[2023年11月] 検証済み Salesforce 試験問題集 Salesforce-Loyalty-Management 試験学習ガイド [Q11-Q31]

[2023年11月] 検証済みSalesforce試験問題集でSalesforce-Loyalty-Management試験学習ガイド

ベスト品質のSalesforce Salesforce-Loyalty-Management試験解答リアル練習試験問題集で[2023]

質問 # 11
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?

A. Qualifying Points
B. Non-Qualifying and Qualifying Points
C. Tier Qualifying Points
D. Non-Qualifying Points

正解：D

質問 # 12
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A. Loyalty Segments
B. Loyalty Tiers
C. Member Rewards and Benefits
D. Loyalty product Pricing

正解：B、C

質問 # 13
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?

A. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
B. Create a custom report using "Salesforce reports".
C. Add the Segmented "Loyalty program members" to a new "Campaigns".
D. Create a new segment within CDP.

正解：A、D

質問 # 14
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?

正解：D

質問 # 15
What three facts should the administrator consider when creating and managing member groups?

A. Vouchers can't be issued to groups.
B. Groups are associate with tiers.
C. Qualifying points can't be transferred to a group.
D. Accrual type transactions associated with a group can be canceled.
E. Promotions can't offered to groups.

正解：B、D

質問 # 16
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
B. The Default Workflow User is missing the CLAAnalytics Base User permission set license
C. The Default Workflow User is missing the Data Pipelines Base User permission set license
D. The Default Workflow User is missing the Loyalty Management permission set license

正解：B

質問 # 17
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?

A. Journal Type & Journal Subtype
B. Loyalty Ledger & Transaction Journal
C. transaction Journal Type & Transaction Journal Subtype
D. Loyalty Member Currency & Transaction Journal

正解：A

質問 # 18
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?

A. Process zip files full of Loyalty Transactions coming from point-of-sales systems
B. Load large volumes of external data coming from external systems
C. Tracks the status and health of batch jobs
D. Process large volumes of transactions

正解：C、D

質問 # 19
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?

A. Choose ''Product" option and map the green soda to the partner
B. Choose ''Category'' option and map the Chocolate cookies to the partner.
C. Add the partner in the lookup on the snack product
D. Add the partner in the Lookup on the Chocolate cookie product.

正解：A、C

質問 # 20
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?

A. Issue a promotion to the member of the mission benefits
B. Confirm the program and member are in an active status
C. Adjust points on the member record to trigger member benefits actions
D. Confirm the member is assign to the correct tier and that tier has benefits

正解：D

質問 # 21
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?

A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

正解：B

質問 # 22
What three types of vouchers can be configured in Loyalty Management?

A. Promo Code
B. Gift Card
C. Fixed Value
D. Product or Service
E. Discount Percentage

正解：C、D、E

質問 # 23
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?

A. Screen Flow
B. Evaluation Flow
C. Schedule-Triggered Flow
D. Autolaunched Flow (No Trigger)

正解：B、C

質問 # 24
What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
B. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
C. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
D. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

正解：B

質問 # 25
In which two scenarios should an Administrator use member engagement attributes?

A. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
B. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
C. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
D. Member attends three trainings between March 1st and April 30th to get 200 bonus points.

正解：B、D

質問 # 26
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A. Activate the voucher assignment batch.
B. Use Issue voucher from the Loyalty Program Member page.
C. Use the "issue Voucher" flow template.
D. Assign a voucher definition from the customer's Loyalty Program Member.

正解：B

質問 # 27
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
C. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
D. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.

正解：B、C、E

質問 # 28
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?

A. Loyalty Program Member page
B. Transaction Journal
C. Contact page
D. Account page
E. Loyalty Program Member Related List

正解：A、B、E

質問 # 29
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?