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質問 # 51
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfillment Order pet destination,totaling3
- B. One Fulfillment Order per Fulfillment Location,totaling2
- C. One Fulfilment Order per item in the order,totaling10
- D. One Fulfillment Order
正解：A
解説：
Explanation
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
質問 # 52
Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?
- A. Return Order
- B. Replacement Order
- C. Change Order
- D. rmaorder
- E. Fulfillment Order
正解：A、C、E
解説：
Explanation
Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Return Order. A Return Order is a record that represents a return request for an order or part of an order.
A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
Change Order. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
質問 # 53
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
- A. Return Order Summary
- B. Return
- C. Invoice
- D. Credit Memo
正解：D
解説：
Explanation
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
質問 # 54
An administrator is running into performance issues due to a high number of records being created in a flow.
How can the administrator modify the flow to improve scalability?
- A. Offload the creation of records to a Subflow that will be called in the Reference Flow
- B. Ask a developer to offload all the Flow functionality to Apex code via Triggers and Apex classes
- C. Ask a developer to create a Flow apex action to offload the creation of records
- D. Use the Bulk Create Records node in the Flow to improve performance
正解：D
解説：
Explanation
The best way for an administrator to modify the flow to improve scalability when running into performance issues due to a high number of records being created in a flow is to use the Bulk Create Records node in the Flow. This node allows the administrator to create multiple records of the same object type in one transaction, which reduces the number of database operations and improves the flow performance. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_bulk_create.htm&type=5
質問 # 55
When can an Invoice be created?
- A. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"
- B. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*
- C. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'
- D. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"
正解：C
解説：
Explanation
The correct time and way for creating an Invoice is at any point after the Fulfillment Order is created, by customizing flow "Create Invoice". This flow is a core action that creates an Invoicerecord from a Fulfillment Order record, and updates the status of both records accordingly. The administrator can customize this flow to suit their business needs, such as adding conditions, actions, or subflows. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_create_invoice.htm&
質問 # 56
An administrator needs to send an Outbound Message to an external accounting system whenever a Fulfillment Order is created. What is the best practice to create this functionality?
- A. Create an Apex Trigger
- B. Create a Process Builder
- C. Create a Flow
- D. Create a Workflow Rule
正解：B
解説：
Explanation
The best practice to create this functionality is to use a Process Builder. A Process Builder is a declarative tool that allows administrators to automate business processes based on certain criteria and actions. The administrator can create a Process Builder that triggers when a Fulfillment Order is created, and then executes an Outbound Message action that sends the information to the external accounting system. Verified References:
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5https://help.salesforce.com/s/artic
質問 # 57
What type of relationship exists between FulfillmentOrder and Location?
- A. Many-to-One Lookup (Location) Fulfil led from Location Id
- B. One-to-Many Lookup (Location) FulfilledFrom Location Id
- C. One-to-One Lookup (Location) FulfilledFrom Location
- D. Junction (Many to Many)
正解：A
解説：
The type of relationship that exists between FulfillmentOrder and Location is Many-to-One Lookup (Location) FulfilledFrom Location Id. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. A Many-to-One relationship means that many child records can be related to one parent record, but not vice versa. In this case, a FulfillmentOrder has a Lookup field named FulfilledFrom Location Id that references a Location record. A Location is a record that represents a physical location from which order product items are fulfilled, such as warehouses and retail stores. A Location can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Location. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_location.htm&type=5
質問 # 58
The Ensure Funds process works on which set of Order Items?
- A. Only the items with a status of Waiting Payment
- B. All Items within a delivery group
- C. All Sales Order Items
- D. Only the items passed into the Ensure Funds method
- E. Only the items on the Fulfillment Order passed into the Ensure Funds method
正解：D
解説：
The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can pass any Order Items into this method, regardless of their status or delivery group. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm&type=5
質問 # 59
An administrator is encountering errors when reusing a composite API call to load test orders via the Workbench. What are three possible causes of this issue?
