[2025年05月05日] 最新リアルGCP-GCX試験問題集解答
あなたを簡単に合格させるGCP-GCX試験問と正確なGenesys Cloud CX Certified Professional - Consolidated ExamPDF問題
Genesys GCP-GCX 認定試験の出題範囲：
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質問 # 61
Where can you add preconfigured settings to the phones?
- A. Admin > Telephone > Phone Management > Calls
- B. Admin > Telephone > Phone Management > Phones
- C. Admin > Telephone > Phone Management > Base Settings
正解：B
質問 # 62
Which of the following statements are true? (Choose three.)
- A. An Abandon is an interaction that disconnects before an agent handles it.
- B. A queue report only counts interactions handled by an agent.
- C. An agent-based report counts any interactions an agent worked with.
- D. Reports once created cannot be configured.
- E. Each report contains a predefined set of metrics.
正解：A、B、E
解説：
A queue report only counts interactions that spent time in the queue, but an agent-based report counts any interactions an agent worked with, an Abandon is an interaction that disconnects before an agent handles it, and each report contains a predefined set of metrics are three true statements about reports in Genesys Cloud CX Performance menu. A report is a tool that allows you to view various metrics and details related to your contact center performance and activities in Genesys Cloud CX. A report can help you measure and improve various aspects of your contact center, such as:
Agent performance
Queue performance
Interaction quality
Customer satisfaction
Workforce management
Some true statements about reports are:
A queue report only counts interactions that spent time in the queue, but an agent-based report counts any interactions an agent worked with. This means that the totals in a queue report and an agent-based report may not match exactly, even if they include the same agents or queues. This is because a queue is a stand-alone entity from the perspective of Genesys Cloud CX reports, and queue metrics and agent metrics can differ for various reasons, such as:
An interaction spends time in multiple queues
An interaction abandons before an agent handles it
An agent is a member of more than one queue
An Abandon is an interaction that disconnects before an agent handles it. This means that the interaction was offered to a queue or an agent, but the customer or caller disconnected before reaching an agent. An Abandon can affect various metrics, such as:
Abandon Count
Abandon Rate
Service Level
Average Speed of Answer
Each report contains a predefined set of metrics. This means that each report has a specific purpose and scope, and shows only the relevant metrics for that purpose and scope. You cannot add or remove metrics from a report, but you can set various parameters for reports, such as:
Which users or queues to include
Which media types to include
What date range to report on
When to run the report
Some false statements about reports are:
Offered always equals Answered plus Abandoned plus Transfer. This is not always true, because some interactions may not be counted as Answered, Abandoned, or Transfer for various reasons, such as:
The interaction was transferred to voicemail after a timeout
The interaction was transferred to another queue or resource group
The interaction was handled by an IVR or a bot
Reports once created cannot be configured. This is not true, because you can configure reports by editing or deleting them in Genesys Cloud CX Performance menu . You can also configure reports by changing various options , such as :
Report name
Report format
Report frequency
Report recipients
質問 # 63
Unused reports need to be disabled manually to prevent unnecessary load on the system.
- A. False
- B. True
正解：A
解説：
Unused reports do not need to be disabled manually to prevent unnecessary load on the system. Genesys Cloud CX automatically disables reports that have not been run for more than 90 days. This feature helps optimize system performance and reduce resource consumption. You can re-enable disabled reports at any time from the Reports page in Genesys Cloud CX Admin. Reference: https://help.mypurecloud.com/articles/about-reports/ https://help.mypurecloud.com/articles/disable-and-enable-reports/
質問 # 64
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
- A. The user may have deleted the icon.
- B. The user is not assigned the appropriate role.
- C. The user's phone is unplugged.
- D. The phone number is being used by a different user.
正解：B
解説：
The most likely reason for a user not seeing the phone call icon on the left pane is that the user is not assigned the appropriate role. A role is a collection of permissions that define what a user can do or see in Genesys Cloud CX. A permission is a granular setting that controls access to a specific feature or function. To make or receive calls in Genesys Cloud CX, a user needs to have certain permissions assigned to their role, such as Telephony > Plugin > All and Telephony > Call > Control > All. If a user does not have these permissions, they will not see the phone call icon on the left pane and will not be able to use telephony features. Reference: https://help.mypurecloud.com/articles/about-roles-and-permissions/ https://help.mypurecloud.com/articles/assign-roles-to-a-user/ https://help.mypurecloud.com/articles/make-a-phone-call/
質問 # 65
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)
- A. Windows 10 Mobile
- B. Android
- C. iOS
- D. Harmony OS
正解：B、C
解説：
iOS and Android are two operating systems that are supported by Genesys Cloud CX mobile applications. Genesys Cloud CX mobile applications are apps that allow users to access various features and functions of Genesys Cloud CX on their mobile devices, such as smartphones or tablets. Genesys Cloud CX mobile applications are available for iOS and Android devices and can be downloaded from the App Store or Google Play Store respectively. Genesys Cloud CX mobile applications enable users to communicate and collaborate with other users, manage their status and availability, view their performance metrics and notifications, and more. Reference: https://help.mypurecloud.com/articles/about-genesys-cloud-mobile-apps/ https://help.mypurecloud.com/articles/install-the-genesys-cloud-mobile-app/
質問 # 66
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?
