Operational technology
- B. Organizational disruption
- C. Digital transformation
- D. Digital positioning
正解：C
解説：
Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
質問 # 27
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Switch 10 funding teams and value streams
- B. Provide additional funding via the research and development budget
- C. Switch to funding programmes and protects
- D. Provide additional funding lo development and operations
正解：A
質問 # 28
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. Descriptions of the series of steps for the work that is required to create and support the service
- B. A list of vendors who will provide the components mat form the social media service
- C. An inventory of the mam technology components that will be located at the head office data centre
- D. Definitions of the service management toolsets needed to support the service
正解：A
質問 # 29
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Customer analytics
- C. Customer feedback
- D. Omnichannel delivery
正解：D
解説：
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
質問 # 30
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Tallor strategic communications to the stakeholders preferences
- B. Deliver compulsory strategic awareness sessions regularly
- C. Ensure there is one common communication channel for the strategy
- D. Utilize metrics to ensure stall comply with the strategy
正解：A
解説：
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11
質問 # 31
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Organizational resilience
- B. Elimination of waste
- C. Organizational agility
- D. Uninterrupted delivery
正解：B
解説：
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64
質問 # 32
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Organizational resilience
- B. Technology replacement modernization
- C. Sourcing strategy
- D. Uninterrupted delivery
正解：C
質問 # 33
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Intelligent automation
- C. Technology replacement modernization
- D. Complex automation
正解：A
解説：
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
質問 # 34
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. A digital task force should be appointed to define and Implement me programme
- B. The Chief Digital Officer should define and implement the programme
- C. individual initiatives should be defined and implemented separately
- D. The organization's governing body should define and implement the programme
正解：A
質問 # 35
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation will deliver significant benefit for the organization
- B. The innovation is low risk
- C. The innovation is essential for the a organization to survive
- D. The innovation is low cost
正解：D
質問 # 36
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ISC2 CISSP（Certified Information Systems Security Professional）は、情報システムのセキュリティに関する知識とスキルを持つプロフェッショナルを対象とした認定試験です。この認定試験は、情報セキュリティの原則と実践に関する深い理解を持ち、情報システムのリスク管理、セキュリティ対策、脅威評価、インシデント管理などの能力を有することを証明することを目的としています。
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ITIL-4-DITS更新された試験問題集で[2023年最新] 練習には有効な試験問題集：https://drive.google.com/open?id=1eAUq2YWFKOaDHO0Kbxp1QqQpsGYfqWIV