まもなく無料セール終了！リアルOrder-Management-AdministratorのPDF解答で合格せよ [2026年09月06日]
最新の2026年09月試験Order-Management-Administrator問題集合格できる認証試験合格させます
Salesforce Order-Management-Administrator 認定試験の出題範囲：
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質問 # 51
How can a user view the information exchanged betweenthe payment platform and the external payment gateways?
- A. Navigate to Payments within the setup menu and select the payment platform
- B. Check for process exceptions associated with the Order Payment Summary
- C. Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary
- D. Check associated debug logs in Debug Logs in setup
正解：C
解説：
The best way for a user to view the information exchanged between the payment platform and the external payment gateways is to navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary. A Payment Gateway Log is a record that captures the request and response messages between the payment platform and the external payment gateways, such as Stripe, PayPal, etc. A PaymentGateway Log has a lookup relationship to the Order Payment Summary object, which represents a payment made for an order or part of an order. A user can use the Payment Gateway Logs related list on the Order Payment Summary page to view the details of thepayment transactions, such as the request and response payloads, status codes, timestamps, etc. Verified References: https://help.salesforce.com/s/articleView?id=sf.
order_management_payment_gateway_log.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
order_management_order_payment_summary.htm&type=5
質問 # 52
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfilment Order per item in the order, totaling 10
- B. One Fulfillment Order
- C. One Fulfillment Order pet destination, totaling 3
- D. One Fulfillment Order per Fulfillment Location, totaling 2
正解：C
解説：
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
質問 # 53
What does the number of Fulfillment Orders created depend upon?
- A. Fulfillment Location. Delivery Method and Number of Payments
- B. Fulfillment Location, Delivery Charges and Quantity
- C. Fulfillment Location, Recipient Address and Quantity
- D. Fulfillment Location. Delivery Method and Recipient Address
正解：D
解説：
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htm&type=5
質問 # 54
When can an Invoice be created?
- A. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*
- B. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'
- C. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"
- D. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"
正解：B
解説：
Explanation
The correct time and way for creating an Invoice is at any point after the Fulfillment Order is created, by customizing flow "Create Invoice". This flow is a core action that creates an Invoicerecord from a Fulfillment Order record, and updates the status of both records accordingly. The administrator can customize this flow to suit their business needs, such as adding conditions, actions, or subflows. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_create_invoice.htm&
質問 # 55
What does the number of Fulfillment Orders created depend upon?
- A. Fulfillment Location. Delivery Method and RecipientAddress
- B. Fulfillment Location. Delivery Method and Number of Payments
- C. Fulfillment Location, Delivery Charges and Quantity
- D. Fulfillment Location, Recipient Address and Quantity
正解：A
解説：
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items aregrouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified References:https://help.salesforce.com/s/articleView?
id=sf.om_order_fulfillment.htm&type=5
質問 # 56
Which three steps should an administrator take to set up a mock payment gateway in a new org?
- A. Create a Payment Provider
- B. Create a Payment Gateway
- C. Create a CORS (Cross-Origin Resource Sharing) entry
- D. Create a Named Credential
- E. Create a Trusted Site Entry
正解：A、B、D
解説：
To set up a mock payment gateway in a new org, an administrator shouldtake the following steps:
Create a Payment Provider: This is a custom metadata type that defines the configuration and behavior of a payment gateway. A payment provider specifies the name, type, class, and endpoint of the payment gateway.
Create a Named Credential: This is a Salesforce feature that securely stores authentication information for connecting to external services. A named credential specifies the URL, identity type, authentication protocol, and certificate of the payment gateway.
Create a Payment Gateway: This is a custom object that represents an instance of a payment provider. A payment gateway references a payment provider and a named credential, and defines additional settings such as currency, mode, and timeout. References: Salesforce Payments and Order Management, [Named Credentials]
質問 # 57
An Order contains products that will need to be shipped to multipleaddresses. How does this affect fulfillment?
- A. Multiple Order Payment Summaries will be created
- B. Multiple Fulfillment Orders will be created
- C. Multiple Invoices will be created
- D. Multiple Order Delivery Group Summaries will be created
正解：B
解説：
Whenan order contains products that will need to be shipped to multiple addresses, multiple fulfillment orders will be created. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location and shipped to a specific address. A fulfillment order can have one or more fulfillment order lines, which are the products that are included in the fulfillment order. An order can have one or more fulfillment orders, depending on how many locations and addresses are involved inthe order fulfillment.
