合格させるGenesys GCP-GCX試験には保証が付きます。更新されたのは137問があります
最新のGCP-GCX合格保証付き試験問題集の認定サンプル問題
Genesys GCP-GCX試験は、60の複数選択質問で構成されており、90分の時間制限があります。この試験では、コールルーティング、IVR、チャット、電子メール、ソーシャルメディア、レポート、分析など、幅広いトピックをカバーしています。候補者は、試験に合格し、認定を取得するために最低70％を獲得する必要があります。 GCP-GCX認定は、試験に合格した日から2年間有効であり、その後、候補者は認定を更新する必要があります。
質問 # 74
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
- A. True
- B. False
正解：A
解説：
The license used by a user is determined by the permissions enabled in the roles assigned to that user. Genesys Cloud CX offers different types of licenses with different levels of access and functionality. Each license corresponds to a set of permissions that enable or disable certain features within Genesys Cloud CX. When a user is assigned a role, they inherit the permissions associated with that role, which in turn determines their license type. Reference: https://help.mypurecloud.com/articles/about-licenses/ https://help.mypurecloud.com/articles/assign-licenses-to-users/
質問 # 75
Which of the following statements is NOT true regarding numbering plan?
- A. Numbering plan can be added or modified based on the organizational requirements.
- B. Numbering plan is also known as a dial plan.
- C. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.
- D. It has to be created manually.
正解：D
解説：
It has to be created manually is not a true statement regarding numbering plan in Genesys Cloud CX Telephony Admin menu. A numbering plan is a telecommunication scheme that assigns telephone numbers to subscribers and telephony endpoints in Genesys Cloud CX. A numbering plan can also define various aspects of call routing, such as:
How many digits are required to dial a destination number
Which digits are used to identify a country code, area code, or extension Which digits are used to access an outside line or an operator Which digits are used to indicate an emergency number or a special service A numbering plan does not have to be created manually in Genesys Cloud CX Telephony Admin menu . Genesys Cloud CX provides a set of default number plans that work for most users . You can also add and modify number plans with the following procedure . The Number Plan information page provides more details on the Genesys Cloud CX number plan implementation . Reference: https://help.mypurecloud.com/articles/number-plan-information/ https://help.mypurecloud.com/articles/add-number-plan/
質問 # 76
What level of permissions does a user require to view the organization settings?
- A. Supervisor
- B. Agent
- C. Admin
- D. All of the above
正解：C
解説：
Admin is the level of permissions that a user requires to view the organization settings in Genesys Cloud CX. Organization settings are various options that define the behavior and appearance of your organization's account in Genesys Cloud CX. Organization settings include various features and functions, such as:
Organization name
Organization ID
Time zone
Language
Currency
Logo
To view the organization settings in Genesys Cloud CX, a user needs to have Admin permission assigned to their role. Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. Reference: https://help.mypurecloud.com/articles/organization-settings-overview/ https://help.mypurecloud.com/articles/about-permissions/ https://help.mypurecloud.com/articles/admin-permission/
質問 # 77
Number plan determines how many and which digits are necessary for call routing.
- A. True
- B. False
正解：A
質問 # 78
To assign extensions to users, you must first __________.
- A. Assign the extension to the user's phone.
- B. Create a pool of extensions.
- C. Buy the extension number from the carrier.
- D. Add the extension to the dial plan.
正解：A
質問 # 79
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
- A. True
- B. False
正解：A
質問 # 80
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
- A. Rooms
- B. Roles
- C. Workgroups
- D. Groups
正解：B
解説：
Roles are used to define the permissions and access levels for users within Genesys Cloud CX. Roles can be assigned to users individually or through groups. Roles determine what features and functions users can access and what they can do within those features. Reference: https://help.mypurecloud.com/articles/about-roles/ https://help.mypurecloud.com/articles/add-roles-to-a-user/
質問 # 81
Which of following file formats are available to export a report? (Choose three.)
