ベストSalesforce Salesforce-Certified-Administrator学習ガイドと問題集は2024年更新
トップクラスSalesforce Salesforce-Certified-Administrator試験最先端学習ガイド！練習問題バージョン
Salesforce-Certified-Administrator試験に合格することは、Salesforce管理のキャリアを進めたい人にとって不可欠です。この認定は、個人がSalesforceアプリケーションを管理・カスタマイズするために必要な知識とスキルを持っていることを雇用主に証明するものです。さらに、Salesforceの認定保持者は非認定のプロフェッショナルよりも高い給与や求人機会を得ることが多いです。全体的に、Salesforce-Certified-Administrator試験は個人が自分の専門知識を証明し、Salesforceの専門家として自己を確立するための優れた手段です。
Salesforce Salesforce-Certified-Administrator 認定試験の出題範囲：
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質問 # 17
Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate?
- A. Add Activity History to document tasks.
- B. Configure a Chatter Public Group.
- C. Create a Chatter Private Group.
- D. Use Quick Actions to log communication.
正解：C
解説：
Explanation
A Chatter private group is a type of Chatter group that allows members to share feedback and ideas with each other in a secure and exclusive space; only members can see and post in a private group. It can be used by Ursa Major Solar to create a space for product owners to collaborate with just the product team by creating a Chatter private group and adding product owners as members. Using quick actions to log communication, configuring a Chatter public group, or adding activity history to document tasks are not solutions for creating a space for product owners to collaborate with just the product team; they either do not provide privacy or do not support collaboration. References:
https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5
質問 # 18
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?
- A. Modify the Opportunity stage a dependent picklist to the Lead source field.
- B. Change the Opportunity stage field to read only on the page layout.
- C. Configure a validation rule requiring Lead Source when the stage is set to closed won.
- D. Make Lead Source a dependent picklist to the Opportunity stage field.
正解：C
解説：
Explanation
Validation rules allow you to enforce data quality by preventing users from saving records that do not meet certain criteria.
References: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
質問 # 19
Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?
- A. Sharing setting are ignored by contacts displayed in the Contact Hierarchy.
- B. Contact Hierarchy is limited to only 3,000 contacts at one time.
- C. Contacts displays in the contact hierarchy are limited to record-level access by User.
- D. Customizing hierarchy columns changes the recently viewed Contacts list view.
正解：C
質問 # 20
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?
- A. The Close Case page layout must be used to close a case.
- B. The Support Process being used omits Closed as a status choice.
- C. The Case record type is missing Closed as a picklist value.
- D. The Show Closed Statuses m Case Status Field checkbox is set to the default.
正解：B
解説：
Explanation
A support process is a feature that allows administrators to define and enforce the stages that a case or work order must go through based on its record type. A support process determines which values are available for the status field for each record type. If a support process omits a certain value for the status field, such as Closed, then users will not be able to see or select that value when working with cases or work orders of that record type. References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthome.htm&type=5
質問 # 21
Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.
Which three options should the administrator use to address this need?
Choose Three answers
- A. Enable guided selling.
- B. Configure Opportunity Path.
- C. Use Flow to mark fields required.
- D. Mark fields required on the page layout.
- E. Use Validation Rules.
正解：A、D、E
解説：
Explanation
Guided selling, validation rules, and required fields on the page layout are three options that can be used to ensure sales reps fill out key fields when working on an opportunity through the process. Guided selling allows administrators to add prompts and guidance at each stage of the path to help reps move forward with confidence. Validation rules allow administrators to enforce data quality and business logic by preventing reps from saving records that do not meet certain criteria. Required fields on the page layout allow administrators to make certain fields mandatory for reps to enter before saving records. Configuring opportunity path can help reps visualize and update key fields at each stage, but it does not make them required or prevent them from moving forward without entering them. Using flow to mark fields required is not possible because flows cannot modify page layouts or field properties. References:
https://help.salesforce.com/s/articleView?id=sf.path_guided_selling.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fields_defining_field_properties.htm&type=5
質問 # 22
The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one user.
Which two options should an administrator use to meet this requirement?
Choose 2 answers
- A. Assign permission set group to Users
- B. Create a Permission Set
- C. Add to manual sharing list
- D. Edit organization-wide defaults
正解：A、B
解説：
Explanation
A permission set group is a collection of permission sets that can be assigned to users as one unit; it simplifies permission management by reducing the number of permission assignments needed for users who require multiple permission sets. A permission set is a collection of settings and permissions that give users access to various tools and functions in Salesforce; it can be used to extend users' access beyond their profile without changing their profile. Creating permission sets and assigning permission set groups can help Cloud Kicks give access to new custom object with custom fields to more than one user by creating permission sets that include access to new custom object with custom fields and assigning permission set groups that contain those permission sets to users who need them. Adding users to manual sharing list or editing organization-wide defaults are not options for giving access to new custom object with custom fields to more than one user; they either do not apply to custom objects or do not grant object-level access. References:
https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.perm_set_groups_overview.htm&type=5
質問 # 23
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
- A. Case Assignment Rules
- B. Case Scheduled Report
- C. Case Escalation Rules
- D. Case Dashboard Refreshes
正解：C
解説：
Explanation
Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
質問 # 24
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.
How should an administrator provide proper access?
- A. Assign a new role.
- B. Set Up Manual Sharing
- C. Create a new profile
- D. Configure permission sets.
正解：D
質問 # 25
The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user's manager. The administrator has been tasked with creating an approval process.
Which are two considerations the administrator needs to review before setting up this approval process?
Choose 2 answers
- A. Configure two separate approval processes.
- B. Populate the Manager standard field on the sales users' User Detail page.
- C. Allow the submitter choose the approver manually.