- A. The administrator has duplicate Product SKUs in the JSON query
- B. The number of subrequests in the JSON query exceeds the 20 subrequest limit
- C. The administrator is creating multiple objects in a single JSON query
- D. Record IDs used within the request are incorrect
- E. The Administrator has logged into the wrong environment in Workbench
正解：A、B、D
解説：
Explanation
Three possible causes of this issue are:
The administrator has duplicate Product SKUs in the JSON query. A Product SKU is a unique identifier for a product that is used to track inventory and sales. A Product SKU must be unique within an org, and it cannot be duplicated in a composite API call. If the administrator has duplicate Product SKUs in the JSON query, it will cause an error when loading test orders via the Workbench.
The number of subrequests in the JSON query exceeds the 20 subrequest limit. A subrequest is a single HTTP request that is part of a composite API call. A composite API call can contain up to 20 subrequests in a single JSON body. If the administrator has more than 20 subrequests in the JSON query, it will cause an error when loading test orders via the Workbench.
Record IDs used within the request are incorrect. A record ID is a unique identifier for a record that is used to reference and manipulate data in Salesforce. A record ID must be valid and exist in the org, and it must match the data type and format of the corresponding field. If the administrator has incorrect record IDs in the JSON query, such as using 15-character IDs instead of 18-character IDs, or using IDs from a different org, it will cause an error when loading test orders via the Workbench.
Verified References:
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_composite_composite.htm
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/dome_composite_sobject_tree_flat.htm
質問 # 60
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, which other Object besides Order also needs to be extended?
- A. Delivery Groups
- B. Payment Summary
- C. Order Summary
- D. Change Order
正解：C
解説：
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, besides Order, the other object that also needs to be extended is Order Summary. An Order Summary is a record that stores information about an order, such as the total amount, the number of items, and the fulfillment status. An Order Summary is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. To extend an object in Order Management, an administrator can create custom attributes on that object that match the API name and data type of the corresponding attributes in B2C Commerce. Reference: Order Management Objects
質問 # 61
An admin is analyzing project requirements and notes that there are requirements to support both high volume and multiple locations. What is the recommended approach for this scenario?
- A. Download the Single Location High Volume sample flow from the Partner Community and modify all the flows to loop through locations
- B. Download the Multiple Locations sample flow from the Partner Community and have developers add Apex code to enhance performance
- C. Download the Single Location High Volume sample flow and the Multiple Locations sample flow from the Partner Community and make a blend between the two considering trade-offs
- D. Download the Single Location High Volume sample flow from the Partner Community and have the developers add Apex code to enhance performance
正解：C
解説：
The Single Location High Volume sample flow and the Multiple Locations sample flow are two examples of how to implement order fulfillment with Order Management. The Single Location High Volume sample flow is optimized for performance and scalability, but it only supports one fulfillment location per order. The Multiple Locations sample flow supports multiple fulfillment locations per order, but it has lower performance and scalability. To support both high volume and multiple locations, an admin can download both sample flows from the Partner Community and make a blend between them, considering trade-offs such as complexity, maintainability, and customizability. Reference: Order Fulfillment Flows, Partner Community
質問 # 62
Users are reporting slow load times for Lightning Record Pages. How can an administrator analyze the performance?
- A. Run a performance analysis using the Developer Console
- B. Use the Page Layout Analysis tool in Setup
- C. Use the Analyze function in the Lightning Record Page editor
- D. Use Chrome DevTools
正解：C
解説：
The Analyze function in the Lightning Record Page editor helps an administrator analyze the performance of a Lightning Record Page. It provides recommendations on how to improve the page load time, such as removing unused components, reducing the number of fields, or using conditional visibility rules.
質問 # 63
Where should a service agent go first to view process exceptions related to a specific Order?
- A. Order Record - Details Tab
- B. Change order Record -Related Tab
- C. Order Record - Process Exception Details Tab
- D. Order Summary Record - Related Tab
正解：C
解説：
Explanation
The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing.
