[2024年01月05日] 最新ITIL-4-DITS試験問題集には高得点で一発合格
無料提供中ITIL-4-DITSブレーン問題集とITIL-4-DITSリアル試験問題
質問 # 12
Which statement is CORRECT about risk management in digital organizations?
- A. All risks could cause harm to the organization if they are not managed
- B. All risk management efforts should focus on assets owned by the organization
- C. All the organization's slaveholders should contribute to risk assessment
- D. All risk management should start by assessing the current state
正解：C
解説：
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
質問 # 13
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Leading metrics ate difficult to measure, but easy to Influence
- C. Lagging metrics are easy to measure and to influence
- D. Lagging metrics predict what a is likely to happen in the future
正解：C
質問 # 14
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Customer feedback
- C. Customer analytics
- D. Omnichannel delivery
正解：C
質問 # 15
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Technology replacement modernization
- B. Uninterrupted delivery
- C. Organizational resilience
- D. Sourcing strategy
正解：D
質問 # 16
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital business
- B. Digital transformation
- C. Digital strategy
- D. Digital technology
正解：D
解説：
Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
質問 # 17
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, low risk appetite
- B. High risk capacity, high risk appetite
- C. High risk capacity, low risk appetite
- D. Low risk capacity, high risk appetite
正解：D
質問 # 18
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of staff skills and competence
- B. Management of threats and opportunities
- C. Improved use of automation
- D. Linked processes and practices to value creation
正解：A
質問 # 19
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Operational technology
- B. Digital transformation
- C. Digital positioning
- D. Organizational disruption
正解：B
質問 # 20
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The Chief Digital Officer should define and implement the programme
- B. The organization's governing body should define and implement the programme
- C. A digital task force should be appointed to define and Implement me programme
- D. individual initiatives should be defined and implemented separately
正解：C
質問 # 21
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Deliver compulsory strategic awareness sessions regularly
- B. Utilize metrics to ensure stall comply with the strategy
- C. Ensure there is one common communication channel for the strategy
- D. Tallor strategic communications to the stakeholders preferences
正解：D
解説：
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11
質問 # 22
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we reduce costs?
- B. How can we improve operational efficiencies?
- C. How do we get to where we want to be?
- D. What markets do we serve?
正解：D
質問 # 23
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Working with workflow and talent management
- B. Giving employees time for training and development
- C. Encouraging digital technology opportunities
- D. Establishing a mantel intelligence culture
正解：C
質問 # 24
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Switch to funding programmes and protects
- B. Provide additional funding lo development and operations
- C. Switch 10 funding teams and value streams
- D. Provide additional funding via the research and development budget
正解：C
解説：
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
質問 # 25
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's products
- B. An organization's resources are combinations of the organization's services
- C. An organization's services ate based on the organization's products
- D. An organization's products are required for the execution of an activity
正解：C
質問 # 26
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Shareholder will receive Improve dividends from increased proms without significant Investment
- B. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- C. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- D. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
正解：C
解説：
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
質問 # 27
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Cyber security risk
- B. Dis risk
- C. innovation risk
- D. Engagement risk
正解：D
質問 # 28
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, low risk appetite
- B. High risk capacity, high risk appetite
- C. High risk capacity, low risk appetite
- D. Low risk capacity, high risk appetite
正解：D
解説：
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
質問 # 29
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital business
- B. Digital transformation
- C. Digital strategy
- D. Digital technology
正解：D
質問 # 30
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