[2023年更新]早速ゲットしてトップランクのSalesforce Field-Service-Lightning-Consultant試験問題集
パスする秘訣はField-Service-Lightning-Consultantをゲットして認証された試験エンジンPDF
Salesforce Field-Service-Lightning-Consultant試験は、Salesforce Field Service Lightning Solutionの実装と管理に関する専門知識を紹介したい個人向けに設計されています。この認定は、フィールドサービス業界で働いており、リソースを効率的に管理および最適化し、顧客満足度を向上させ、全体的な生産性を向上させる能力を実証したい専門家に特に関連しています。
質問 # 16
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
- A. One Service Territory with four Polygons
- B. Three Service Territories with fewer than 50 resources
- C. Five Service Territories with fewer than 500 Service Appointments per day
- D. Two Service Territories that split the Service Resources evenly
正解：B
質問 # 17
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?
- A. Assign Permission Sets that allow Status Transitions.
- B. Allow Status Transitions based on Role.
- C. Limit Status Transitions based on Profile.
- D. Configure Status Transitions based on Resource Type.
正解：C
質問 # 18
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)
- A. Assign Skills and Skill Levels to Resources.
- B. Implement Assignment Rules and Work Orders.
- C. Implement Work Types and Skill Assignments.
- D. Assign Skills and Skill Levels to Users.
正解：A、C
質問 # 19
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?
- A. Log a follow-up task on the Work Order.
- B. Create a custom filed on the Work Order.
- C. Call the Sales Team with the Opportunity.
- D. Create a Quick Action to create the Opportunity.
正解：D
質問 # 20
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Work Order records cannot be updated on a mobile device
- B. Salesforce mobile app
- C. Salesforce Touch
- D. Field service mobile app
正解：B
質問 # 21
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add Products to the Work Order Products Related List on the Work Type object.
- B. Add Products to the Products Required Related List on the Asset object.
- C. Add Products to the Work Order Products Related List on the Asset object.
- D. Add Products to the Products Required Related List on the Work Type object.
正解：D
質問 # 22
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Customer Communities
- B. Customer Communities Plus
- C. Chatter Files Connect
- D. Chatter Customer Groups
- E. Partner Communities
正解：A、B、E
質問 # 23
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?
- A. Utilize the standard Salesforce Price Book.
- B. Utilize Standard Global Service Price Book Entries.
- C. Utilize country-specific Price Book Entries.
- D. Utilize multiple country-specific Price Books.
正解：A
質問 # 24
Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?
- A. Company style sheets
- B. Company logo
- C. Company address
- D. Company colors
正解：D
質問 # 25
a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.
How can the dispatcher update the service crew to meet those requirements?
- A. Create a new service appointment with a different crew.
- B. Edit the service appointment and add a new service resource.
- C. Update the service crew on the service appointment's work type.
- D. Use the crew management tool to add service resources to the crew.
正解：D
質問 # 26
Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning data model?
- A. Create work order line item, each with its own child service appointment
- B. Create a multiple service appointment, each with its own child task records
- C. Create a custom object records, each with its own child service appointment
- D. Create a multiple service appointment each with its own child work order line item
正解：A
質問 # 27
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the products required related list on the work type object
- B. Add product to the products required related list on the asset object
- C. Add product to the work order products related list on the asset object
- D. Add product to the work order products related list on the work type object
正解：A
質問 # 28
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?
- A. Create a crew with two technicians
- B. Create two service appointment
- C. Create a two-service crew
- D. Create a work rule with two required skills
正解：A
質問 # 29
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
- A. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
- B. Work Type Line Items for Install, Break-fix, and Inspections.
- C. Work Order Record Types for Break-fix, Install, and Inspection.
- D. Work Order custom fields to define Install, Break-fix, and Inspections.
正解：A
質問 # 30
Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?
- A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.
- B. Add the Work Order related list to the account to allow creation of additional line items.
- C. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.
- D. Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.
正解：A
質問 # 31
Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.
How should a Consultant support this process?
- A. Add a new Product Required to the Work Type. 2
- B. Add a new Product Required to the Work Order.
- C. Add a new Product Consumed to the Work Order.
- D. Add a new Product Consumed to the Work Rule. Seer
正解：A
質問 # 32
Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?
- A. Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.
- B. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.
- C. Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.
- D. Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.
正解：C
質問 # 33
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
- A. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
- B. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.
- C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
- D. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.
正解：C
質問 # 34
universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?
- A. Reschedule appointment
- B. Fall in schedule
- C. Fix overlaps
- D. Resource schedule optimization
正解：D
質問 # 35
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Create Multiple Work Orders Line Items per service.
- B. Select the relevant Work Types for each Resource.
- C. Use Work Types with required Skills.
- D. Assign the appropriate Skills to Resources.
正解：C、D
質問 # 36
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