References: Order Management Objects, Order Fulfillment Flows
質問 # 58
An item is not able to be fulfilled by the location assigned to the Item's Fulfillment Order. What two steps does a customer service representative need to do to move the item to a different fulfillment location?
Choose 2 answers
- A. Cancel the Fulfillment Order
- B. Change the Quantity field of the Fulfillment Order Product to 0 from the Fulfillment Order's related list
- C. Create a new Fulfillment Order Product assigned to the appropriate Fulfillment Order
- D. Delete the Fulfillment Order Product record from the Fulfillment Order's related
正解：B、C
質問 # 59
The Ensure Funds process works on which set of Order Items?
- A. Only the items with a status of Waiting Payment
- B. All Items within a delivery group
- C. Only the items passed into the Ensure Funds method
- D. Only the items on the Fulfillment Order passed into the Ensure Funds method
- E. All Sales Order Items
正解：C
解説：
The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can pass any Order Items into this method, regardless of their status or delivery group. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm&type=5
質問 # 60
What does the number of Fulfillment Orders created depend upon?
- A. Fulfillment Location. Delivery Method and Number of Payments
- B. Fulfillment Location, Delivery Charges and Quantity
- C. Fulfillment Location, Recipient Address and Quantity
- D. Fulfillment Location. Delivery Method and Recipient Address
正解：D
解説：
Explanation
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified References:https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htm&type=5
質問 # 61
Where should a service agent go first to initiate changes related to an Order in Order Management?
- A. Order Details
- B. Order Summary Details
- C. Change Order Details
- D. Fulfillment Order Details
正解：B
解説：
A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management.The Order Summary Details page provides a global view of the entire orderlifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. References: Order Management Console, Order Management Lifecycle
質問 # 62
A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.
What should the administrator recommend?
- A. Pass the data as is. Order Management will handle the kit.
- B. Add a custom attribute to the order header only
- C. Add a suffix to the Stock Keeping Unit of the Product which represents Kit status
- D. Track the individual kit items using custom attributes
正解：D
解説：
The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. Verified Reference: https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html
質問 # 63
Users are reporting slow load times for Lightning Record Pages. How can an administrator analyze the performance?
- A. Use Chrome DevTools
- B. Use the Analyze function in the Lightning Record Page editor
- C. Use the Page Layout Analysis tool in Setup
- D. Run a performance analysis using the Developer Console
正解：B
解説：
The Analyze function in the Lightning Record Page editor helps an administrator analyze the performance of a Lightning Record Page. It provides recommendations on how to improve the page load time, such as removing unused components, reducing the number of fields, or using conditional visibility rules.
質問 # 64
A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.
What should theadministrator recommend?
- A. Pass the data as is. Order Management will handle the kit.
- B. Add a custom attribute to the order header only
- C. Add a suffix to the Stock Keeping Unit of the Product which represents Kit status
- D. Track the individual kit items using custom attributes
正解：D
解説：
The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. Verified References:https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp
/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html
質問 # 65
A company has an external system that stores client accounting data but they want to be able to search for this data within Salesforce. What three steps should the administrator take to implement this functionality?
- A. Create an Indirect Lookup field to connect to the Account
- B. Create an automated import of the external data using the Job Scheduler
- C. Create an automated data capture (or the external system
- D. Create an External Data Source pointing to the external system's database
- E. Create an External Object for each fable of accounting data in the external system
正解：A、D、E
解説：
Three steps that the administrator should take to implement this functionality are:
Create an External Data Source pointing to the external system's database. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases.
Create an External Object for each table of accounting data in the external system. An External Object is a type of custom object that maps to a table in an external system. The administrator can create an External Object for each table of accounting data that they want to access from Salesforce, and define its fields and relationships accordingly.
Create an Indirect Lookup field to connect to the Account. An Indirect Lookup field is a type of custom field that links a child External Object record to a parent standard or custom object record. The administrator can create an Indirect Lookup field on the External Object that references the Account object, and specify the external column name and value that match the Account ID.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.external_object_relationships.htm&type=5
質問 # 66
Which objects can a Process Exception be related to?
