[2025年09月21日] 最新GCP-GCXのPDF問題集リアル無料テスト本日更新です
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Genesysは、顧客エクスペリエンスとコンタクトセンターソリューションの主要プロバイダーです。彼らの製品とサービスは、世界中の企業によって顧客エンゲージメントの向上、効率の向上、およびビジネス成長の推進に使用されています。Genesys Cloud CX Certified Professional-Consolidated (GCP-GCX) 試験は、Genesys Cloud CXプラットフォームの知識と効果的な実装および管理能力をテストするように設計されています。
Genesys GCP-GCX 認定試験は、Genesys Cloud CX プラットフォームに深い理解が必要な高度な認定試験です。この認定試験に受験するには、候補者は以前に Genesys プラットフォームでの作業経験が必要であり、Genesys Cloud CX Essentials トレーニングコースを修了している必要があります。このトレーニングコースでは、通話ルーティング、インタラクション録音、およびチャットボットの開発など、プラットフォームの基本をカバーしています。
質問 # 84
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
- A. SIP Access Control
- B. Outbound
- C. Calling
- D. Availability
正解：A
解説：
SIP Access Control is where you can add the list of IP or CIDR addresses that are allowed or denied access to an External or Phone Trunk in Genesys Cloud CX Telephony Admin menu. SIP Access Control is a feature that allows you to control which IP addresses or CIDR ranges can access your External or Phone Trunks in Genesys Cloud CX. SIP Access Control can help you enhance the security and performance of your trunks by preventing unauthorized or unwanted access from external sources. You can add IP addresses or CIDR ranges to the Allow List or Deny List of your trunks based on your needs and preferences. Reference: https://help.mypurecloud.com/articles/sip-access-control-overview/ https://help.mypurecloud.com/articles/add-an-ip-address-or-cidr-range-to-a-trunk/
質問 # 85
Which of the following statements is NOT true regarding numbering plan?
- A. Numbering plan is also known as a dial plan.
- B. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.
- C. Numbering plan can be added or modified based on the organizational requirements.
- D. It has to be created manually.
正解：D
質問 # 86
Which of the following is NOT a feature of Genesys Cloud CX contact center?
- A. Workforce Management
- B. Automatic Call Distribution
- C. Quality Management
- D. Human Capital Management
正解：D
解説：
Explanation
Human Capital Management is not a feature of Genesys Cloud CX contact center. Human Capital Management is a term that refers to the practices and processes involved in managing human resources in an organization, such as hiring, training, development, compensation, etc. Genesys Cloud CX contact center is a cloud-based solution that provides features and functions for managing customer interactions across multiple channels and devices. Some of the features of Genesys Cloud CX contact center are:
* Workforce Management
* Quality Management
* Automatic Call Distribution
* Skill-based Routing
* Omnichannel Routing
* Analytics and Reporting
* Artificial Intelligence
* Integrations References: https://www.genesys.com/genesys-cloud/features/contact-center
https://www.genesys.com/glossary/human-capital-management
質問 # 87
Genesys Cloud CX Voice is __________.
- A. A help bot that is available within Genesys Cloud CX chat.
- B. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
- C. A third-party service that provides external Phone Trunks.
- D. Another name for Genesys Cloud CX.
正解：B
質問 # 88
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
- A. You must have Admin rights to Genesys Cloud CX.
- B. You must have images of all the users located at the new location.
- C. You must have the basic profile data for all users at the new location.
- D. You must collect general information such as building address, number of floors, location contact information, etc.
- E. You must know the exact coordinates of the new building.
正解：A、D
解説：
Explanation
Collecting general information such as building address, number of floors, location contact information, etc and having Admin rights to Genesys Cloud CX are two prerequisites to perform the task of adding a new location to Genesys Cloud CX. A location is an entity that represents a physical site or building where users or devices are located in Genesys Cloud CX. A location can have various attributes configured to define its behavior and appearance, such as:
* Building address
* Number of floors
* Location contact information
* Emergency number
* Time zone
* Language
* Currency
To add a new location to Genesys Cloud CX, a user needs to have Admin permission assigned to their role.
Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. References: https://help.mypurecloud.com/articles/location-overview/
https://help.mypurecloud.com/articles/add-a-location/
https://help.mypurecloud.com/articles/about-permissions/
https://help.mypurecloud.com/articles/admin-permission/
質問 # 89
Where can call recording be enabled?
- A. Phones
- B. Edges and Edae Group
- C. Trunks
正解：B
解説：
Call recording in Genesys Cloud CX can be enabled at the level of Edges and Edge Groups. Edges are the appliances that provide connectivity to the public switched telephone network (PSTN) and VoIP services, while Edge Groups are collections of these Edges. By enabling call recording at this level, organizations can ensure that inbound and outbound interactions are recorded for quality assurance, compliance, and training purposes. This setup allows for centralized management of recording policies and storage, ensuring consistency across the organization.
