2023年06月28日合格確定ガイド準備Field-Service-Lightning-Consultant試験知能問題集
無料最新Field Service Lightning program Field-Service-Lightning-Consultantリアル試験問題と回答2023年更新
質問 # 77
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Work type can be configured to include required products on the work order and work order line item
- B. Required product must be added to both work order and all work order line items
- C. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
- D. Quantity and and unit of measure are required when adding a required product
正解：A、C
質問 # 78
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)
- A. Publish pre-release documentation on the Customer Community.
- B. Increase training to Field Service Technicians.
- C. Increase training to Sales Representatives.
- D. Publish training documentation in a closed Chatter group.
正解：A、B
質問 # 79
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?
- A. Use Orders and Order Products.
- B. Use Assets and define a hierarchy.
- C. Use Work Orders and define a hierarchy.
- D. Use Products and Product Families.
正解：A
質問 # 80
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Create Multiple Work Orders Line Items per service.
- B. Assign the appropriate Skills to Resources.
- C. Use Work Types with required Skills.
- D. Select the relevant Work Types for each Resource.
正解：B、C
質問 # 81
northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
Choose 2 answers
- A. arrival window end
- B. scheduled end
- C. scheduled start
- D. arrival window starts
正解：C、D
質問 # 82
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create one Service Resource and assign the relevant Permission Set Licenses.
- B. Create two Service Resources and assign them to the employee.
- C. Create two Skills records and assign them to the Service Resource record.
- D. Create one Service Resource and assign the Technician and Dispatcher role.
正解：A
質問 # 83
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
- A. Increase training to Field Service Technicians
- B. Publish pre-release documentation on the Customer Community.
- C. Publish training documentation in a closed chatter group.
- D. Increase training to Sales Representatives.
正解：A、B
質問 # 84
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Work Order Record Types
- B. Work Types
- C. Entitlement Templates
- D. Entitlements
正解：B
質問 # 85
Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)
- A. Create Multiple Work Orders Line Items per service.
- B. Use Work Types with Required Skills.
- C. Assign the appropriate Skills to Resources.
- D. Select the relevant Work Types for each Resource.
正解：B、C
質問 # 86
universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.
How should a consultant implement the requirement?
- A. Set the contractor manager as a capacity-based service resource.
- B. Create the individual technicians as service crew members.
- C. Set the individual technicians as capacity-based service resources.
- D. Create the contractor manager as a crew service resource.
正解：A
質問 # 87
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
- A. The appointment status is going from Scheduled to Completed.
- B. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
- C. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
- D. The default drip feed setting is overriding the drip feed rate on a service territory.
正解：B
質問 # 88
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
- A. Work Types, Skill Routing, Skill Requirements, Operating Hours
- B. Case process, Work Types, Entitlements, and Milestones
- C. Skill Requirements, Work Types, Case Process, Milestones
- D. Work Types, Skill Requirements, Entitlements, and Milestones
正解：A
質問 # 89
Which two configurations can companies add to brand the Field Service mobile app?
- A. Company logo
- B. Company style sheets
- C. Company Colors
- D. Company address
正解：C
質問 # 90
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?
- A. Ensure the work order entitlement is related to the same process as the case entitlement.
- B. Make sure the case entitlement record is being shared with the service resource.
- C. Create a separate entitlement process associated to the work order object.
- D. Add work order milestones after the case milestones to the entitlement process.
正解：C
質問 # 91
which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers
- A. Appointment List
- B. Gantz
- C. Color Palettes
- D. Gantt Map
正解：A、B
質問 # 92
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?
- A. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- B. Create a Work Type to automatically create relevant line items for each Asset.
- C. Create a Work Order and Work Order Line Item for each Asset being serviced.
- D. Create a Work Type and Work Order for each Asset being serviced.
正解：C
質問 # 93
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