厳密検証されたC_C4H51_2405試験問題集と解答で無料提供のC_C4H51_2405問題と正解付き [Q17-Q41]

厳密検証されたC_C4H51_2405試験問題集と解答で無料提供のC_C4H51_2405問題と正解付き

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SAP C_C4H51_2405 認定試験の出題範囲：

トピック	出題範囲
トピック 1	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
トピック 2	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
トピック 3	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
トピック 4	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
トピック 5	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
トピック 6	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
トピック 7	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

 

質問 # 17
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

• A. SLA Determination
• B. Determination of involved parties
• C. Party roles
• D. Delegation rules

正解：B、C

質問 # 18
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A. Service category
• B. Account
• C. Organization
• D. Employee
• E. Territory

正解：C、D、E

質問 # 19
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Use fine-tuning to activate Service Contract Management
• B. Use fine-tuning to manage the numeric range for contracts
• C. Activate Create Contracts in the Detail view
• D. Activate Service Contract Management in scoping

正解：A、D

質問 # 20
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

• A. Configure the relevant question in scoping.
• B. Create knowledge base articles in SAP Service Cloud.
• C. Create a Web service with SAP Knowledge Central by NICE.
• D. Create a validation rule.

正解：A、C

質問 # 21
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

• A. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
• B. The activity list is automatically generated by the system based on your scoping decisions.
• C. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
• D. Fine-tuning is the process of generating the activity list by
  Answer :ing que-stions about which business processes will be implemented.

正解：A、B

質問 # 22
Which element do you need to maintain to use maintenance plans?

• A. Fine-tuning
• B. Scoping
• C. Installed base
• D. Condition attribute

正解：C

質問 # 23
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

• A. Remove the personal data from the business user
• B. Create territory hierarchy levels
• C. Assign restriction rules
• D. Assign employee to an organizational unit

正解：C、D

質問 # 24
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

• A. Operating hours
• B. Working calendar
• C. Service contract
• D. Maintenance plan

正解：A、B

質問 # 25
Which object can be used in workflow definition and assigned to organizational structures?

• A. Employee
• B. Business role
• C. Business user
• D. Job definition

正解：D

質問 # 26
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

• A. Create an interactive dashboard
• B. Create a joined data source
• C. Create a report based on the Tickets data source
• D. Create a Cloud data source

正解：A、B

質問 # 27
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Realignment runs
• B. Maintenance plan
• C. Ticket routing rules
• D. Activity planner

正解：B

質問 # 28
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

• A. Create a workflow rule.
• B. Maintain the fine-tuning activity for contracts.
• C. Maintain a reference date in the contract.
• D. Select the relevant scoping ques-tion.

正解：A

質問 # 29
What do you have to consider when you are using the Data Workbench?

• A. Additional configuration needs to be defined in the fine-tuning area.
• B. Using the Data Workbench requires an additional license.
• C. Templates are used to update existing data records.
• D. Using the Data Workbench requires the activation of a scoping item.

正解：B、D

質問 # 30
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

• A. Installed bases
• B. Contacts
• C. Service contracts
• D. Registered products

正解：A、C

質問 # 31
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

• A. Countries, business processes, integrations
• B. Countries, business processes, business users
• C. Countries, scoping, activating dashboard designer
• D. Countries, scoping, live activity configuration

正解：A

質問 # 32
Which of the following is possible when creating tickets in the Agent Desktop?

• A. You can create knowledge articles.
• B. You can manually assign a maintenance plan.
• C. You can select multiple registered products in a single ticket.
• D. You can manually select the SLA.

正解：C

質問 # 33
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

• A. Create a customer and assign an email address.
• B. Define a template.
• C. Set up an approval process.
• D. Activate Live Activity Configuration.

正解：A、B

質問 # 34
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

• A. Social media channel configuration
• B. Work distribution
• C. Scoping in the Configuration Workbench
• D. Approval process for social media import run

正解：A、B

質問 # 35
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

• A. Maintain an HTML mashup
• B. Manual upload using a CSV file
• C. Using a Web service
• D. Scheduled upload using a CSV file

正解：B、C

質問 # 36
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

• A. One time - no condition, time and counter-based
• B. One time, time and counter-based
• C. Absolute, counter-based
• D. Alternating, time and counter-based

正解：D

質問 # 37
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

• A. Grant access to extension fields for business users
• B. Grant access to extension fields for business roles
• C. Use restriction rules
• D. Create a code list restriction

正解：B、D

質問 # 38
Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.

• A. Categories
• B. Account
• C. Installed base
• D. Products

正解：C、D

質問 # 39
Which model can be used for ABAP cloud-native development?

• A. The SAP S/4HANA Cloud Extensibility Model
• B. ABAP RESTful Application Programming Model
• C. The ABAP Cloud Development Model

正解：B

質問 # 40
Which data is replicated from SAP Service Cloud to SAP Field Service Management?

• A. Account hierarchy
• B. Installed base
• C. Ticket hierarchy
• D. Registered product

正解：B

質問 # 41
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