[2023年10月20日] 手に入れよう！最新GCP-GCX認定された有効な試験問題集解答
100%合格率保証付きの素晴らしいGCP-GCX試験問題PDF
GCP-GCX試験は、Genesys Cloud CXプラットフォームに関連するアーキテクチャ、管理、設計、展開などのトピックをカバーしています。試験は、チャット、音声、電子メール、ソーシャルメディアなどの顧客エンゲージメントにプラットフォームを使用するトピックもカバーしています。この試験は、候補者が実際のシナリオにおいてプラットフォームの知識を適用し、問題を解決し、問題をトラブルシューティングする能力を証明することを目的としています。GCP-GCX認定は、Genesys Cloud CXプラットフォームで働くプロフェッショナルにとって重要な資格であり、プラットフォームの熟練度と専門知識を証明し、キャリアの機会と収入の向上につながることができます。
Genesys GCP-GCX（Genesys Cloud CX Certified Professional-Consolidated）認定試験は、Genesys Cloud CXソリューションの知識とスキルを持つ個人を認定する業界で認められた資格です。この認定試験は、Genesys Cloud CXで働くプロフェッショナルが、顧客体験の分野でキャリアを発展させるためにスキルと知識を向上させたい場合に設計されています。この試験には、コールルーティング、レポート、分析、および統合など幅広いトピックが含まれています。
質問 # 44
You cannot add variables to a script.
- A. False
- B. True
正解：A
質問 # 45
Which report displays the length of each session for one or more agents over a specified period of time?
- A. Agent Quality Details Report
- B. Agent Login-Logout Details Report
- C. Agent Metrics Report
- D. Agent Activity Summary Report
正解：B
解説：
Explanation
The Agent Login-Logout Details Report is the report that displays the length of each session for one or more agents over a specified period of time in Genesys Cloud CX Performance menu. The Agent Login-Logout Details Report is a report that shows the times when agents logged in and out and the duration of each login session during a range of hours that you specify within a day. The report displays the timestamps in the tenant's standard time zone. If an agent logs in to multiple DNs, the duration of the agent's overall login session, which is captured by the Active Time metric, begins with the first login event and ends with the last logout event. If the agent continues to be logged in over a two-day time span (or longer) and is not forcibly logged out by the system, login duration is split over each calendar day.
The Agent Login-Logout Details Report can help you measure and improve various aspects of your agent performance and activities, such as:
* Availability
* Productivity
* Conduct
* Satisfaction
You can view the Agent Login-Logout Details Report by selecting it from the Agents folder in Genesys Cloud CX Performance menu . You can also customize the report by setting various parameters, such as:
* Pre-set Day Filter
* Report Date
* Agent Group
* Agent
* Media Type
References: https://help.mypurecloud.com/articles/agent-login-logout-details-report/
https://help.mypurecloud.com/articles/reports-overview/
質問 # 46
Which of the following statements about WebRTC phones is incorrect?
- A. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
- B. It is assigned to a specific user and only that user has permission to use the phone.
- C. A WebRTC phone can be used even when disconnected from the Cloud.
- D. Genesys Cloud CX WebRTC phone runs in the browser.
正解：C
質問 # 47
Your customizations in the interaction view remain in effect even if you leave the view and return to it later.
- A. False
- B. True
正解：B
解説：
Explanation
Your customizations in the interaction view remain in effect even if you leave the view and return to it later is a true statement. The interaction view is a view that shows various metrics and details related to interaction performance and activities in Genesys Cloud CX Performance menu. The interaction view can help you measure and improve various aspects of your interaction performance and activities, such as:
* Interaction volume
* Interaction quality
* Interaction outcomes
* Interaction flows
Your customizations in the interaction view remain in effect even if you leave the view and return to it later because:
* You can customize the interaction view by using various filters and columns to show only certain data.
For example, you can choose to show only certain columns or filter to see certain types of interactions.
You can also save your filter and column settings as a saved view to switch quickly between different data of interest in the same view.
* Your customizations remain as you navigate from view to view or leave and return to a view. This means that Genesys Cloud CX remembers your preferences and settings for the interaction view and applies them when you access the view again. This can help you save time and effort when you want to see the same data again.
References: https://help.mypurecloud.com/articles/interactions-view-overview/
https://help.mypurecloud.com/articles/customize-performance-views/
質問 # 48
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)
- A. Windows 10 Mobile
- B. Android
- C. iOS
- D. Harmony OS
正解：C
質問 # 49
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
- A. It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
- B. It manages the Genesys Cloud CX platform services.
- C. It provides for the integration of Active Directory, SharePoint, and other third-party data.
- D. It provides core telephony services.
- E. It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
正解：A、D、E
解説：
Explanation
The following statements are true regarding the Genesys Cloud CX Edge appliance:
* It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
* It provides core telephony services such as call control, call recording, call quality monitoring, etc.
* It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
The following statements are false regarding the Genesys Cloud CX Edge appliance:
* It provides for the integration of Active Directory, SharePoint, and other third-party data.
* It manages the Genesys Cloud CX platform services.
