[2026年02月]更新のSales-Cloud-Consultant認定実際の問題を提供します
更新されたのはSales-Cloud-Consultant問題集PDFでSales-Cloud-Consultantリアル有効なブレーン問題集には192問があります！
質問 # 88
Universal Containers (UC) wants to make It eas.er for sales reps to log their customer interactions, _ and events, directly from their email and calendar applications. UC wants to report on these activates Salesforce.
What are two capabilities of Outlook and Gmail Integration tools?
Choose 2 answers
- A. Report on contact data as it exists In Outlook or Gmail.
- B. Associate emails with records in Salesforce from Outlook or Gmail.
- C. Sync recurring events created in the Salesforcemobile app with Microsoft or Google Calendar.
- D. Syncnon-recurring events between Microsoft or Google Calendar and Salesforce.
正解：C
質問 # 89
CORRECT TEXT
Anorganizationwants to keep separate systems as 'system of record'. How would you ensure data integrity in this scenario?
正解：
解説：
Use
integration to access data from various systems or keep it 'correct' based on updates driven through Salesforce.com
質問 # 90
Which describes a usability and/or adoption challenge? (Select all that apply)
- A. Mario is not sure that Salesforce can do everything he needs it to do
- B. Iris isworried that once her admin makes a change, her accounts will be
- C. Bob questions the quality of data in Salesforce
- D. Julie is concerned that other reps will steal her leads
- E. Mary can't figure out how to update her contact list
- F. Kevin wants meetings with his manager to be more strategic and lesstaskoriented
正解：A、B、C、E
質問 # 91
The Cloud Kicks Sales Support team manually enters leads into Salesforce throughout the week. It was discovered that many of the leads already exist as Contacts in the system based on matching email address. This has resulted in high volume of unconverted leads. Which solution should be used to identify and block future duplicates from being created?
- A. Create a process builder and flow that emails the user of a potential duplicate Contact when a Lead is created.
- B. Use Dataloader to import the leads each week instead of entering leads individually.
- C. Activate the Standard Lead Duplicate Rule that matches on both Lead and Contact.
- D. Build a report that groups leads by email address to identify and merge duplicates
正解：C
質問 # 92
Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead.
Management wants better visibility into Chat's influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?
- A. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.
- B. Create a lead report that identifies the number of new leads with the lead source "Chat".
- C. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.
- D. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.
正解：D
質問 # 93
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers
- A. Schedule adherence
- B. Agent utilization
- C. Quality monitoring score
- D. Number of calls offered
正解：A、B
質問 # 94
Cloud Kicks (CK) sells online subscriptions for its leading Shoe of the Month club.
Customers can make a single payment or pay weekly, monthly, or quarterly. CK wants to use Opportunities to track and report on these subscription deals.
What should a consultant recommend to meet this requirement?
正解：
解説：
Enable schedules on the Product object.
質問 # 95
Northern Trail Outfitters launched Salesforce for its EMEA subsidiary 3 months ago and wants to gain insight into usage.
Which option should a consultant recommend to meet this requirement?
- A. Install the Salesforce Adoption Dashboard from AppExchange.
- B. Analyze the Setup Audit Trail to determine the number of logins per day.
- C. Create and subscribe to a custom report of active users by role.
正解：A
解説：
The Salesforce Adoption Dashboard available on the AppExchange provides a comprehensive set of reports and dashboards designed to help organizations monitor and increase Salesforce adoption. It includes metrics on user logins, feature usage, and data quality, making it an effective tool for gaining insights into how users are engaging with Salesforce. This solution is specifically recommended for tracking usage and adoption metrics, making it a better fit than the other options.
References:
* Salesforce Adoption Dashboards on AppExchange
* Measuring User Adoption
質問 # 96
A consultant has successfully deployed Sales Cloud at Cloud Kicks.
What is the final step in completing an engagement?
- A. Deploy solution
- B. Measure adoption
- C. Hand over documentation
- D. Perform testing
正解：B
質問 # 97
The finance department of UC is noticing a decline in profitability, which they attribute to an excessive
number of Discounts on opportunities. What can the finance department do to monitor and control opportunity
discounting? Choose 2 answers
- A. Ensure that sales management approves discount requests for each opportunity.
- B. Limit the number of discounted products that can be added to an opportunity.
- C. Create a custom roll-up field to calculate the average product discount for each customer.
- D. Run a report on opportunities showing list price and discounted price.
正解：A、D
質問 # 98
Cloud Kicks wants to know how many closed won Opportunities a Campaign has generated over the last 30 days. Which two steps should the consultant take to meet this requirement using standard functionality?
Choose 2 answers
- A. Define rules for Campaigns to add Opportunities and then lock after 30 days.
- B. Add child Campaigns of the primary Campaign source automatically.
- C. Ask the admin to enable Customizable Campaign Influence.
- D. Add criteria to the auto-association settings to limit the matches to the past 30 days.
正解：C、D
質問 # 99
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answers
- A. Reduced first contact resolution
- B. A knowledge article life cycle that is implemented correctly the first time and does not need to change
- C. Reduced issue resolution time
- D. A knowledge article life cycle that evolves based on usage and demand
正解：A、C
質問 # 100
Will Sidebar Search or Advanced Search find information in Chatter feeds?
正解：
解説：
No. Only Global Search will find information in feeds.
質問 # 101
The Consultant at Cloud Kicks has successfully implemented the Einstein lead Scoring feature and now wants to measure the effectiveness and track lead conversation rates. Which three standard dashboards are available? Choose 3 answers
- A. Lead Scores by Created Date
- B. Conversion Rate by Lead Score
- C. Lead score Distribution
- D. Conversion Rate by Lead Source
- E. Average Lead Score by Lead Source
正解：C
質問 # 102
Cloud Kicks wants its sales operations team to place orders United States customers in Sales Cloud. The sales ops team needs calculate sales tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time.