- A. .txt
- B. .xls
- C. .xlsx
- D. .docx
- E. .doc
- F. .pdf
正解：B、E、F
質問 # 82
The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective managerial and operational decisions
- A. Genesys Cloud CX Task Manager
- B. Genesys Cloud CX Hub
- C. Genesys Cloud CX Supervisor
- D. Genesys Cloud CX Social Media Analyzer
正解：C
解説：
The Genesys Cloud CX Supervisor app for iOS is specifically designed to leverage the form factor and capabilities of iOS tablets, providing supervisors, managers, and executives with a powerful tool to make faster and more effective managerial and operational decisions. This app offers a user-friendly interface and real-time data insights, enabling leaders to monitor agent performance, queue statistics, and other critical metrics on the go, thereby enhancing decision-making efficiency and responsiveness to changing operational needs.
質問 # 83
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
- A. False
- B. True
正解：A
解説：
You cannot allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization is a false statement. You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization by using feedback email groups in Genesys Cloud CX Collaborate Content Management. Feedback email groups are groups of email addresses that receive feedback messages from users who view content items in Content Management. Content items are files or links that contain information or resources related to various topics or categories in Content Management. You can create feedback email groups and assign them to content items or categories based on your needs. Reference: https://help.mypurecloud.com/articles/content-management-overview/ https://help.mypurecloud.com/articles/create-a-feedback-email-group/ https://help.mypurecloud.com/articles/assign-a-feedback-email-group-to-a-content-item-or-category/
質問 # 84
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
- A. True
- B. False
正解：A
質問 # 85
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
- A. Creating a number-plan to identify premium-rate numbers.
- B. Configuring trunks to identify premium-rate numbers.
- C. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
- D. Manually training users to prevent calling premium-rate numbers.
正解：A
解説：
Explanation
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by creating a number-plan to identify premium-rate numbers. A number-plan is a set of rules that define how outbound calls are dialed based on various criteria, such as country code, area code, prefix, etc. You can create a number-plan that blocks outbound calls to U.S. premium-rate numbers by specifying their prefixes (such as 900) in the number-plan rules. References: https://help.mypurecloud.com/articles/about-number-plans/
https://help.mypurecloud.com/articles/create-a-number-plan/
質問 # 86
Why are Divisions important in an organization?
- A. Divisions define which users can be assigned to queues.
- B. Divisions allow the organization to control which roles can be assigned to users.
- C. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
- D. Divisions are used to divide interactions equally between 2 or more queues.
正解：C
解説：
Explanation
Divisions are important in an organization because they allow grouping and segregation of objects while keeping them inside the same organization. A division is a logical container that holds various objects in Genesys Cloud CX, such as users, queues, flows, etc. Divisions enable administrators to control access and visibility of these objects based on roles and permissions. For example, administrators can use divisions to separate different business units or teams within an organization and assign different roles and permissions to each division. References: https://help.mypurecloud.com/glossary/division/
https://help.mypurecloud.com/articles/about-divisions/
質問 # 87
Genesys Cloud CX tracks metric statistics in __________ minute intervals.
- A. 0
- B. 1
- C. 2
- D. 3
正解：A
質問 # 88
Which options can be configured when setting up a queue? (Choose two.)
- A. Utilization
- B. Alerting Timeout
- C. Wrap-up Codes
- D. ACD Skills
- E. Inbound Flows
正解：A、C
解説：
Wrap-up codes and utilization are two options that can be configured when setting up a queue. A queue is a logical grouping of agents who handle similar types of interactions, such as voice calls, chats, emails, etc. A queue can have various options configured to define its behavior and performance, such as:
Wrap-up codes are labels that agents can assign to interactions after they complete them to indicate the outcome or reason for the interaction.
Utilization is a percentage that indicates how much time an agent spends handling interactions versus being available for new interactions.
Some other options that can be configured when setting up a queue are routing method, service level target, maximum wait time, etc. Reference: https://help.mypurecloud.com/articles/about-queues/ https://help.mypurecloud.com/articles/create-and-configure-queues/ https://help.mypurecloud.com/glossary/wrap-up-code/ https://help.mypurecloud.com/glossary/utilization/
質問 # 89
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?
