[2023年11月19日]Salesforce-Loyalty-Management究極な学習ガイド [Q16-Q37]

[2023年11月19日]Salesforce-Loyalty-Management究極な学習ガイド

究極なガイドで準備Salesforce-Loyalty-Management認定試験Loyalty Managementは2023年更新

質問 # 16
The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A. Embed the 'Member Summary Embedded Dashboard on the Contact record
B. Embed the Member Service Manager Home Dashboard on the Contact record
C. Add the 'Transaction Journals' related list to the Contact record
D. Add the 'View Member Profile' component on the Contact record

正解：A、D

質問 # 17
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?

A. Choose ''Product" option and map the green soda to the partner
B. Add the partner in the lookup on the snack product
C. Add the partner in the Lookup on the Chocolate cookie product.
D. Choose ''Category'' option and map the Chocolate cookies to the partner.

正解：A、B

質問 # 18
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A. Loyalty Tiers
B. Member Rewards and Benefits
C. Loyalty Segments
D. Loyalty product Pricing

正解：A、B

質問 # 19
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?

A. The currency type field must correspond to non-qualifying.
B. The Loyalty tier group field is populated.
C. The Currency type field must correspond to qualifying.
D. The qualifying point reset date, period, and frequency are set on the tier group.

正解：C、D

解説：
Explanation
The two settings that the Administrator needs to consider in this scenario are:
* B. The qualifying point reset date, period, and frequency are set on the tier group. This setting determines when and how often the qualifying points are reset for all members in the tier group. For example, if the qualifying period is set to two years and the frequency is set to yearly, then the points are reset every year after two years of enrollment1.
* C. The Currency type field must correspond to qualifying. This setting ensures that the tier group uses the same currency type as the loyalty program for tier assessment. For example, if the loyalty program uses qualifying points for tier assessment, then the tier group must also use qualifying points as the currency type2.

質問 # 20
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
C. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
D. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.

正解：B、C

質問 # 21
An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?

A. Data pipeline user
B. Loyalty Analytics User
C. CRM Analytics User
D. CLAAnalytics base admin

正解：D

質問 # 22
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?

正解：C

質問 # 23
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?

A. Schedule-Triggered Flow
B. Evaluation Flow
C. Screen Flow
D. Autolaunched Flow (No Trigger)

正解：A、B

質問 # 24
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
B. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
C. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
D. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)

正解：D

質問 # 25
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?

A. Administrators can analyze up to 1 million rows
B. Administrators can analyze up to 10 million rows
C. Rows do not have an analysis limit, only licenses do
D. Administrators can analyze up to 25 million rows

正解：B

質問 # 26
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?

A. Create customer web service with Order Object
B. Create an schedule process to call the external system.
C. Download an app from the AppExchange to connect Salesforce and the external system.
D. Create with the external system to create Transaction Journals.

正解：D

質問 # 27
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

A. Create formula fields on Case Object
B. Develop a custom component
C. Create a Screen Flow
D. Embed Loyalty Member Profile Cards

正解：D

質問 # 28
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
B. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
C. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
D. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2

正解：A、B、D

質問 # 29
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?

A. Batch Management
B. Data Processing Engine
C. Quick Actions
D. Decision Table

正解：B

質問 # 30
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?

A. Assign the user the analytics profile for analytics for Loyalty.
B. Assign access by checking CRM analytics plus user
C. Assign user access to permission sets for analytics for Loyalty.
D. Assign user access to the analytics for Loyalty role.

正解：A、C

質問 # 31
What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three

A. Enable Connector Settings on all the Loyalty Objects
B. Transmit Loyalty Promotion Segments to Marketing Cloud
C. Activate and Publish the Segment
D. Automatically Generate a New Individual Relationship
E. Enable Service Connector for Promotion Escalations.

正解：C、D、E

質問 # 32
A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?

A. On the Transaction Journal Related List, Linked to Loyalty Program Member
B. On the Member Benefit Related List, linked to Loyalty Program Member
C. On the Voucher Related List, linked to Loyalty Program member
D. On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member

正解：D

質問 # 33
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

A. Create a Connected App in Platform
B. Create Data Processing jobs
C. Create customer integration code
D. Create custom objects in Loyalty

正解：C

質問 # 34
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?

A. CLAAnalytics Base Admin
B. Loyalty Analytics admin
C. Rule Engine Designer
D. Data Pipelines Base User

正解：D

質問 # 35
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?