The Genesys Cloud CX Edge appliance is a device that connects your on-premises telephony infrastructure with Genesys Cloud CX cloud services. It acts as an intermediary between your local network and Genesys Cloud CX data centers. References: https://help.mypurecloud.com/articles/about-edge-devices/
https://help.mypurecloud.com/articles/edge-device-overview/
質問 # 50
Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)
- A. Short-Term Forecasts
- B. Long-Term Forecasts
- C. Forecast simulator
- D. Schedules
正解：A、B、D
質問 # 51
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?
- A. Phone name
- B. Base settings
- C. Hardware ID (MAC address)
- D. Phone model
正解：C
質問 # 52
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?
- A. Automatic Call Distribution
- B. Scheduling
- C. Architect
- D. Emergency Groups
正解：A
解説：
Explanation
Automatic Call Distribution (ACD) is the feature that routes interactions based on an algorithm that determines the best available agent for the interaction. ACD is a system that distributes incoming calls (or other types of interactions) to agents or queues based on various criteria, such as agent skills, availability, priority, etc. ACD uses an algorithm that evaluates these criteria and assigns each interaction to the most appropriate agent or queue. References:
https://help.mypurecloud.com/glossary/automatic-call-distribution-acd/
https://help.mypurecloud.com/articles/about-acd/
質問 # 53
Which of the following components can be added to scripts? (Choose four.)
- A. Image
- B. Web Page
- C. Visual Basic Control
- D. Text
- E. Checkbox
- F. Call Flow
正解：B、D、E、F
質問 # 54
Under which container is Queue available?
- A. Routing
- B. Integration
- C. Contact Center
- D. Telephony
正解：A
解説：
Explanation
Queue is available under Routing container in Genesys Cloud CX Admin menu. Routing is a container that holds various features and functions related to routing interactions in Genesys Cloud CX, such as queues, flows, wrap-up codes, skills, etc. Administrators can access Routing by clicking Admin > Routing in Genesys Cloud CX window. References: https://help.mypurecloud.com/articles/routing-overview/
https://help.mypurecloud.com/articles/admin-menu-overview/
質問 # 55
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?
- A. Number the document such that it appears on the top of the list.
- B. Add a priority of "High" to the document.
- C. Ensure that the document name is easy to search for.
- D. Add meaningful tags to the document.
正解：D
解説：
Explanation
Adding meaningful tags to the document is what you must do to ensure that users can find the document when needed after you have added a new document to Genesys Cloud CX Collaborate Workspace. Tags are keywords or phrases that describe the content or purpose of a document in Workspace. Tags help users to find documents faster and easier by using filters or search queries based on tags. You can add tags to a document when you create or edit it in Workspace. References:
https://help.mypurecloud.com/articles/add-tags-to-a-document/
https://help.mypurecloud.com/articles/search-for-a-document/
質問 # 56
Select all the question types available while creating an Evaluation Form. (Choose three.)
- A. Multiple Choice
- B. Fill in the blank
- C. Multiple Response
- D. Range
- E. Yes/No
正解：A、D、E
解説：
Explanation
Multiple Choice, Yes/No, and Range are three question types available while creating an Evaluation Form in Genesys Cloud CX Quality Management. An Evaluation Form is a template that defines the structure and content of an evaluation. An Evaluation Form consists of various questions that assess different aspects of an agent interaction based on predefined criteria and scoring methods. You can use different types of questions to create an Evaluation Form based on your needs. The other available question types are Comment Box and Scored Comment Box. References: https://help.mypurecloud.com/articles/about-evaluation-forms/
https://help.mypurecloud.com/articles/create-an-evaluation-form/
質問 # 57
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
- A. False
- B. True
正解：B
解説：
Explanation
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent. Routing is a process that determines how to handle incoming interactions based on various criteria, such as customer profile, agent skills, queue availability, etc. Routing can direct interactions to different resources, such as IVR menus, chatbots, voicebots, agents, queues, etc. Routing can also optimize the customer experience and the contact center performance by matching each interaction with the best available resource. References: https://help.mypurecloud.com/glossary/routing/
https://help.mypurecloud.com/articles/about-routing/
質問 # 58
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?
- A. Workspaces
- B. Activity
- C. Directory
- D. Documents
正解：B
解説：
Explanation
Activity is an option that would help Carlos perform his task of extracting data on a group of agents handling customer service calls and tracking their performance. Activity is a feature that allows administrators and supervisors to view real-time and historical data on various aspects of Genesys Cloud CX operations, such as queues, agents, interactions, etc. Carlos can use Activity to access various dashboards and reports that show metrics related to agent performance and productivity. References:
https://help.mypurecloud.com/articles/about-activity/
https://help.mypurecloud.com/articles/view-agent-performance-dashboard/
質問 # 59
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Genesys GCP-GCX認定試験は、Genesys Cloud CXの管理に習熟し、クライアントに最高のカスタマーサービスを提供したい専門家にとって絶好の機会です。この試験に合格することにより、個人はコンタクトセンター業界でのキャリアを進め、組織にとってより価値があるようになります。 Genesysが提供するさまざまなリソースの助けを借りて、個人は試験の準備をし、認定専門家になるために必要なスキルと知識を獲得することができます。
無料GCP-GCX別格な問題集をダウンロード：https://jp.fast2test.com/GCP-GCX-premium-file.html
GCP-GCX問題集で2023年最新のGenesys試験問題：https://drive.google.com/open?id=1yQXMruG6x4zMHnOMlEwfL7xaafpQLdZ0