- A. Workspaces
- B. Activity
- C. Documents
- D. Directory
正解：B
質問 # 67
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?
- A. After Call Work
- B. Average Talk Time
- C. Average Handle Time
- D. Average Speed of Answer
正解：D
質問 # 68
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
- A. Sales Script Template
- B. Default Inbound Script
- C. Default Outbound Script
- D. Default Callback Script
- E. Collection Script Template
- F. Blank Script
正解：B、C、D、F
解説：
Blank Script, Default Callback Script, Default Inbound Script, and Default Outbound Script are four default template options when creating a new script if you have not created any additional templates. A template is a reusable script layout that defines the structure and content of a script. You can use templates to create scripts faster and more consistently. Genesys Cloud CX provides four default templates for different types of scripts:
Blank Script is an empty template that allows you to create a script from scratch.
Default Callback Script is a template for scripts that handle callback interactions.
Default Inbound Script is a template for scripts that handle inbound interactions.
Default Outbound Script is a template for scripts that handle outbound interactions.
You can also create your own custom templates for scripts based on your needs. Reference: https://help.mypurecloud.com/articles/create-a-script-template/ https://help.mypurecloud.com/articles/create-a-script-from-a-template/
質問 # 69
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
- A. It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
- B. It manages the Genesys Cloud CX platform services.
- C. It provides for the integration of Active Directory, SharePoint, and other third-party data.
- D. It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
- E. It provides core telephony services.
正解：A、D、E
解説：
The following statements are true regarding the Genesys Cloud CX Edge appliance:
It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
It provides core telephony services such as call control, call recording, call quality monitoring, etc.
It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
The following statements are false regarding the Genesys Cloud CX Edge appliance:
It provides for the integration of Active Directory, SharePoint, and other third-party data.
It manages the Genesys Cloud CX platform services.
The Genesys Cloud CX Edge appliance is a device that connects your on-premises telephony infrastructure with Genesys Cloud CX cloud services. It acts as an intermediary between your local network and Genesys Cloud CX data centers. Reference: https://help.mypurecloud.com/articles/about-edge-devices/ https://help.mypurecloud.com/articles/edge-device-overview/
質問 # 70
Which of the following statements is NOT true regarding numbering plan?
- A. Numbering plan can be added or modified based on the organizational requirements.
- B. It has to be created manually.
- C. Numbering plan is also known as a dial plan.
- D. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.
正解：B
解説：
Explanation
It has to be created manually is not a true statement regarding numbering plan in Genesys Cloud CX Telephony Admin menu. A numbering plan is a telecommunication scheme that assigns telephone numbers to subscribers and telephony endpoints in Genesys Cloud CX. A numbering plan can also define various aspects of call routing, such as:
* How many digits are required to dial a destination number
* Which digits are used to identify a country code, area code, or extension
* Which digits are used to access an outside line or an operator
* Which digits are used to indicate an emergency number or a special service A numbering plan does not have to be created manually in Genesys Cloud CX Telephony Admin menu .
Genesys Cloud CX provides a set of default number plans that work for most users . You can also add and modify number plans with the following procedure . The Number Plan information page provides more details on the Genesys Cloud CX number plan implementation . References:
https://help.mypurecloud.com/articles/number-plan-information/
https://help.mypurecloud.com/articles/add-number-plan/
質問 # 71
What is the maximum limit for creating performance dashboards for private users?
- A. 0
- B. 1
- C. 2
- D. 3
正解：C
質問 # 72
Select the categories of Prompts in Architect. (Choose two.)
- A. System
- B. Menu
- C. Data
- D. User
正解：A、D
質問 # 73
You can add more than one outbound route to the contact center.
- A. False
- B. True
正解：B
質問 # 74
Genesys Cloud CX Voice is __________.
- A. A help bot that is available within Genesys Cloud CX chat.
- B. Another name for Genesys Cloud CX.
- C. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
- D. A third-party service that provides external Phone Trunks.
