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質問 14
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
- A. Appointment List
- B. Color Palettes
- C. Gantt
- D. Gantt Map
正解: A,C
質問 15
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?
- A. Set the polygon assignment policy to the lowest level.
- B. Set the polygon assignment policy to the highest level.
- C. Set the territory assignment policy to the lowest level.
- D. Set the territory assignment policy to the highest level.
正解: C
質問 16
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
- A. Update Public Group membership.
- B. Modify the user's Profile.
- C. Modify the user record.
- D. Assign a Field Service Mobile License to the user.
正解: D
質問 17
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?
- A. Contacts and Service Contracts
- B. Accounts and Assets
- C. Accounts and Service Contracts
- D. Contracts and Assets
正解: C
質問 18
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Work Order Record Types
- B. Entitlements
- C. Entitlement Templates
- D. Work Types
正解: D
質問 19
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two Scheduling Policies would assist to meet this initiative? (Choose two.)
- A. High Intensity
- B. Customer First
- C. Soft Boundaries
- D. Emergency Policy
正解: B,C
質問 20
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
- A. Create a recurring Service Appointment.
- B. Use appropriate Resource Operating Hours.
- C. Use the Resource Availability Rule.
- D. Create Resource Absences every day.
正解: D
質問 21
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- B. Assign Contractor 1 as a Preferred Resource.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 2 as an excluded Resource.
正解: B
質問 22
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?
- A. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- B. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- C. When a service process dictates thatthere are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
- D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.
正解: B
質問 23
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?
- A. Quick Action on Opportunity to Create Work Order Line Item
- B. Quick Action on Work Order to Create Opportunity
- C. Quick Action on Opportunity to Create Work Order
- D. Quick Action on Work Order Line Items to Create Opportunity
正解: B
質問 24
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers
- A. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres
- B. Aerial routing computes the shortest distance between two locations bassed on a straight-line route
- C. Street level routing incorporates Google map api and run faster than aerial routing
- D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
- E. Multiday work schedule only aerial routing.
正解: B,D,E
質問 25
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
- A. Auto-generate work orders with a 14-day Generation timeframe.
- B. Associate a work type called site visit to a maintenance plan.
- C. Auto-generate work orders with a 14-day Generation horizon.
- D. Associate a required skill called site visit to a maintenance plan.
正解: B,C
質問 26
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the work order products related list on the asset object
- B. Add product to the work order products related list on the work type object
- C. Add product to the products required related list on the asset object
- D. Add product to the products required related list on the work type object
正解: D
質問 27
Universal Containers' (UC)Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?
- A. Create Work Types for all tasks requiring an estimatedversus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
- B. Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article,and then update the "Duration" field on the Work Order Line Item.
- C. Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
- D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.
正解: D
質問 28
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
- A. Add the Resource as a Required Resource on the Contact.
- B. Add the Resource as a Preferred Resource on the Asset.
- C. Add the Resource as a Required Resource on the Account.
- D. Add the Resource as a Preferred Resource on the Work Order.
正解: C
質問 29
Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?
- A. Generate a Service Report with a Signature Type.
- B. Supply each Service Technician with a portable printer.
- C. Build a Flow on the Service Appointment record.
- D. Install an AppExchange eSignature solution.
正解: D
質問 30
Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model
- A. Location will track van stock. Account will track consigned products
- B. Service resources will track van stock. Products consumed will track item at customer's site
- C. Service resources will track van stock. Location will track time and customer sites
- D. Location will track van stock and items at customer's site
正解: A
質問 31
Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?
- A. Work Orders to Products
- B. Assets to Products
- C. Work Orders to Assets
- D. Products to Accounts
正解: A
質問 32
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
- B. Use Work Types to assign associated Articles to Work Orders.
- C. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- D. Create a custom mobile app that syncs articles based on Service Appointment assignments.
正解: B
質問 33
universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?
- A. Assign contractors 1 and 2 as excluded resources
- B. Assign contractors 1 and 2 different skill levels for repair works
- C. Assign contractors 1 and 2 preferred source
- D. Assign contractors 1 and 2 different capacities of repair work
正解: B
質問 34
Service appointments in a "cannot complete" status may indicate thatan
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "cannot complete" as a pinned status for auto-dispatch services.
- B. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
- C. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
- D. Define "cannot complete" as a pinned status for scheduling and optimization services.
正解: B,D
質問 35
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, capture signature, update record, sync device.
- B. Deliver Service Report, update record, sync device, capture signature.
- C. Capture signature, update record, sync device, deliver Service Report.
- D. Capture signature, sync device, update record, deliver Service Report.
正解: C
質問 36
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?
- A. Create a shipment and a product request line item.
- B. Create a product consumed and a product request line item.
- C. Create aproduct request and a product request line item.
- D. Create a work order line item and a product request line item.
正解: C
質問 37
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