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質問 # 11
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
- A. Case Assignment Rules
- B. Case Dashboard Refreshes
- C. Case Scheduled Report
- D. Case Escalation Rules
正解：A
質問 # 12
The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.
Which two steps should an administrator do to troubleshoot this issue?
Choose 2 answers
- A. Run the setup audit trail for the organization.
- B. Update the organization wide default for the object.
- C. Review the field level security of the field for the user profile
- D. Ensure that the page layout for the user's profile has been updated.
正解：C、D
質問 # 13
The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report.
Which two options could cause this issue?
Choose 2 Answers
- A. The custom report type is in development.
- B. The report is saved in a private folder
- C. The user's profile is missing view access.
- D. The org has reached its limit of custom report types.
正解：A、B
解説：
Explanation
There are two possible reasons why users are unable to access a report based on a custom report type created by an administrator. One is that the custom report type is in development mode, which means that it is not deployed and available for use by other users except for administrators and users with manage custom report types permission. The other is that the report is saved in a private folder, which means that it is visible only to its owner and not shared with other users or groups. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_custom_report_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders.htm&type=5
質問 # 14
An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?
- A. Boolean variable
- B. Text variable
- C. Record variable
- D. ID variable
正解：D
解説：
Explanation
An ID variable is a type of variable that can store an ID value of a record or a record type in a flow. It can be used to store the ID of a record type for later use in a flow, such as assigning it to a record or using it in a condition. A boolean variable is a type of variable that can store a true or false value in a flow. A text variable is a type of variable that can store a text value in a flow. A record variable is a type of variable that can store one or more field values of a record in a flow.
References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_variables.htm&type=5
質問 # 15
The administrator for AW Computing is working witha user who is having trouble togging in to Salesforce.
What should the administrator do to identify why the user Is unable to log in?
- A. Check the attempted logins by running the setup audit trail.
- B. Reset the security token for the profile.
- C. Pull the password history to ensure the password policy was followed.
- D. Review the login history for the user.
正解：D
解説：
Explanation
To identify why a user is unable to log in to Salesforce, the administrator should review the login history for the user. The login historyshows the date and time of each login attempt, the source IP address, the browser and platform used, the login type (such as username and password or single sign-on), and the status (such as success or failure). The login history can help troubleshoot common login issues such as incorrect username or password, invalid security token, IP restrictions, or login hours violations. Checking the attempted logins by running the setup audit trail, pulling the password history, or resetting the security token for the profile will not help identify why a user is unable to log in.
References:https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
質問 # 16
Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?
- A. Update page layout assignments.
- B. Create different user profiles.
- C. Define multiple record types.
- D. Assign Lightning pages as app default.
正解：D
解説：
Explanation
Lightning pages are custom layouts that let you design pages for your Salesforce org using Lightning App Builder. You can assign different Lightning pages for different apps, record types, and profiles using Lightning page assignments. To meet the requirement of displaying different Lightning pages for Accounts in Sales Console and Service Console, you need to assign Lightning pages as app default for each app.
References: https://help.salesforce.com/s/articleView?id=sf.lightning_page_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.lightning_page_assignments.htm&type=5
質問 # 17
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?
- A. Omni-Channel
- B. SMS Response
- C. Email-to-Case
- D. Web-to-Case
正解：D
解説：
Explanation
Web-to-Case allows you to create cases from a form on your website.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5
質問 # 18
Which three items are available in the mobile navigation menu?
Choose 3 answers
- A. Chatter
- B. Dashboards
- C. Lightning App Pages
- D. Lightning Home Page
- E. Utility Bar
正解：A、B、E
質問 # 19
The IT manager at universal Containers is doing an audit of the systems security.
Mow should the administrator provide a summary of the org's security health?
- A. Turn on Event Monitoring to track user events.
- B. Download the last six months of user login data.
- C. Change the Organization-Wide Default to private to restrict visibility.
- D. Run a Health Check to identify vulnerabilities.
正解：D
解説：
Explanation
To provide a summary of org's security health, an administrator should run a Health Check that compares org's settings against baseline settings defined by Salesforce Security Baseline Standard or industry standards such as CIS (Center for Internet Security) Benchmark Standard. Health Check generates an overall health score based on how org's settings match with baseline settings for various security categories such as Password Policies, Network Access, Session Settings etc. Health Check also provides recommendations for improving org's security health score by adjusting settings that do not match with baseline settings. Changing Org-Wide Default to private, turning on Event Monitoring, or downloading user login data will not provide a summary of org's security health. References:
https://help.salesforce.com/s/articleView?id=sf.security_health_check.htm&type=5
質問 # 20
The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?
- A. Flow Builder
- B. Approval process
- C. Validation Rule
- D. Formula Field
正解：D
解説：
Explanation
A formula field is a type of field that calculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today's date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today's date when the status of the account is changed to 'Audited'. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5
質問 # 21
The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?
- A. Approval process
- B. Validation Rule
- C. Formula Field
- D. Flow Builder
正解：D
質問 # 22
The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?
