[2023年03月07日]Field-Service-Lightning-Consultant試験問題集を試そう！ベストField-Service-Lightning-Consultant試験問題
検証済みのField-Service-Lightning-Consultantテスト問題集で正確な303問題と解答
Salesforce Field-Service-Lightning-Consultant 認定試験の出題範囲：
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質問 46
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Launch a feedback survey to their install base and follow up on results.
- B. Integrate IoT data from their install base to detect asset issues.
- C. Establish a Preventative Maintenance program for their install base.
- D. Review existing contracts for obsolete provisions and requirements.
正解: C,D
質問 47
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
- A. Manually create a competitor's Asset Record on the Field Service mobile app.
- B. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
- C. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
- D. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
正解: C
質問 48
in which two scenarios should a consultant recommend multi day service
appointment?
Choose 2 answers
- A. jobs require consecutive days of work and can span over weekends.
- B. Jobs can take longer than the available resources hours in a day.
- C. jobs require multiple stages of work performed by different resources.
- D. jobs need to be performed at the same site on the same day of the week.
正解: A,B
質問 49
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
- A. Configure a Maintenance Plan.
- B. Define a repeating Work Type.
- C. Implement Path for Work Orders.
- D. Build a Process for Service Appointments.
正解: A
質問 50
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
- B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
- C. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
- D. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
正解: B,D
質問 51
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?
- A. Create a Work Type to automatically create relevant line items for each Asset.
- B. Create a Work Order and Work Order Line Item for each Asset being serviced.
- C. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- D. Create a Work Type and Work Order for each Asset being serviced.
正解: B
質問 52
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- B. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- C. Create the work skills using Setup. Manually assign the skills to Service Resources.
- D. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
正解: C,D
質問 53
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers
- A. Customer First
- B. Soft Boundaries
- C. High Intensity
- D. Emergency Policy
正解: A,B
質問 54
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 as a Preferred Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 2 as an excluded Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
正解: A
質問 55
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?
- A. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
- B. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
- C. Create customer-specific Price Books and add all products as Price Book Entries.
- D. Utilize a custom Global Price Book and add all products as Price Book Entries.
正解: A
質問 56
Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?
- A. Quick Action on Opportunity to Create Work Order Line Item
- B. Quick Action on Work Order Line Items to create Opportunity
- C. Quick Action on Opportunity to Create Work Order
- D. Quick Action on Work Order to create Opportunity
正解: D
質問 57
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Work Orders per Shift.
- B. Reduced Absences per Employee.
- C. Reduced Overtime per Work Order.
- D. Reduced Travel Time per Work Order.
正解: C,D
質問 58
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?
- A. Create a work order and work order line item for each asset being serviced
- B. Create a work order for all assets being serviced and work order line item for each product consumed
- C. Create a work order for each asset being serviced
- D. Create a work to type automatically create relevant line time for each asset
正解: A
質問 59
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account.
What should a Consultant recommend to track these work requests?
- A. Cases, Work Orders, and Tasks
- B. Cases Only
- C. Work Orders and Cases
- D. Work Orders Only
正解: C
質問 60
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
- A. Associate a required skill called site visit to a maintenance plan.
- B. Associate a work type called site visit to a maintenance plan.
- C. Auto-generate work orders with a 14-day Generation timeframe.
- D. Auto-generate work orders with a 14-day Generation horizon.
正解: B,D
質問 61
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers
- A. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
- B. Aerial routing computes the shortest distance between two locations based on a straight-line route
- C. Multiday work schedule only aerial routing.
- D. Street level routing incorporates Google map api and run faster than aerial routing
- E. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres
正解: A,B,C
質問 62
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
- A. service appointment
- B. work types
- C. work order
- D. service report
正解: C
質問 63
At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?
- A. Add one hour to the start and end times on the service territory member's operating hours.
- B. Subtract one hour from the start and end times on the service territory.
- C. Add one hour to the start and end times on the service territory.
- D. Change the time zone on the service territory member's user record to match the service territory's time zone.
正解: A
質問 64
Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?
- A. Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.
- B. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.
- C. Add the Work Order related list to the account to allow creation of additional line items.
- D. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.
正解: D
質問 65
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?
- A. Create a product item and enter technician lock quantity
- B. Create a product item for each door lock utilizing standard field
- C. Create a product item and enter a serial number in related list
- D. Create a product item with all the serial numbers in the noted section
正解: B
質問 66
Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.
How should the Consultant use Complex Work to meet this requirement?
- A. Define a Same Start dependency.
- B. Define a Start After Finish dependency.
- C. Define Same Resource and Same Start dependencies.
- D. Define Start After Finish and Same Day dependencies.
正解: D
質問 67
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