2024年最新の有効なC_C4H51_2405テスト解答とSAP試験PDF問題を試そう [Q24-Q45]

2024年最新の有効なC_C4H51_2405テスト解答とSAP試験PDF問題を試そう

無料SAP C_C4H51_2405試験問題と解答トレーニングを提供していますFast2test

SAP C_C4H51_2405 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
トピック 2	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
トピック 3	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
トピック 4	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
トピック 5	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

 

質問 # 24
Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

• A. Service level
• B. Category
• C. Organization
• D. Ticket type

正解：A、D

質問 # 25
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

• A. Mashup service
• B. Channel direction
• C. Ticket type
• D. Channel type
• E. Notification type

正解：B、D、E

質問 # 26
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

• A. Set up an approval process.
• B. Define a template.
• C. Activate Live Activity Configuration.
• D. Create a customer and assign an email address.

正解：B、D

質問 # 27
Which object is mandatory to integrate emails in tickets?

• A. Document type
• B. Branding template
• C. Service organization
• D. Service level agreement

正解：A

質問 # 28
Which of the following describes how permissions work in SAP Service Cloud?

• A. Restricted access rights override any unrestricted access you have defined.
• B. You can decide if the access rights should override any defined restrictions for each view.
• C. Unrestricted access rights override any restrictions you have defined.
• D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

正解：C

質問 # 29
Which element do you need to maintain to use maintenance plans?

• A. Condition attribute
• B. Fine-tuning
• C. Scoping
• D. Installed base

正解：D

質問 # 30
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

• A. Maintain a reference date in the contract.
• B. Create a workflow rule.
• C. Select the relevant scoping ques-tion.
• D. Maintain the fine-tuning activity for contracts.

正解：B

質問 # 31
Which data is replicated from SAP Service Cloud to SAP Field Service Management?

• A. Installed base
• B. Ticket hierarchy
• C. Registered product
• D. Account hierarchy

正解：A

質問 # 32
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

• A. Notifications
• B. Fine-tuning
• C. Workflow distribution rules
• D. Service categories

正解：C

質問 # 33
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

• A. Contacts
• B. Service contracts
• C. Registered products
• D. Installed bases

正解：B、D

質問 # 34
What do you need to create accounts?
Note: There are 2 correct answers to this question.

• A. Assignment to an organizational unit
• B. Access rights
• C. User ID
• D. Business role

正解：A、B

質問 # 35
Where can you keep track of new and modified knowledge base articles?

• A. Solution finder
• B. Broadcast
• C. Feed
• D. Knowledge base fine-tuning activity

正解：C

質問 # 36
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

• A. Category
• B. Custom fields
• C. Due Date
• D. Priority

正解：C、D

質問 # 37
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

• A. Case routing
• B. Notifications
• C. SLA
• D. Service categories

正解：A

質問 # 38
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

• A. Absolute, counter-based
• B. One time - no condition, time and counter-based
• C. Alternating, time and counter-based
• D. One time, time and counter-based

正解：C

質問 # 39
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Ticket routing rules
• B. Maintenance plan
• C. Activity planner
• D. Realignment runs

正解：B

質問 # 40
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

• A. You can use a mashup to access SAP BusinessObjects BI offline.
• B. You can use Dashboard Designer to join KPIs to a new data source.
• C. You can create new custom reports based on joined data sources.
• D. You can assign reports to business roles.
• E. You can add custom fields in data sources and reports.

正解：C、D、E

質問 # 41
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

• A. Territories
• B. Business roles
• C. Code list restrictions
• D. Validation rules

正解：A、B

質問 # 42
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Workflow rules
• B. Manual migration
• C. Mass Change Account Data
• D. Data Workbench

正解：C、D

質問 # 43
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

• A. Set scoping ques-tions and outgoing email details in fine-tuning.
• B. Create an account with the email address of the customer.
• C. Set up service categories and service catalogs.
• D. Create an email template for responses.
• E. Configure the email address in the communication channel.

正解：A、C、E

質問 # 44
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

• A. Account
• B. Employee
• C. Product
• D. Account hierarchy

正解：A

質問 # 45
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