What should the consultant recommend to meet the requirement?
- A. An app from AppExchange
- B. screen flow for orders
- C. formula field on the Order object
正解：A
解説：
For calculating complex sales tax that varies based on tax law, an app from the Salesforce AppExchange is the most effective solution. Here's why:
* Complexity of Tax Calculation: Sales tax calculations can be intricate, especially in the United States, where tax rates and regulations differ by state, county, and sometimes city. Using an AppExchange app designed for tax calculations ensures compliance with these frequently changing laws without manual updates.
* Real-Time Updates: Many AppExchange apps are specifically built to handle tax calculations and stay up-to-date with changes in tax regulations. These apps often have partnerships with tax authorities or access to updated databases, ensuring that Cloud Kicks' sales operations team remains compliant.
* Automation and Integration: Tax calculation apps from the AppExchange integrate seamlessly with Salesforce Orders, automating the process, reducing errors, and improving efficiency compared to manual calculations or formula fields, which would not account for complex or changing tax rules.
* References: Salesforce's AppExchange offers a variety of tax calculation apps like Avalara and TaxJar, which are commonly used for sales tax management. These apps are featured as solutions in Salesforce documentation for handling tax calculations.
In summary, an AppExchange app (Option A) is recommended for automating complex sales tax calculations within Sales Cloud, ensuring accuracy and compliance with evolving tax laws.
質問 # 103
Why would you use a Funnel chart?
正解：
解説：
To show multiple groupings in an ordered set and to help identify bottlenecks.
質問 # 104
Sales managers at Cloud Kicks need to visualize all open opportunities within a 10-mile radius based on the location of the related account.
Which solution should a consultant recommend?
- A. Create a dashboard that uses a report grouping opportunities by account location.
- B. Enable Location Services and add the Account Address field to the Opportunity page layout.
- C. Leverage Salesforce Maps to show open opportunities on a Data Layer.
正解：C
解説：
Salesforce Maps is a powerful tool that allows users to visualize data geographically, which is particularly useful for field sales teams. By leveraging Salesforce Maps, Cloud Kicks can utilize the Data Layer feature to display all open opportunities within a specified radius based on the account's location.
The Data Layer functionality in Salesforce Maps enables users to plot data points, such as account addresses, and apply filters to show specific records (in this case, open opportunities). This approach provides a visual and interactive map view of opportunities within a set radius, which is ideal for sales managers who need to manage and plan field operations efficiently.
In this scenario, using Salesforce Maps offers a more comprehensive and visually engaging solution compared to other options, as it supports real-time location-based insights that are crucial for decision-making in territory management. For more information on Salesforce Maps and Data Layers, you can refer to the Salesforce documentation here: Salesforce Maps Overview.
質問 # 105
Cloud Kicks recently purchased Salesforce, and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to forecasted amounts during the pipeline meetings is time consuming, and it is difficult to review all of the committed opportunities within the meeting time.
What should the consultant recommend to help make meetings more efficient while making real-time forecast updates?
- A. Use in-line editing to update the forecast amount for records.
- B. Modify multiple opportunities at one time in the Forecast page.
- C. Tell reps to use the list view to move opportunities between stages.
正解：A
解説：
The Forecasts page in Salesforce allows sales managers and reps to view and manage forecast data in real- time. By using the "Forecasts" page, managers can efficiently modify multiple opportunities at once without needing to navigate between individual records. This capability is particularly useful during pipeline meetings as it enables real-time updates to forecasted amounts, streamlining the process and making meetings more efficient.
Salesforce's Forecasts functionality includes the ability to quickly adjust forecast amounts, manage opportunity splits, and commit forecast figures, all within the same interface. This is ideal for pipeline meetings where sales managers need to make quick adjustments based on real-time discussions.
While in-line editing can be helpful, it's limited to updating individual records rather than making bulk changes. Using list views for moving opportunities between stages might help reps manage their pipeline, but it doesn't offer the direct forecasting adjustments required to streamline forecast meetings.
Salesforce Documentation References:
Collaborative Forecasts Overview
Forecasts Page Features
質問 # 106
Cloud Kicks want to track the return on investment (ROI) of its marketing campaigns for trade shows and customer webinars.
What should the consultant recommend?
- A. Use the Primary Campaign Source field on the Opportunity object.
- B. Enable Campaign Influence and add It to the Opportunity page layout.
- C. Create a custom field on the Opportunity object to capture Campaign details.
正解：A
解説：
Campaign Influence allows tracking multiple marketing campaigns that have impacted an opportunity, making it an ideal solution for measuring the ROI of marketing efforts such as trade shows and webinars. By enabling Campaign Influence, Cloud Kicks can associate opportunities with one or more campaigns, thus measuring the influence and ROI of each campaign.
* Tracking Campaign ROI: Campaign Influence enables users to see how campaigns contribute to closed deals. It allows for custom attribution models, giving flexibility in how influence is measured.
* Visibility on Opportunity Records: By adding Campaign Influence to the Opportunity page layout, sales reps can easily view which campaigns influenced an opportunity, which supports ROI analysis.
Option A (Primary Campaign Source) limits tracking to a single campaign, and Option C (creating a custom field) would not provide the multi-campaign tracking flexibility available with Campaign Influence. For more on setting up and using Campaign Influence, refer to Salesforce Campaign Influence documentation.
質問 # 107
Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has dosed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a few of them.
Which two actions can forecast managers perform?
Choose 2 answers
- A. Share the forecast with any Salesforce user.
- B. Add territory forecast to the hierarchy.
- C. View the territory forecasts as a single-page summary.
- D. Add a Forecasts tab to the Sales app.
正解：A、C
質問 # 108
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