[2025年02月最新リリース]Salesforce-Certified-Administrator試験問題はあなたをパスさせる
Salesforce Salesforce-Certified-Administrator試験基本問題とアンサー
質問 # 49
An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?
- A. Boolean variable
- B. Record variable
- C. Text variable
- D. ID variable
正解：D
解説：
Explanation
An ID variable is a type of variable that can store an ID value of a record or a record type in a flow. It can be used to store the ID of a record type for later use in a flow, such as assigning it to a record or using it in a condition. A boolean variable is a type of variable that can store a true or false value in a flow. A text variable is a type of variable that can store a text value in a flow. A record variable is a type of variable that can store one or more field values of a record in a flow.
References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_variables.htm&type=5
質問 # 50
Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers
- A. Add the Opportunity Contact Role related list to the Opportunity page layout.
- B. Customize Campaign Member Role.
- C. Customize Campaign Role.
- D. Add the Campaign Member related list to the Opportunity page layout.
- E. Customize Opportunity Contact Role.
正解：A、E
解説：
Explanation
Opportunity contact roles allow you to track ROI for contacts that are key stakeholders for opportunities. You need to customize the contact role field and add the related list to the opportunity page layout.
References: https://help.salesforce.com/s/articleView?id=sf.opportunity_contact_roles.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_opportunity_contact_role.htm&type=5
質問 # 51
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?
- A. Master-detail relationship
- B. Parent campaign field
- C. Junction object
- D. Lookup relationship
正解：A
質問 # 52
DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records for condominiums?
- A. Create two page layouts, one with a House Status field and the other with a Condominium Status field.
- B. Create two page layouts. Use business processes and record types to display the appropriate picklist values.
- C. Create one page layout. Use business processes to ensure the proper status picklist values display.
- D. Create one page layout. Use record types to ensure the proper status picklist values display.
正解：B
解説：
Explanation
To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. References:
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
質問 # 53
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
- A. Utilize a flow to identify the correct queue and assign the case.
- B. Configure Email-to-Case so emails are delivered to the correct queue
- C. Use a custom email services to set the owner of the case upon creation.
- D. Create an Escalation Rules to send cases to the correct queue.
正解：B
質問 # 54
Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How Should the administrator share records owned by sales team A with Sales team B?
- A. Criteria based sharing
- B. Hierarchical sharing
- C. Use Manual sharing
- D. Owner based sharing
正解：D
質問 # 55
An administrator at Cloud Kicks wantsto deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
- A. The User is the highest role in the role hierarchy
- B. The User is assigned inworkflow email alert.
- C. The User is in a Custom hierarchy field.
- D. The use is part of a territory hierarchy.
正解：B、D
解説：
Explanation
Two reasons that would prevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. Aterritory hierarchy is a structure that defines how territories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself.
References:https://help.salesforce.com/s/articleView?id=sf.users_deactivate_considerations.htm&type=5
質問 # 56
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
- A. Configure campaign Member Statuses to record which event members attended.
- B. Add different record types for the monthly event types.
- C. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign
- D. Create individual Campaigns that all have the same name.
正解：C
解説：
Explanation
Campaign hierarchy is a feature that allows administrators to organize campaigns into a parent-child relationship, where the parent campaign represents a larger initiative and the child campaigns represent smaller or more specific activities within that initiative. Using campaign hierarchy can help Ursa Major Solar report on campaign ROI by month and series by creating a parent campaign for the series of networking events and creating individual child campaigns for each monthly event. The parent campaign can show the aggregated metrics and ROI for the entire series, while the child campaigns can show the metrics and ROI for each month.
Adding different record types for the monthly event types, creating individual campaigns that all have the same name, or configuring campaign member statuses to record which event members attended are not solutions for reporting on campaign ROI by month and series; they either do not group campaigns into a hierarchy or do not track campaign metrics or ROI. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_hierarchy.htm&type=5
質問 # 57
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
- A. Auto-response rules, Entitlements, Escalation Rules
- B. Auto-response rules, Queues, Macros
- C. Auto-response rules, Queues, Escalation Rules
- D. Auto-response rules, Macros, Entitlements
正解：C
解説：
Explanation
To acknowledge cases with a Case Reason of Installation immediately via email and assign them to appropriate agents, and escalate cases that are still in New status after 4 hours to support management, an administrator should use Auto-response rules, Queues, and Escalation Rules for case management.
