[2023年10月16日] GCP-GCX PDF問題集にはあなたに不可欠なGCP-GCX試験解答を合格に繋ぐ！
GCP-GCXPDF解答で完璧な予見GCP-GCX練習試験問題
Genesys GCP-GCX認定試験は、Genesys Cloud CXプラットフォームを使用して、カスタマーエクスペリエンス管理の分野における専門家のスキルと知識を検証するように設計されています。この認定試験は、Genesys Cloud CXソリューションの展開、構成、および管理に関する専門知識を実証したい個人を対象としています。 GCP-GCX試験は、Genesys Cloud CXに関連する複数のトピックをカバーする連結試験であり、候補者のスキルと知識を包括的にテストします。
質問 # 31
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
- A. Admin > Quality
- B. Admin > Contact Center
- C. Performance > Workspace > Dashboards
- D. Performance > Overview (Evaluations)
正解：D
質問 # 32
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
- A. Creating a number-plan to identify premium-rate numbers.
- B. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
- C. Configuring trunks to identify premium-rate numbers.
- D. Manually training users to prevent calling premium-rate numbers.
正解：C
質問 # 33
Genesys Cloud CX Voice is __________.
- A. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
- B. A help bot that is available within Genesys Cloud CX chat.
- C. Another name for Genesys Cloud CX.
- D. A third-party service that provides external Phone Trunks.
正解：A
質問 # 34
Which of the following Edge feature contains the built-in remote survivability mode?
- A. SIP proxy
- B. Disaster recovery
- C. SIP gateway
- D. Call broker
正解：A
解説：
Explanation
SIP proxy is the Edge feature that contains the built-in remote survivability mode. Remote survivability mode is a feature that allows the Edge to continue to provide core telephony services even when it loses connection with Genesys Cloud CX. The SIP proxy service on the Edge detects the loss of connection and switches to remote survivability mode. In this mode, the Edge can still route calls to and from phones, SIP trunks, and telephony gateways based on the last known configuration from Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/edge-device-overview/
https://help.mypurecloud.com/articles/edge-remote-survivability-faqs/
質問 # 35
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
- A. You must know the exact coordinates of the new building.
- B. You must have Admin rights to Genesys Cloud CX.
- C. You must collect general information such as building address, number of floors, location contact information, etc.
- D. You must have images of all the users located at the new location.
- E. You must have the basic profile data for all users at the new location.
正解：B、C
解説：
Explanation
Collecting general information such as building address, number of floors, location contact information, etc and having Admin rights to Genesys Cloud CX are two prerequisites to perform the task of adding a new location to Genesys Cloud CX. A location is an entity that represents a physical site or building where users or devices are located in Genesys Cloud CX. A location can have various attributes configured to define its behavior and appearance, such as:
* Building address
* Number of floors
* Location contact information
* Emergency number
* Time zone
* Language
* Currency
To add a new location to Genesys Cloud CX, a user needs to have Admin permission assigned to their role.
Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. References: https://help.mypurecloud.com/articles/location-overview/
https://help.mypurecloud.com/articles/add-a-location/
https://help.mypurecloud.com/articles/about-permissions/
https://help.mypurecloud.com/articles/admin-permission/
質問 # 36
Number plan determines how many and which digits are necessary for call routing.
- A. True
- B. False
正解：A
質問 # 37
What type of trunk would you configure to connect to AudioCodes phones?
- A. External trunk
- B. Phone trunk
- C. Network interface trunk
- D. WebRTC phone trunk
正解：B
質問 # 38
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)
- A. Set up a schedule to run a daily report.
- B. Specify time sets as a matching criteria.
- C. Determine how long to retain recordings and whether to archive or delete them.
- D. Automatically assign an evaluation for all calls over 5 minutes.
- E. Update the Do Not Call list with records that have the appropriate wrap-up code.
正解：A、C、E
質問 # 39
Which options can be configured when setting up a queue? (Choose two.)
- A. Wrap-up Codes
- B. ACD Skills
- C. Inbound Flows
- D. Alerting Timeout
- E. Utilization
正解：A、E
解説：
Explanation
Wrap-up codes and utilization are two options that can be configured when setting up a queue. A queue is a logical grouping of agents who handle similar types of interactions, such as voice calls, chats, emails, etc. A queue can have various options configured to define its behavior and performance, such as:
* Wrap-up codes are labels that agents can assign to interactions after they complete them to indicate the outcome or reason for the interaction.