質問 # 90
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
- A. False
- B. True
正解：B
解説：
The license used by a user is determined by the permissions enabled in the roles assigned to that user. Genesys Cloud CX offers different types of licenses with different levels of access and functionality. Each license corresponds to a set of permissions that enable or disable certain features within Genesys Cloud CX. When a user is assigned a role, they inherit the permissions associated with that role, which in turn determines their license type. Reference: https://help.mypurecloud.com/articles/about-licenses/ https://help.mypurecloud.com/articles/assign-licenses-to-users/
質問 # 91
Which of the following components can be added to scripts? (Choose four.)
- A. Image
- B. Call Flow
- C. Visual Basic Control
- D. Checkbox
- E. Web Page
- F. Text
正解：A、D、E、F
解説：
Explanation
Text, Checkbox, Web Page, and Image are some of the components that can be added to scripts. These components allow agents to view or enter information during an interaction. Text components display static or dynamic text content. Checkbox components allow agents to select one or more options from a list. Web Page components display a web page within the script. Image components display an image within the script.
References: https://help.mypurecloud.com/articles/add-a-text-component-to-a-script/
https://help.mypurecloud.com/articles/add-a-checkbox-component-to-a-script/
https://help.mypurecloud.com/articles/add-a-web-page-component-to-a-script/
https://help.mypurecloud.com/articles/add-an-image-component-to-a-script/
質問 # 92
Which of the following Edge features provides client and server-side call matching?
- A. Media server
- B. Call broker
- C. SIP proxy
- D. SIP gateway
正解：B
解説：
Explanation
Call broker is the Edge feature that provides client and server-side call matching. Call broker is a service that runs on the Edge device and manages call control and signaling for inbound and outbound calls. Call broker matches incoming calls with outgoing calls based on various criteria, such as caller ID, DNIS, ANI, etc.
References: https://help.mypurecloud.com/articles/edge-device-overview/
https://help.mypurecloud.com/articles/call-broker/
質問 # 93
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
- A. Time that an agent may spend on each media type.
- B. The after call work time for each media type.
- C. Media types that can interrupt current interactions that an agent is handling.
- D. The maximum capacity that an agent may handle simultaneously for each supported media type.
正解：C、D
質問 # 94
Which of the following statements about WebRTC phones is incorrect?
- A. Genesys Cloud CX WebRTC phone runs in the browser.
- B. A WebRTC phone can be used even when disconnected from the Cloud.
- C. It is assigned to a specific user and only that user has permission to use the phone.
- D. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
正解：B
質問 # 95
Which architectural approach is used to develop a single application as a suite of small services?
- A. Single Core Architecture
- B. Genesys Cloud CX Salesforce Architecture
- C. Monolithic Architecture
- D. Microservices Architecture
正解：D
解説：
Explanation
Microservices Architecture is an architectural approach that is used to develop a single application as a suite of small services. Microservices Architecture is a design pattern that breaks down an application into independent components or modules that communicate with each other through well-defined interfaces or APIs.
Microservices Architecture enables faster development, deployment, scaling, testing, and maintenance of applications by allowing each service to run in its own process and be managed by a small team. References:
https://www.genesys.com/glossary/microservices-architecture https://www.genesys.com/en-gb/platform/cloud
質問 # 96
Select all the question types available while creating an Evaluation Form. (Choose three.)
- A. Multiple Response
- B. Yes/No
- C. Range
- D. Multiple Choice
- E. Fill in the blank
正解：B、C、D
解説：
Explanation
Multiple Choice, Yes/No, and Range are three question types available while creating an Evaluation Form in Genesys Cloud CX Quality Management. An Evaluation Form is a template that defines the structure and content of an evaluation. An Evaluation Form consists of various questions that assess different aspects of an agent interaction based on predefined criteria and scoring methods. You can use different types of questions to create an Evaluation Form based on your needs. The other available question types are Comment Box and Scored Comment Box. References: https://help.mypurecloud.com/articles/about-evaluation-forms/
https://help.mypurecloud.com/articles/create-an-evaluation-form/
質問 # 97
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
- A. Creating a number-plan to identify premium-rate numbers.
- B. Configuring trunks to identify premium-rate numbers.
- C. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
- D. Manually training users to prevent calling premium-rate numbers.
正解：A
解説：
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by creating a number-plan to identify premium-rate numbers. A number-plan is a set of rules that define how outbound calls are dialed based on various criteria, such as country code, area code, prefix, etc. You can create a number-plan that blocks outbound calls to U.S. premium-rate numbers by specifying their prefixes (such as 900) in the number-plan rules. Reference: https://help.mypurecloud.com/articles/about-number-plans/ https://help.mypurecloud.com/articles/create-a-number-plan/
質問 # 98
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)
- A. Agent Metrics Export Report
- B. Agent Login-Logout Details Report
- C. Agent Quality Details Report
- D. Agent Metrics Report
正解：A
解説：
The Agent Metrics Export Report and the Agent Metrics Report are two reports that display the number of interactions handled by an agent per day. These reports show various metrics related to agent performance and productivity, such as total interactions, average handle time, average talk time, average after call work time, etc. These reports can be filtered by date range, media type, queue, and agent. Reference: https://help.mypurecloud.com/articles/agent-metrics-export-report/ https://help.mypurecloud.com/articles/agent-metrics-report/
質問 # 99
Which of the following is not a Quality Management feature?