- A. Order Details, Fulfillment Order, Payment Invoice
- B. Order Summary, Order Details, Fulfillment Order
- C. Order Summary, Fulfillment Order
- D. Order Summary, Fulfillment Order, Payment Invoice
正解：C
質問 # 67
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
- A. Return
- B. Credit Memo
- C. Invoice
- D. Return Order Summary
正解：B
解説：
The object that the administrator shouldlook at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
質問 # 68
Which three options are the main types of building blocks when working in Flow Builder?
- A. Elements
- B. Data lookups
- C. Async processes
- D. Connectors
- E. Resources
正解：A、D、E
解説：
The main types of building blocks when working in Flow Builder are:
Elements: These are the components that definethe logic and functionality of a flow. Elements include actions, assignments, decisions, loops, screens, subflows, and waits.
Resources: These are the variables, constants, formulas, collections, and record choice sets that store data in a flow. Resourcescan be used as inputs or outputs for elements.
Connectors: These are the arrows that connect elements and resources in a flow. Connectors determine the sequence and direction of the flow execution. References: [Flow Building Blocks]
質問 # 69
What are two items that an administrator should consider when building out a flow for one location vs multiple locations?
- A. Multiple locations will introduce nested loops which can make the canvas substantially larger
- B. Having multiple locations mandates writing custom Apex code
- C. Multiple locations can lead to limit exceptions
- D. A default warehouse location should be set first in flows handling multiple locations
正解：A、C
解説：
When building a flow for multiple locations, an administrator should consider the following challenges:
Multiple locations will introduce nested loops which can make the canvas substantially larger. For example, a flow that handles multiple fulfillment orders per order and multiple fulfillment order lines per fulfillment order will need to loop through both levels of records. This can make the flow more complex and harder to maintain.
Multiple locations can lead to limit exceptions. For example, a flow that queries or updates a large number of records across multiple locations may hit the SOQL query limit or the DML statement limit. To avoid this, an administrator should use bulkified actions and optimize the flow performance. Reference: Order Fulfillment Flows, [Flow Performance Best Practices]
質問 # 70
Which option is available for an admin to use as middleware to import data to. or export data from Order Management?
- A. Use Workbench to access the database
- B. Use Data Loader
- C. Write Apex classes to query the database and write to a file
- D. Find an application on AppExchange
- E. Use the Developer console
正解：B
解説：
Use Data Loader. Data Loader is a client application that allows administrators to bulkimport or export data from Salesforce using CSV files. The administrator can use Data Loader to import data into Order Management objects, such as Order Summary, Order Item Summary, Fulfillment Order, etc., or export data from these objects for backup or analysis purposes.
Verified References: https://appexchange.salesforce.com/ https://help.salesforce.com/s/articleView?id=sf.
data_loader.htm&type=5
質問 # 71
Which practice should an admin consider when working with the Ensure Funds Async action?
- A. The invoice object should be logged and cloned to a custom object before calling the action
- B. The Invoice ID should be logged before passing it to the Ensure Funds Async action
- C. The invoice object should be cloned to a custom object before calling the action
- D. The invoice ID should be assigned somewhere in the flow before calling the action
正解：D
解説：
The Ensure Funds Async action requires the invoice ID as an input parameter. The action checks if there are enough funds available for the invoice and updates the invoice status accordingly. The invoice ID should be assigned somewhere in the flow before calling the action, otherwise the action will fail. Reference: Salesforce Payments and Order Management
質問 # 72
Which set of conditions is required for an Order Summary object to be created?
- A. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and the Create OrderSummary Process is installed.
- B. An Order is created, its status is set to Draft, Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.
- C. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.
- D. An Order is created, the Create Order Summary Process is installed and the Create Order Summary Process is active
正解：D
解説：
The Order Summary object is a custom object that stores information about an order, such as the total amount, the number of items, and the fulfillment status. The Order Summary object is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. The process and the flow are part of the Order Management package and must be installed and activated for the order summary object to be created. Reference: Order Management Lifecycle, Order Management Objects, Configure Order Management Flows
質問 # 73
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