最新の2021年12月試験Field-Service-Lightning-Consultant問題集で合格させる認証試験合格させます
最新でリアルなSalesforce Field-Service-Lightning-Consultant試験問題集解答があります
質問 50
universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?
- A. Create a hierarchical relationship between the parent product container and the child part product
- B. Add the container as an asset on account and make the part internal assets
- C. Add the container as product on the account and part to the child product related list
- D. Create an asset hierarchy on account with container as root asset and part as the child assets
正解: D
質問 51
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Integrate IoT data from their install base to detect asset issues.
- B. Establish a Preventative Maintenance program for their install base.
- C. Launch a feedback survey to their install base and follow up on results.
- D. Review existing contracts for obsolete provisions and requirements.
正解: B,D
質問 52
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "cannot complete" as a pinned status for scheduling and optimization services.
- B. Define "cannot complete" as a pinned status for auto-dispatch services.
- C. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
- D. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
正解: A,D
質問 53
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?
- A. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
- B. Set up Service Locations, Set up Location Skills, Define Work Types
- C. Define Work Types, Define Work Order Status, Set up Resource Skills
- D. Define Skills, Set up Skill Requirements, and Set up Resources Skills
正解: D
質問 54
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
- A. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
- B. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
- C. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
- D. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
正解: B
質問 55
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
- A. Create a custom report.
- B. Create a Process Builder to generate a report.
- C. Use the standard Work Order email template.
- D. Use the standard Service Report
正解: D
質問 56
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
- A. Color code using Gantt palettes.
- B. Create a Gantt action to highlight.
- C. Add the relevant field to the field set.
- D. Use map report layers.
正解: A
質問 57
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.
- A. Add new Status to the Service Appointment.
- B. Add new Status to the Work Order
- C. Add the allowed Status Transitions in Field Service Settings.
- D. Add the Status Transitions to the Technicians' Profile.
正解: A,D
質問 58
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment field "In Jeopardy."
- B. Reschedule the Service Appointment for later.
- C. Update the Service Appointment Status field.
- D. Update the Service Appointment Chatter feed.
正解: D
質問 59
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher?
Choose 3 answers
- A. Service Appointments
- B. Service Appointment Dependencies
- C. Google Traffic Data
- D. Resource's Home Base
- E. Resource's Travel Speed
正解: A,C,D
質問 60
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- B. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- C. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
- D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment
正解: A
解説:
to assign the work
質問 61
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Capture signature, sync device, update record, deliver Service Report.
- B. Deliver Service Report, capture signature, update records, sync device.
- C. Deliver Service Report, update record, sync device, capture signature.
- D. Capture signature, update record, sync device, deliver Service Report.
正解: D
質問 62
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Enable Drip-feed to dispatch the next appointments.
- B. Shuffle daily work manually via the Gantt.
- C. Leverage Resource Schedule Optimization.
- D. Configure the Auto Dispatch scheduled job.
正解: B
質問 63
Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?
- A. Create one service appointments and schedule two resources
- B. Create two service appointments and assign two different resources
- C. Create one service appointments and add two required resources
- D. Create two service appointments and set the early start to the start time of the first service appointments
正解: B
質問 64
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
- A. Customer first scheduling
- B. Emergency scheduling
- C. Resource Schedule optimization
- D. Global optimization
正解: B
質問 65
time sheet entries can be associated to which two objects? Choose 2 answer
- A. Work order line item
- B. assigned resources
- C. Service resource
- D. Work order
正解: A,D
質問 66
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'
- A. A service resource can only be a member of a single Crew.
- B. The Preferred Resource service objective is ignored for active Crew Members.
- C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- D. Capacity-based scheduling is supported for Service Crews.
正解: A
質問 67
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
- B. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
- C. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
- D. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
正解: C,D
質問 68
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- A. Create a custom text field to capture the customer's signature on Salesforce mobile app.
- B. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
- C. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
- D. Create an Approval Process from the Service Appointment for the customer's Authorization.
正解: B
質問 69
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.
- A. Open a Case and a renewal Opportunity for the Sales team.
- B. Open a Case and inform Customer of weekend service pricing.
- C. Open a Case and send email with new Service Offerings.
- D. Open a Case and create a Work Order for the Dispatch Team.
正解: B,C
質問 70
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