- A. Update her manager and her peers in her profile.
- B. Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
- C. Do nothing. Genesys Cloud CX will update everything automatically.
- D. Update her peers. Genesys Cloud CX will then update her manager automatically.
正解：B
解説：
The steps you should take to update Amelia's reporting structure in Genesys Cloud CX are to update her manager in her profile and let Genesys Cloud CX automatically update her place in the hierarchy. You can change a user's manager by editing their profile and selecting a new manager from a list of users. Genesys Cloud CX will then update the user's position in the organizational hierarchy based on their manager. Reference: https://help.mypurecloud.com/articles/change-a-users-manager/ https://help.mypurecloud.com/articles/view-the-organizational-hierarchy/
質問 # 90
Select all the question types available while creating an Evaluation Form. (Choose three.)
- A. Range
- B. Multiple Choice
- C. Fill in the blank
- D. Yes/No
- E. Multiple Response
正解：B、D、E
質問 # 91
Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?
- A. Flow-outs
- B. Disconnect
- C. IVR
- D. Abandon
正解：D
質問 # 92
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
- A. True
- B. False
正解：A
質問 # 93
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
- A. Calling
- B. Outbound
- C. SIP Access Control
- D. Availability
正解：C
質問 # 94
Select the features available in Genesys Cloud CX Architect. (Choose three.)
- A. Play pre-recorded messages
- B. Create skills
- C. Configure queues
- D. Convert text to speech
- E. Receive and route calls
正解：A、D、E
解説：
Explanation
Genesys Cloud CX Architect is a feature that allows administrators to create and manage call flows for inbound and outbound voice interactions. Architect provides various actions and tasks that can be used to define the logic and behavior of call flows. Some of these features are playing pre-recorded messages, converting text to speech, receiving and routing calls, collecting user input, transferring calls, etc. References:
https://help.mypurecloud.com/articles/about-architect/
https://help.mypurecloud.com/articles/architect-overview-of-call-flow-actions-and-tasks/
質問 # 95
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
- A. You must know the exact coordinates of the new building.
- B. You must have images of all the users located at the new location.
- C. You must have the basic profile data for all users at the new location.
- D. You must collect general information such as building address, number of floors, location contact information, etc.
- E. You must have Admin rights to Genesys Cloud CX.
正解：D、E
解説：
Explanation
Collecting general information such as building address, number of floors, location contact information, etc and having Admin rights to Genesys Cloud CX are two prerequisites to perform the task of adding a new location to Genesys Cloud CX. A location is an entity that represents a physical site or building where users or devices are located in Genesys Cloud CX. A location can have various attributes configured to define its behavior and appearance, such as:
* Building address
* Number of floors
* Location contact information
* Emergency number
* Time zone
* Language
* Currency
To add a new location to Genesys Cloud CX, a user needs to have Admin permission assigned to their role.
Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. References: https://help.mypurecloud.com/articles/location-overview/
https://help.mypurecloud.com/articles/add-a-location/
https://help.mypurecloud.com/articles/about-permissions/
https://help.mypurecloud.com/articles/admin-permission/
質問 # 96
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.
- A. False
- B. True
正解：A
質問 # 97
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
- A. True
- B. False
正解：A
解説：
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent. Routing is a process that determines how to handle incoming interactions based on various criteria, such as customer profile, agent skills, queue availability, etc. Routing can direct interactions to different resources, such as IVR menus, chatbots, voicebots, agents, queues, etc. Routing can also optimize the customer experience and the contact center performance by matching each interaction with the best available resource. Reference: https://help.mypurecloud.com/glossary/routing/ https://help.mypurecloud.com/articles/about-routing/
質問 # 98
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GCP-GCX更新された試験問題集で[2024年最新] 練習には有効な試験問題集：https://drive.google.com/open?id=1yQXMruG6x4zMHnOMlEwfL7xaafpQLdZ0