[2025年02月19日] C_C4H51_2405テストエンジンお試しセット、C_C4H51_2405問題集PDF
最新のSAP C_C4H51_2405のPDFと問題集で（2025）無料試験問題解答
SAP C_C4H51_2405 認定試験の出題範囲：
| トピック | 出題範囲 |
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| トピック 2 |
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| トピック 3 |
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| トピック 4 |
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質問 # 19
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.
- A. A workflow rule was not scheduled to trigger the determination.
- B. The determination rules have been configured, but not activated.
- C. SLAS are not configured in fine-tuning.
- D. SLAs are not activated in project scoping.
正解：B、D
質問 # 20
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.
- A. Standard reports
- B. Custom reports
- C. Interactive dashboards
- D. Data sources
- E. Web service message monitoring
正解：A、B、C
質問 # 21
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. You can link multiple tickets to a customer hierarchy using the Grouping feature.
- B. You can change the status of multiple sub-tickets from the main ticket.
- C. Opening the main ticket allows you to see all the connected sub-tickets.
- D. Changing the customer in the main ticket updates the customers in the related sub-tickets.
正解：B、C
質問 # 22
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Data Workbench
- B. Workflow rules
- C. Manual migration
- D. Mass Change Account Data
正解：A、D
質問 # 23
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?
- A. Notifications
- B. Case routing
- C. SLA
- D. Service categories
正解：B
質問 # 24
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.
- A. Add a new UI Switch logic
- B. Create a new URL mashup
- C. Change field label
- D. Add a new field
正解：C、D
質問 # 25
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.
- A. Create a Cloud data source
- B. Create a report based on the Tickets data source
- C. Create an interactive dashboard
- D. Create a joined data source
正解：C、D
質問 # 26
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.
- A. Code list restriction
- B. Page layout
- C. Validation rule
- D. Delegation
正解：A、C
質問 # 27
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.
- A. Add a reference to an account
- B. Add a reference to a service contract
- C. Use email as a response to a ticket
- D. Add an account team member
正解：A、B
質問 # 28
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.
- A. Text
- B. Product
- C. Warranty
- D. Maintenance plan
- E. Registered product
正解：B、D、E
質問 # 29
Which of the following is possible when creating tickets in the Agent Desktop?
- A. You can manually assign a maintenance plan.
- B. You can manually select the SLA.
- C. You can create knowledge articles.
- D. You can select multiple registered products in a single ticket.
正解：D
質問 # 30
Which of the following elements can you configure for the object ticket using the fine-tuning function?
- A. Ticket routing
- B. Skills
- C. Milestones
- D. Parties involved
正解：C、D
質問 # 31
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.
- A. Work distribution
- B. Approval process for social media import run
- C. Social media channel configuration
- D. Scoping in the Configuration Workbench
正解：A、C
質問 # 32
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.
- A. Category
- B. Custom fields
- C. Due Date
- D. Priority
正解：C、D
質問 # 33
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Reporting purposes
- B. Determining fine-tuning settings
- C. Determining responsibility for tickets
- D. Determining service level assignments
- E. Controlling validity of the service catalog
正解：A、C、D
質問 # 34
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.
- A. Map the data fields to the data fields offered in the template.
- B. Download the template.
- C. Schedule an MDRO job.
- D. Delete the header with the field names in the template.
正解：A、B
質問 # 35
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.
- A. You can add custom fields in data sources and reports.
- B. You can create new custom reports based on joined data sources.
- C. You can use Dashboard Designer to join KPIs to a new data source.
- D. You can assign reports to business roles.
- E. You can use a mashup to access SAP BusinessObjects BI offline.
正解：A、B、D
質問 # 36
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