GCP-GCXのPDF試験材料2023年最新の実際に出るGCP-GCX問題集
更新されたのはGenesys GCP-GCX問題集PDFオンラインエンジン
Genesys GCP-GCX（Genesys Cloud CX Certified Professional-Consolidated）認定試験は、Genesys Cloud CXプラットフォームを使用する知識とスキルを証明したいプロフェッショナル向けに設計された包括的な認定試験です。この認定試験は、コールルーティング、インタラクション録音、チャットボット開発など、Genesys Cloud CXに関連する幅広いトピックをカバーしています。この試験は、候補者のプラットフォームの理解力と、優れたカスタマーサービスを提供するためにそれを効果的に使用する能力をテストするよう設計されています。
質問 # 18
Which of the following is not a Quality Management feature?
- A. Evaluation Forms
- B. Scheduling
- C. Interaction Recording
- D. Policies
正解：C
質問 # 19
WebRTC phones require all hardware and software to be properly installed.
- A. True
- B. False
正解：B
解説：
Explanation
WebRTC phones require all hardware and software to be properly installed is a false statement. WebRTC phones are phones that use WebRTC technology to enable voice communication over the internet or other networks using a web browser. WebRTC phones do not require any hardware or software installation on the PC or device. WebRTC phones run right from the browser and use the built-in microphone and speaker of the PC or device. WebRTC phones can also work with headsets that have built-in call controls.
Genesys Cloud CX supports WebRTC technology with the Genesys Cloud CX WebRTC phone. The Genesys Cloud CX WebRTC phone is a phone that runs right from your browser and allows you to make and receive calls in Genesys Cloud CX. The Genesys Cloud CX WebRTC phone does not require any hardware or software installation on your PC or device. The Genesys Cloud CX WebRTC phone uses the built-in microphone and speaker of your PC or device. The Genesys Cloud CX WebRTC phone can also work with headsets that have built-in call controls. References:
https://help.mypurecloud.com/articles/about-genesys-cloud-webrtc-phones/
https://help.mypurecloud.com/articles/requirements-for-webrtc-phones/
質問 # 20
Select all available options for adding widgets to a performance dashboard. (Choose four.)
- A. Chart
- B. Text
- C. Agent Status
- D. Grid
- E. Interaction
- F. Metric
正解：A、B、D、F
解説：
Explanation
Grid, Text, Metric, and Chart are four available options for adding widgets to a performance dashboard. A widget is a component that displays data in a specific format on a performance dashboard. You can add different types of widgets to customize your dashboard and show the data that you need. The other available options for adding widgets are Agent Status and Web Content. References:
https://help.mypurecloud.com/articles/add-widgets-to-a-performance-dashboard/
https://help.mypurecloud.com/articles/widget-types/
質問 # 21
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)
- A. Full Access
- B. Contributor
- C. Read-Only
- D. Partial
- E. Write-Only
- F. Collaborator
正解：A、B、C
解説：
Explanation
Full Access, Read-Only, and Contributor are three access level permission types for workspace (Documents > Workspace) membership in Genesys Cloud CX Collaborate. Workspace is a feature that allows users to create and manage documents in Genesys Cloud CX Collaborate. Workspace provides various features and functions for users to create, edit, share, organize, and search documents within an organization. Users can have different access level permissions for workspace membership based on their roles and needs. The access level permissions for workspace membership are:
* Full Access: Users can create, edit, delete, share, move, copy, tag, download, upload, and view any document in the workspace.
* Read-Only: Users can only view documents in the workspace. They cannot create, edit, delete, share,
* move, copy, tag, download, or upload any document in the workspace.
* Contributor: Users can create new documents in the workspace and edit or delete their own documents.
They can also share, move, copy, tag, download, upload, and view any document in the workspace.
Some other access level permission types for workspace membership are Owner and Collaborator. References:
https://help.mypurecloud.com/articles/workspace-overview/
https://help.mypurecloud.com/articles/manage-workspace-membership/
質問 # 22
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
- A. False
- B. True
正解：B
解説：
Explanation
The license used by a user is determined by the permissions enabled in the roles assigned to that user. Genesys Cloud CX offers different types of licenses with different levels of access and functionality. Each license corresponds to a set of permissions that enable or disable certain features within Genesys Cloud CX. When a user is assigned a role, they inherit the permissions associated with that role, which in turn determines their license type. References: https://help.mypurecloud.com/articles/about-licenses/
https://help.mypurecloud.com/articles/assign-licenses-to-users/
質問 # 23
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?