* Utilization is a percentage that indicates how much time an agent spends handling interactions versus being available for new interactions.
Some other options that can be configured when setting up a queue are routing method, service level target, maximum wait time, etc. References: https://help.mypurecloud.com/articles/about-queues/
https://help.mypurecloud.com/articles/create-and-configure-queues/
https://help.mypurecloud.com/glossary/wrap-up-code/ https://help.mypurecloud.com/glossary/utilization/
質問 # 40
Which of the following is NOT a feature of Genesys Cloud CX contact center?
- A. Workforce Management
- B. Human Capital Management
- C. Quality Management
- D. Automatic Call Distribution
正解：B
質問 # 41
You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
- A. Submit a ticket to Genesys Cloud CX support.
- B. Add John to Genesys Cloud CX again so that a new invitation will be generated.
- C. Tell John to be patient and wait for the email to arrive.
- D. Resend the invite.
正解：D
質問 # 42
Which architectural approach is used to develop a single application as a suite of small services?
- A. Monolithic Architecture
- B. Single Core Architecture
- C. Microservices Architecture
- D. Genesys Cloud CX Salesforce Architecture
正解：C
解説：
Explanation
Microservices Architecture is an architectural approach that is used to develop a single application as a suite of small services. Microservices Architecture is a design pattern that breaks down an application into independent components or modules that communicate with each other through well-defined interfaces or APIs.
Microservices Architecture enables faster development, deployment, scaling, testing, and maintenance of applications by allowing each service to run in its own process and be managed by a small team. References:
https://www.genesys.com/glossary/microservices-architecture https://www.genesys.com/en-gb/platform/cloud
質問 # 43
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?
- A. Groups
- B. Workspaces
- C. Queues
- D. People
正解：B
解説：
Explanation
Workspaces is a setting that allows you create a place for each group in your organization to upload, organize, and share documents and files. Workspaces are secure storage areas that can be accessed only by members of the group. You can create workspaces for different purposes, such as projects, teams, departments, etc.
References: https://help.mypurecloud.com/articles/about-workspaces/
https://help.mypurecloud.com/articles/create-a-workspace/
質問 # 44
Select the categories of Prompts in Architect. (Choose two.)
- A. Data
- B. User
- C. System
- D. Menu
正解：B、C
解説：
Explanation
User and System are two categories of prompts in Architect. Prompts are containers that hold audio messages and text-to-speech pairings on a per language basis. User prompts are company-specific prompts created by Architect users. System prompts are Architect-provided, generic prompts to indicate numbers, dates, days of the week, months, and so on. References: https://help.mypurecloud.com/articles/call-prompts/
https://help.mypurecloud.com/articles/user-prompts/
質問 # 45
Alerts that have been read are not included in the alert count, even if they are still active.
- A. False
- B. True
正解：A
解説：
Explanation
Alerts that have been read are still included in the alert count, even if they are still active. Alerts are notifications that inform you of important events or issues that require your attention in Genesys Cloud CX.
Alerts appear as icons with a number indicating the alert count on the top right corner of the Genesys Cloud CX window. You can click on an alert icon to see more details about the alert and take action if needed.
However, clicking on an alert icon does not remove it from the alert count unless you resolve or dismiss the alert. References: https://help.mypurecloud.com/articles/about-alerts/
https://help.mypurecloud.com/articles/view-and-manage-alerts/
質問 # 46
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Genesys GCP-GCX試験は包括的で厳しい認定試験であり、候補者はGenesys Cloud CXプラットフォームについて深い理解を持っている必要があります。候補者は、プラットフォームの管理とトラブルシューティングの実践的な経験を持っている必要があります。この認定試験は、専門家が潜在的な雇用主やクライアントに自分の専門知識を証明するのに優れた方法です。
GCP-GCXリアル試験問題と正確なGenesys Cloud CX Certified Professional - Consolidated ExamPDF解答：https://jp.fast2test.com/GCP-GCX-premium-file.html
リアルGenesys試験の素晴らしい練習問題集でGCP-GCX試験：https://drive.google.com/open?id=121BOiTNwoVApf03O0fMI_ZlYwx2vU_JB