Auto-response rules allow sending automatic email responses to customers based on case criteria. Queues allow grouping cases that share common characteristics and assigning them to a group of users who can access and work on them. Escalation rules allow escalating cases that meet certain criteria to higher-level users or groups and sending email notifications. Macros and Entitlements are not case management tools that can be used for this requirement. References:
https://help.salesforce.com/s/articleView?id=sf.case_autoresponse.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
質問 # 58
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?
- A. The Username is not a corporate email address
- B. The Username is already in use.
- C. The username is less than 80 characters.
- D. The Username is a fake email address.
正解：B
解説：
Explanation
One of the possible reasons why an administrator is unable to add a new user in Salesforce is that the username is already in use by another user in any Salesforce org. Usernames must be globally unique across all Salesforce orgs, so the administrator needs to choose a different username for the new user.
References:https://help.salesforce.com/s/articleView?id=sf.users_add.htm&type=5
質問 # 59
Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team.
Which 3 items should the administrator configure to provide appropriate access to the report?
Choose 3 answers
- A. Folder access
- B. Field level security
- C. Report subscription
- D. Custom report type.
正解：A、B、D
解説：
Explanation
To provide appropriate access to a report that contains shoe records for all of the sales reps on their team, the administrator should configure three items:
A custom report type that includes the shoe object and its fields
A folder access that grants access to the sales manager and their team members to view and run reports in that folder A field level security that allows the sales manager and their team members to see all the fields on the shoe object Report subscription, while useful for scheduling and delivering reports, does not affect access to the report itself. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_create_report_type.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_manage_folders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_fls.htm&type=5
質問 # 60
Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
- A. Outbound Message
- B. Flow Builder
- C. Workflow Rule
- D. Quick Action
正解：B
質問 # 61
What are three characteristics of a master-detail relationship?
Choose 3 answers
- A. Each object can have up to five master-detail relationships.
- B. The owner field on the detail records is the owner of the master record.
- C. The master object can be a standard or custom object.
- D. Permissions for the detail record are set independently of the master.
- E. Roll-up summaries are supported in master-detail relationships.
正解：B、C、E
解説：
Explanation
A master-detail relationship is a parent-child relationship in which the master object controls certain behaviors of the detail object. The master object can be a standard or custom object, but not all standard objects support being a master. Roll-up summaries are fields that calculate the sum, count, min, or max of child records. The owner field on the detail records is not available and is automatically set to the owner of the master record.
References: https://www.forcetalks.com/blog/master-detail-relationship-in-salesforce/
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
質問 # 62
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers
- A. Test Drive in a production org.
- B. Install in a sandbox.
- C. Download into a Trailhead Playground.
- D. Check edition compatibility.
正解：B、C
解説：
Explanation
A Trailhead Playground is a free, online learning environment that allows you to try out Salesforce features and apps. You can use a Trailhead Playground to test out an app from the AppExchange before you install it in your production org.
A sandbox is a copy of your production org that you can use to test changes and new features. You can install an app from the AppExchange in a sandbox to see how it works in your environment.
Testing an app in a production org is not recommended, as it could affect your live data. Checking edition compatibility is important, but it is not a way to try out an app.
質問 # 63
Universal Containers is trying to improve the user experience when searching forthe tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are workingon.
How should the administrator improve on the current implementation?
- A. Edit the status choices directly on the record type.
- B. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
- C. Reduce the number of case status values to five.
- D. Review which status choices are needed for each record type and create support processes for each that is necessary.
正解：D
解説：
Explanation
Support processes allow you to define different status values for differentrecord types on cases.
References: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm&type=5
質問 # 64
The IT manager at universal Containers is doing an audit of the systems security.
Mow should the administrator provide a summary of the org's security health?
- A. Run a Health Check to identify vulnerabilities.
- B. Turn on Event Monitoring to track user events.
- C. Change the Organization-Wide Default to private to restrict visibility.
- D. Download the last six months of user login data.
正解：A
解説：
Explanation
To provide a summary of org's security health, an administrator should run a Health Check that compares org's settings against baseline settings defined by Salesforce Security Baseline Standard or industry standards such as CIS (Center for Internet Security) Benchmark Standard. Health Check generates an overall health score based on how org's settings match with baseline settings for various security categories such as Password Policies, Network Access, Session Settings etc. Health Check also provides recommendations for improving org's security health score by adjusting settings that do not match with baseline settings. Changing Org-Wide Default to private, turning on Event Monitoring, or downloading user login data will not provide a summary of org's security health. References:
https://help.salesforce.com/s/articleView?id=sf.security_health_check.htm&type=5
質問 # 65
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