Verified
References:https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5
質問 # 64
A customer wants to change the layout of the out of the box Order Summary Lightning Record Page to three columns instead of two. How can an administrator satisfy this requirement?
- A. Change the page layout template to Three Regions in the layout editor
- B. Create a new Lightning Record Page and select the Three Regions template
- C. Add another column component lo the existing Lightning Record Page
- D. Edit the Lightning Record Page and change the Template lo Three Regions
正解：D
解説：
The best way for the administrator to satisfy this requirement is to edit the Lightning Record Page and change the Template to Three Regions. A Lightning Record Page is a type of page that displays details and related information about a specific record in Lightning Experience or Salesforce mobile app. A Lightning Record Page can be customized using the Lightning App Builder, which is a tool that allows administrators to drag and drop components onto a page layout. A Template is a predefined layout that determines how components are arranged on a page. A Three Regions template is a type of template that divides the page into three columns or regions. The administrator can edit the Lightning Record Page for the Order Summary object, and change the Template to Three Regions in the Lightning App Builder. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_templates.htm&type=5
質問 # 65
Whatare tworeasonsforusing Flows instead of Apex code?
- A. Flows provide a visual debug process
- B. Flows can be modified and created without a developer
- C. Flows can be triggered by undelete events
- D. Flows have better performance options for large batches of records
正解：A、B
解説：
Explanation
Two reasons for using Flows instead of Apex code are:
Flows can be modified and created without a developer. Flows are declarative tools that allow administrators to build complex business logic using clicks instead of code. Flows do not require any programming skills or knowledge, and they can be easily modified and maintained by administrators.
Flows provide a visual debug process. Flows have a built-in debugger that allows administrators to test and troubleshoot their flows in a graphical interface. The debugger shows the flow execution path, the values of variables and sObject fields, and any errors or warnings that occur in the flow.
Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
質問 # 66
Where should a service agent go first to view process exceptions related to a specific Order?
- A. Change order Record - Related Tab
- B. Order Record - Details Tab
- C. Order Record - Process Exception Details Tab
- D. Order Summary Record - Related Tab
正解：C
解説：
The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5
質問 # 67
How can an administrator synchronize licenses from the production org when preparing a sandbox for development?
- A. Use a custom shell script
- B. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
- C. Export a Change Set
- D. import a Change Set
正解：B
解説：
Explanation
The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match their sandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developing or testing in the sandbox. Verified References:https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm&type=5
質問 # 68
An administrator is running into performance issues due to a high number of records being created in a flow. How can the administrator modify the flow to improve scalability?
- A. Offload the creation of records to a Subflow that will be called in the Reference Flow
- B. Ask a developer to offload all the Flow functionality to Apex code via Triggers and Apex classes
- C. Ask a developer to create a Flow apex action to offload the creation of records
- D. Use the Bulk Create Records node in the Flow to improve performance
正解：D
解説：
The best way for an administrator to modify the flow to improve scalability when running into performance issues due to a high number of records being created in a flow is to use the Bulk Create Records node in the Flow. This node allows the administrator to create multiple records of the same object type in one transaction, which reduces the number of database operations and improves the flow performance. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_bulk_create.htm&type=5
質問 # 69
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?
- A. Open
- B. New
- C. Active
- D. Created
- E. Drafted
正解：B、C
解説：
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by Order Management. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5
質問 # 70
Which three statements are true about change sets?
- A. Sending a change set between two orgs requires a deployment connection
- B. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
- C. A change request should be created when the admin wants to send customizations from the current org to another org
- D. Change sets can only be sent between orgs that are affiliated with a production org
- E. Change sets can contain only modifications made through the Setup menu
正解：A、D、E
解説：
Explanation
Three statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs that allows one org to send change sets to another org.
Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that are used for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.
Change sets can contain only modifications made through the Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
質問 # 71
An Order contains products that will need to be shipped to multiple addresses. How does this affect fulfillment?
- A. Multiple Fulfillment Orders will be created
- B. Multiple Invoices will be created
- C. