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質問 # 15
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
正解：B
質問 # 16
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?
- A. Tracks the status and health of batch jobs
- B. Load large volumes of external data coming from external systems
- C. Process large volumes of transactions
- D. Process zip files full of Loyalty Transactions coming from point-of-sales systems
正解：A、C
質問 # 17
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Use standard Order Lookup on the Loyalty Ledger object
- B. Create a custom text field in Transaction Journal object to save the order purchased by the client.
- C. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
- D. Use the standard Order Lookup of the Transaction Journal Object
正解：D
質問 # 18
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?
- A. Assign the user the analytics profile for analytics for Loyalty.
- B. Assign access by checking CRM analytics plus user
- C. Assign user access to permission sets for analytics for Loyalty.
- D. Assign user access to the analytics for Loyalty role.
正解：A、C
質問 # 19
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- B. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - C. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- D. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
正解：D
質問 # 20
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Choose ''Category'' option and map the Chocolate cookies to the partner.
- B. Choose ''Product" option and map the green soda to the partner
- C. Add the partner in the lookup on the snack product
- D. Add the partner in the Lookup on the Chocolate cookie product.
正解：B、C
質問 # 21
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- C. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
正解：A、B
質問 # 22
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. March 16, 2020.
- B. December 31, 2024
B, March 31 2024 - C. December 31, 2023
正解：A
質問 # 23
The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?
- A. Embed the Member Service Manager Home Dashboard on the Contact record
- B. Add the 'Transaction Journals' related list to the Contact record
- C. Add the 'View Member Profile' component on the Contact record
- D. Embed the 'Member Summary Embedded Dashboard on the Contact record
正解：C、D
質問 # 24
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A. Confirm the program and member are in an active status
- B. Confirm the member is assign to the correct tier and that tier has benefits
- C. Adjust points on the member record to trigger member benefits actions
- D. Issue a promotion to the member of the mission benefits
正解：B
質問 # 25
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Add the relevant Experience Cloud components to the pages
- B. Associate the Loyalty Program with the site
- C. Activate the Experience Cloud site
- D. Create the Experience Cloud site
正解：C
質問 # 26
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?
- A. Loyalty Ledger & Transaction Journal
- B. transaction Journal Type & Transaction Journal Subtype
- C. Loyalty Member Currency & Transaction Journal
- D. Journal Type & Journal Subtype
正解：D
質問 # 27
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Use Issue voucher from the Loyalty Program Member page.
- B. Activate the voucher assignment batch.
- C. Assign a voucher definition from the customer's Loyalty Program Member.
- D. Use the "issue Voucher" flow template.
正解：A
質問 # 28
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?
- A. The currency type field must correspond to non-qualifying.
- B. The qualifying point reset date, period, and frequency are set on the tier group.
- C. The Currency type field must correspond to qualifying.
- D. The Loyalty tier group field is populated.
正解：B、C
解説：
Explanation
The two settings that the Administrator needs to consider in this scenario are:
* B. The qualifying point reset date, period, and frequency are set on the tier group. This setting determines when and how often the qualifying points are reset for all members in the tier group. For example, if the qualifying period is set to two years and the frequency is set to yearly, then the points are reset every year after two years of enrollment1.
* C. The Currency type field must correspond to qualifying. This setting ensures that the tier group uses the same currency type as the loyalty program for tier assessment. For example, if the loyalty program uses qualifying points for tier assessment, then the tier group must also use qualifying points as the currency type2.
質問 # 29
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Loyalty Program Member page
- B. Transaction Journal
- C. Account page
- D. Loyalty Program Member Related List
- E. Contact page
正解：A、B、D
質問 # 30
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
正解：A
質問 # 31
What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three
- A. Activate and Publish the Segment
- B. Enable Service Connector for Promotion Escalations.
- C. Enable Connector Settings on all the Loyalty Objects
- D. Automatically Generate a New Individual Relationship
- E. Transmit Loyalty Promotion Segments to Marketing Cloud
正解：A、B、D
質問 # 32
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
- B. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
- C. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
- D. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
正解：A
質問 # 33
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
- A. Create a new segment within CDP.
- B. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
- C. Add the Segmented "Loyalty program members" to a new "Campaigns".
- D. Create a custom report using "Salesforce reports".
正解：A、B
質問 # 34
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
- B. Contact, Account, and Opportunity
- C. Contact Loyalty Program Member, and Loyalty Member Tier
- D. Voucher Definition, products, and Loyalty Member Tier
正解：C
質問 # 35
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更新された公式認定はSalesforce-Loyalty-Management認証済みのSalesforce-Loyalty-Management問題集でPDF：https://jp.fast2test.com/Salesforce-Loyalty-Management-premium-file.html