- A. Scheduling
- B. Evaluation Forms
- C. Policies
- D. Interaction Recording
正解：D
質問 # 100
Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?
- A. Disconnect
- B. IVR
- C. Abandon
- D. Flow-outs
正解：D
解説：
Explanation
Flow-outs is the terminology used to describe calls that enter and exit the queue without being handled or terminated in Genesys Cloud CX Performance menu. A flow-out is a call that was offered to a queue or an agent group, but exited the queue or the agent group before reaching an agent or being abandoned by the caller. A flow-out can occur for various reasons, such as:
* The call was transferred to another queue or resource group by a routing strategy
* The call was transferred to voicemail after a timeout by a routing strategy
* The call was handled by an IVR or a bot without reaching an agent
Flow-outs can affect various metrics in Genesys Cloud CX Performance menu , such as :
* Flow-out Count : The number of calls that flowed out of a queue or an agent group during a specified period of time .
* Flow-out Rate : The percentage of calls that flowed out of a queue or an agent group during a specified period of time .
* Service Level : The percentage of calls that were answered within a target time threshold during a specified period of time .
References: https://help.mypurecloud.com/glossary/flow-out/
https://help.mypurecloud.com/articles/why-does-the-offered-metric-not-always-equal-the-answered-plus-abando
質問 # 101
Genesys Cloud CX tracks metric statistics in __________ minute intervals.
- A. 0
- B. 1
- C. 2
- D. 3
正解：B
質問 # 102
Which of the following types of interactions can be configured for Recording Policies?
- A. Call
- B. Chat
- C. Message
- D. Email
- E. All of the above
正解：E
質問 # 103
What is the distinguishing feature between queues and groups?
- A. Both queues and groups have the same ACD capabilities.
- B. Queues can be used in Architect flows, while groups cannot.
- C. Queues can have agents as members, while groups cannot.
- D. Unlike groups, queues allow for more complex scenarios like skill-based routing.
正解：D
解説：
Queues and groups are both used to organize users within Genesys Cloud CX, but they have different purposes and capabilities. Queues are used to route interactions to agents based on various criteria, such as skills, availability, utilization, etc. Queues can also be used in Architect flows to define routing logic and actions for different types of interactions. Groups are used to manage users and their permissions, such as roles, divisions, etc. Groups cannot be used for routing interactions or in Architect flows. Reference: https://help.mypurecloud.com/articles/about-queues/ https://help.mypurecloud.com/articles/about-groups/
質問 # 104
Which of the following statements about WebRTC phones is incorrect?
- A. Genesys Cloud CX WebRTC phone runs in the browser.
- B. A WebRTC phone can be used even when disconnected from the Cloud.
- C. It is assigned to a specific user and only that user has permission to use the phone.
- D. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
正解：B
解説：
Reference:
The statement that a WebRTC phone can be used even when disconnected from the cloud is incorrect. A WebRTC phone is a browser-based phone that runs in a supported web browser and connects to Genesys Cloud CX cloud services via WebRTC protocol. A WebRTC phone does not require any additional hardware or software apart from a supported browser and a headset or microphone/speaker device. However, a WebRTC phone cannot be used when disconnected from the cloud because it relies on an internet connection to communicate with Genesys Cloud CX. Reference: https://help.mypurecloud.com/articles/about-webrtc-phones/ https://help.mypurecloud.com/articles/webrtc-phone-limitations/
質問 # 105
Which options can be configured when setting up a queue? (Choose two.)
- A. Inbound Flows
- B. Utilization
- C. Wrap-up Codes
- D. Alerting Timeout
- E. ACD Skills
正解：B、C
解説：
Wrap-up codes and utilization are two options that can be configured when setting up a queue. A queue is a logical grouping of agents who handle similar types of interactions, such as voice calls, chats, emails, etc. A queue can have various options configured to define its behavior and performance, such as:
Wrap-up codes are labels that agents can assign to interactions after they complete them to indicate the outcome or reason for the interaction.
Utilization is a percentage that indicates how much time an agent spends handling interactions versus being available for new interactions.
Some other options that can be configured when setting up a queue are routing method, service level target, maximum wait time, etc. Reference: https://help.mypurecloud.com/articles/about-queues/ https://help.mypurecloud.com/articles/create-and-configure-queues/ https://help.mypurecloud.com/glossary/wrap-up-code/ https://help.mypurecloud.com/glossary/utilization/
質問 # 106
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2025年最新の有効なGCP-GCXテスト解答Genesys試験PDF：https://jp.fast2test.com/GCP-GCX-premium-file.html
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