正解：C
解説：
Explanation
Genesys Cloud CX Voice is an internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX. Genesys Cloud CX Voice provides a fully managed phone system that connects your phone devices with Genesys Cloud CX cloud services. With Genesys Cloud CX Voice, you do not need to configure or maintain any external trunks or telephony infrastructure. References:
https://help.mypurecloud.com/articles/about-genesys-cloud-voice/
https://help.mypurecloud.com/articles/activate-genesys-cloud-voice/
質問 # 75
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
- A. False
- B. True
正解：B
解説：
Reference:
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected. Phone redundancy is a feature that allows phones to register with multiple Edges for backup purposes. Call survivability is a feature that allows phones to maintain active calls even when they lose connection with their primary Edge. These features ensure that calls are not dropped or interrupted due to network failures or maintenance activities. Reference: https://help.mypurecloud.com/articles/about-phone-redundancy/ https://help.mypurecloud.com/articles/about-call-survivability/
質問 # 76
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?
- A. In the Genesys Cloud CX Resource Center.
- B. On the PSTN carrier's web site.
- C. By asking your carrier what you would need.
- D. Get a default trunk line installed.
正解：A
質問 # 77
Which Genesys Cloud CX feature helps reduce wait time for each call?
- A. Workforce Management
- B. Automatic Call Distribution
- C. Skill-based Routing
- D. IVR
正解：D
解説：
IVR (Interactive Voice Response) is a feature that helps reduce wait time for each call. IVR is a system that allows callers to interact with an automated menu using voice commands or touch-tone keypad inputs. IVR can provide callers with information, options, or self-service functions without requiring an agent's assistance. This way, IVR can reduce the number of calls that need to be transferred to agents and shorten the wait time for callers who need agent support. Reference: https://help.mypurecloud.com/glossary/interactive-voice-response-ivr/ https://help.mypurecloud.com/articles/about-architect/
質問 # 78
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?
- A. Agents Interactions Detail
- B. Agents Wrap-Up Interval Detail
- C. Agents Evaluation Detail
- D. Agents Schedule Detail
正解：A
質問 # 79
What level of permissions does a user require to view the organization settings?
- A. Supervisor
- B. Admin
- C. All of the above
- D. Agent
正解：C
質問 # 80
In which of these views would you see the amount of time an agent spent in each status?
- A. Agent Queue
- B. Agent Status
- C. Agent Performance
- D. Agent Interaction
正解：B
解説：
The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.
質問 # 81
Which of the following best defines the performance view for Queues?
- A. Used to monitor real-time contact center metrics.
- B. Used to view historical data only.
- C. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- D. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
正解：D
質問 # 82
Which of the following statements are true? (Choose three.)
- A. A queue report only counts interactions handled by an agent.
- B. An agent-based report counts any interactions an agent worked with.
- C. An Abandon is an interaction that disconnects before an agent handles it.
- D. Reports once created cannot be configured.
- E. Each report contains a predefined set of metrics.
正解：B、C、E
質問 # 83
Which role is automatically assigned to a new user?
- A. admin
- B. User
- C. employee
- D. Communicate - User
正解：D
解説：
The role that is automatically assigned to a new user is Communicate - User. This role grants basic permissions for using Genesys Cloud CX features such as chat, email, phone calls, etc. This role also determines the license type for the new user, which is Communicate - User license by default. Reference: https://help.mypurecloud.com/articles/add-a-user/ https://help.mypurecloud.com/articles/communicate-user-role/
質問 # 84
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Genesys GCP-GCX（Genesys Cloud CX Certified Professional-Consolidated）認定試験は、顧客エクスペリエンス管理分野の専門家の知識と専門知識をテストする包括的な認定試験です。この認定試験は、顧客エクスペリエンスソリューションの主要なプロバイダーであるGenesysが提供しています。GCP-GCX試験は、顧客エンゲージメント、コンタクトセンターのオペレーション、アナリティクス、および自動化など、幅広いトピックをカバーしています。Genesys Cloud CXを使用して顧客エクスペリエンスソリューションを設計、実装、および管理するために必要なスキルと知識を評価するように設計されています。
Genesys GCP-GCX認定試験は、Genesys Cloud CX環境でのプロフェッショナルの能力を認定するために設計されています。この認定試験は、コールルーティング、レポート、分析、および統合などの様々な分野で個人の知識とスキルをテストします。この試験は、Genesys Cloud CXの専門知識を示し、キャリアの見通しを向上させたいプロフェッショナルにとって必須のツールです。
GCP-GCX認証試験問題集の解答を提供しています：https://drive.google.com/open?id=121BOiTNwoVApf03O0fMI_ZlYwx2vU_JB
更新されたGCP-GCX試験練習テスト問題：https://jp.fast2test.com/GCP-GCX-premium-file.html