- A. Disable Location Detection
- B. Disable Genesys Cloud CX Login
- C. Password Expiration
- D. Open Admission
正解：D
質問 # 24
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
- A. TCP
- B. The default protocol
- C. SIP
- D. UDP
- E. TLS
正解：A、D、E
解説：
Explanation
TCP, TLS, and UDP are the protocols that can be selected when creating an external trunk. An external trunk is a connection between Genesys Cloud CX and an external telephony provider, such as a carrier or a PBX.
The protocol determines how the SIP messages are transported between Genesys Cloud CX and the external provider. UDP is the most common protocol for SIP trunks, but TCP and TLS can also be used for more reliable or secure communication. References: https://help.mypurecloud.com/articles/external-trunk-settings/
https://doc.didww.com/integrations/genesys/index.html
質問 # 25
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
- A. Chrome
- B. Firefox
- C. Safari
- D. Internet Explorer
- E. Opera
正解：A、B
解説：
Explanation
Firefox and Chrome are two browsers that fully support Genesys Cloud CX. Genesys Cloud CX is a web-based application that requires a compatible browser to run properly. Firefox and Chrome are the recommended browsers for Genesys Cloud CX because they offer the best performance and functionality.
Safari is also supported but with some limitations. Internet Explorer and Opera are not supported by Genesys Cloud CX. References: https://help.mypurecloud.com/articles/supported-browsers/
https://help.mypurecloud.com/articles/browser-limitations/
質問 # 26
Which of the following best defines the performance view for Queues?
- A. Used to monitor real-time contact center metrics.
- B. Used to view historical data only.
- C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- D. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
正解：C
質問 # 27
Which feature enables a voice interaction to interrupt an email interaction?
- A. Scripts
- B. Utilization
- C. Emergency Routing
- D. ACD Skills
正解：B
解説：
Explanation
Utilization is a feature that enables a voice interaction to interrupt an email interaction when the voice interaction has a higher priority than the email interaction. Utilization is a percentage that indicates how much of an agent's time is spent on handling interactions. When an agent is handling an email interaction, their utilization is lower than when they are handling a voice interaction. Therefore, if a voice interaction arrives in the queue and there are no other available agents, the voice interaction can interrupt the email interaction and be routed to the agent with the lowest utilization. References:
https://help.mypurecloud.com/articles/utilization/
https://help.mypurecloud.com/articles/understand-how-email-interactions-work/
質問 # 28
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
- A. AI
- B. Digital
- C. Human Capital Management
- D. VR
- E. Workforce Engagement
正解：A、B、E
解説：
Explanation
AI, Digital, and Workforce Engagement are some of the add-on options provided in Genesys Cloud CX. These options allow customers to enhance their Genesys Cloud CX solution with additional features and capabilities.
AI enables customers to leverage artificial intelligence and machine learning for various use cases, such as chatbots, predictive engagement, voicebots, etc. Digital enables customers to support multiple digital channels, such as chat, email, message, social media, etc. Workforce Engagement enables customers to optimize their workforce management, quality management, performance management, etc. References:
https://www.genesys.com/pricing https://www.genesys.com/genesys-cloud/features/ai
https://www.genesys.com/genesys-cloud/features/digital
https://www.genesys.com/genesys-cloud/features/workforce-engagement
質問 # 29
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
- A. Adjusting report parameters in order to include fewer agents, queues, and interactions.
- B. Reviewing and ensuring the usage of scheduled reports.
- C. Running reports during peak hours.
- D. Asking every team member to run and save a copy of the report.
正解：A、B
質問 # 30
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
- A. False
- B. True
正解：B
質問 # 31
Which of the following statements is NOT true regarding Management Units?
- A. They help you create, manage, and view schedules for a group.
- B. A maximum of 100 agents can be added to a single Management Unit.
- C. Agents that handle the same set of interactions should belong to the same management unit.
- D. Management Units partition agents and interactions into logical groups.
正解：B
質問 # 32
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?
- A. Documents
- B. Directory
- C. Activity
- D. Workspaces
正解：C
質問 # 33
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)
- A. Android
- B. Windows 10 Mobile
- C. iOS
- D. Harmony OS
正解：A、C
解説：
Explanation
iOS and Android are two operating systems that are supported by Genesys Cloud CX mobile applications.
Genesys Cloud CX mobile applications are apps that allow users to access various features and functions of Genesys Cloud CX on their mobile devices, such as smartphones or tablets. Genesys Cloud CX mobile applications are available for iOS and Android devices and can be downloaded from the App Store or Google Play Store respectively. Genesys Cloud CX mobile applications enable users to communicate and collaborate with other users, manage their status and availability, view their performance metrics and notifications, and more. References: https://help.mypurecloud.com/articles/about-genesys-cloud-mobile-apps/
https://help.mypurecloud.com/articles/install-the-genesys-cloud-mobile-app/
質問 # 34
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