- D. Create a custom Discount field on the opportunity to capture the discount amount
正解：A、D
解説：
Explanation
Discount is not a standard field on the Opportunity object, so you need to create a custom field to capture the discount amount or percentage for each opportunity. To set up an approval process where opportunity discounts over 30% need to be approved by the VP of sales, and any discounts above 10% need to be approved by the user's manager, you need to configure two separate approval processes with different entry criteria based on the discount field value and different approvers based on their roles. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_getting_started.htm&type=5
質問 # 26
The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?
- A. Approval process
- B. Flow builder
- C. Validation rule
- D. Workflow rule
正解：B
質問 # 27
Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.
What feature should an administrator use to meet this request?
- A. Filter Logic
- B. Bucket Column
- C. Detail Column
- D. Group Rows
正解：B
質問 # 28
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values.
How Should the administrator correct this?
- A. Update the expected revenue associated with the stage.
- B. Adjust the forecast category associated with the stage.
- C. Change the probability associated with the stage.
- D. Modify the closed won value associated with the stage.
正解：C
解説：
Explanation
Expected revenue is calculated as Amount x Probability. If the expected revenue field displays incorrect values, it means that the probability associated with the stage is not accurate. The administrator should change the probability to reflect the actual likelihood of closing the opportunity at that stage. References:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_expected_revenue.htm&type=5
質問 # 29
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?
- A. Lightning Community
- B. Lightning Data
- C. Bolt Solutions
- D. Flow Solutions
正解：D
解説：
Explanation
Flow Solutions are pre-built flows or templates that can be installed from AppExchange and customized to meet specific business needs. For example, Flow Solutions can provide common use cases such as lead generation, document generation, payment processing, and more. In this case, the administrator can use a Flow Solution that provides a mortgage calculator and generates leads for loans. Flow Solutions are easy to install and configure, and can help save time and budget for projects. References:
https://help.salesforce.com/s/articleView?id=sf.flow_solutions.htm&type=5
質問 # 30
What are three characteristics of a master-detail relationship?
Choose 3 answers
- A. The master object can be a standard or custom object.
- B. Roll-up summaries are supported in master-detail relationships.
- C. Each object can have up to five master-detail relationships.
- D. Permissions for the detail record are set independently of the master.
- E. The owner field on the detail records is the owner of the master record.
正解：A、B、E
解説：
Explanation
A master-detail relationship is a parent-child relationship in which the master object controls certain behaviors of the detail object. The master object can be a standard or custom object, but not all standard objects support being a master. Roll-up summaries are fields that calculate the sum, count, min, or max of child records. The owner field on the detail records is not available and is automatically set to the owner of the master record.
References: https://www.forcetalks.com/blog/master-detail-relationship-in-salesforce/
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
質問 # 31
Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
How should an administrator ensure this requirement?
- A. Make the field universally required.
- B. Create a Process Builder to set the field.
- C. Require the field on the record type.
- D. Define an approval process for the child.
正解：D
質問 # 32
Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?
- A. Validation Rule
- B. Workflow Rule
- C. Process Builder
- D. Quick Action
正解：C
質問 # 33
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?
- A. Opportunity Processes
- B. Path Key fields
- C. Workflow Rules
- D. Dynamic Forms
正解：B
質問 # 34
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers
- A. Check edition compatibility.
- B. Download into a Trailhead Playground.
- C. Install in a sandbox.
- D. Test Drive in a production org.
正解：B、C
解説：
Explanation
A Trailhead Playground is a free, online learning environment that allows you to try out Salesforce features and apps. You can use a Trailhead Playground to test out an app from the AppExchange before you install it in your production org.
A sandbox is a copy of your production org that you can use to test changes and new features. You can install an app from the AppExchange in a sandbox to see how it works in your environment.
Testing an app in a production org is not recommended, as it could affect your live data. Checking edition compatibility is important, but it is not a way to try out an app.
質問 # 35
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
- A. Case assignment rule
- B. Auto-response rule
- C. Einstein Case Routing
- D. Case escalation rule
正解：D
解説：
Explanation
To re-assign cases that meet the 24 hour SLA to the next tier queue, the administrator should use a case escalation rule that defines the criteria for escalating cases, such as age or priority, and the actions to perform when those criteria are met, such as changing owner or sending email alerts. Case escalation rules can help ensure that cases are handled in a timely manner and escalated to appropriate users or queues. Einstein Case Routing, Auto-response rule, and Case assignment rule are not able to re-assign cases based on SLA or age.
References: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
質問 # 36
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
- A. Create one set of business hours per time zone.
- B. Allow the reps to set business hours manually.
- C. Set temporary business hours for each time zone.
- D. Adjust the currant business hours to accommodate the Eastern Time Zone.
正解：A
解説：
Explanation
Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for different time zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assign them accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5
質問 # 37
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
- A. Use assignment rules to set the queue as the owner of the case.
- B. Add Cass to the existing queue as available object.
- C. Configure a flow to assign the cases to the queue.
- D. Create a new queue and add Cases as an available object.
正解：A、B
解説：
Explanation
Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certain criteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue. References:
https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5
質問 # 38
Which tool should an administrator use to review recent configuration changes made in their org?
- A. Setup Audit Trail
- B. Field History Tracking
- C. Debug logs
- D. Critical Updates
正解：A
解説：
Explanation
Setup audit trail is a tool that allows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made what changes and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users.
Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup. References:
https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5
質問 # 39
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways should the administrator help the user log into Salesforce?
- A. Reset the password policies to allow the user to login.
- B. Log in as the user to unlock the user and reset the password.
- C. Reset password on the user's record detail page.
- D. Use the unlock button on the user's record detail page.
正解：C、D
質問 # 40
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