- A. Quick Action Flow
- B. Screen Flow
- C. Scheduled Flow
- D. Before Save Flow
正解：D
質問 # 23
An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?
- A. Key Deals component on the homepage
- B. Enable Opportunity Update Reminders
- C. Opportunity warning in Kanban View.
- D. Set up Big Deal Alerts for the amount.
正解：D
解説：
Explanation
Big Deal Alerts allow you to notify users when an opportunity reaches a certain amount or probability.
References: https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal_alerts.htm&type=5
質問 # 24
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers
- A. Install in a sandbox.
- B. Download into a Trailhead Playground.
- C. Check edition compatibility.
- D. Test Drive in a production org.
正解：A、B
解説：
Explanation
A Trailhead Playground is a free, online learning environment that allows you to try out Salesforce features and apps. You can use a Trailhead Playground to test out an app from the AppExchange before you install it in your production org.
A sandbox is a copy of your production org that you can use to test changes and new features. You can install an app from the AppExchange in a sandbox to see how it works in your environment.
Testing an app in a production org is not recommended, as it could affect your live data. Checking edition compatibility is important, but it is not a way to try out an app.
質問 # 25
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month andseries.
How should the administrator set up the Campaign to simplify reporting?
- A. Add different record types for the monthly event types.
- B. Configure campaign Member Statuses to record which event members attended.
- C. Create individual Campaigns that all have the same name.
- D. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign
正解：D
解説：
Explanation
Campaign hierarchy is a feature that allows administrators to organize campaigns into a parent-child relationship, where the parent campaign represents a larger initiative and the child campaigns represent smaller or more specific activities within that initiative. Using campaign hierarchy can help Ursa Major Solar report on campaign ROI by month and series by creating a parent campaign for the series of networking events and creating individual child campaigns for each monthly event. The parent campaign can show the aggregated metrics and ROI for the entire series, while the child campaigns can show the metrics and ROI for each month.
Adding different record types for the monthly event types, creating individual campaigns that all have the same name, or configuring campaign member statuses to record which event members attended are not solutions for reporting on campaign ROI by month and series; they either do not group campaigns into a hierarchy or do not track campaign metrics or ROI.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_hierarchy.htm&type=5
質問 # 26
The administrator has created new users for ten new employees at Northern Trail Outfitters.
Why are these users unable to access the account object in the Salesforce or?
- A. Organization-wide defaults are set to private.
- B. Users' profile requires permission to the Account object.
- C. Users' roles are low on the role hierarchy.
- D. Users' profile requires a sharing rule for Accounts.
正解：B
質問 # 27
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?
- A. The Username is already in use.
- B. The Username is a fake email address.
- C. The Username is not a corporate email address
- D. The username is less than 80 characters.
正解：A
質問 # 28
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?
- A. Workflow rule
- B. Task assignment
- C. Process builder
- D. Flow builder
正解：A
解説：
Explanation
To automate an outbound message, the administrator should use a workflow rule that defines the criteria for sending the message and the actions to perform when those criteria are met. One of the actions available for workflow rules is sending an outboundmessage to a designated endpoint URL with specified fields as parameters. Process builder, task assignment, and flow builder are not able to send outbound messages directly. References:
https://help.salesforce.com/s/articleView?id=sf.workflow_define.htm&type=5https://help.salesforce.com/s/articl
質問 # 29
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?
- A. Path Key fields
- B. Workflow Rules
- C. Opportunity Processes
- D. Dynamic Forms
正解：A
質問 # 30
Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.
What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?
- A. Junction object
- B. Formula field
- C. Lookup filter
- D. Hierarchy column
正解：B
質問 # 31
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?
- A. Lookup relationship
- B. Junction object
- C. Parent campaign field
- D. Master-detail relationship
正解：D
質問 # 32
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
- A. Add different record types for the monthly event types.
- B. Configure campaign Member Statuses to record which event members attended.
- C. Create individual Campaigns that all have the same name.
- D. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign
正解：D
解説：
Explanation
Campaign hierarchy is a feature that allows administrators to organize campaigns into a parent-child relationship, where the parent campaign represents a larger initiative and the child campaigns represent smaller or more specific activities within that initiative. Using campaign hierarchy can help Ursa Major Solar report on campaign ROI by month and series by creating a parent campaign for the series of networking events and creating individual child campaigns for each monthly event. The parent campaign can show the aggregated metrics and ROI for the entire series, while the child campaigns can show the metrics and ROI for each month.
Adding different record types for the monthly event types, creating individual campaigns that all have the same name, or configuring campaign member statuses to record which event members attended are not solutions for reporting on campaign ROI by month and series; they either do not group campaigns into a hierarchy or do not track campaign metrics or ROI. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_hierarchy.htm&type=5
質問 # 33
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?
- A. Bolt Solutions
- B. Lightning Data
- C. Lightning Community
- D. Flow Solutions
正解：D
質問 # 34
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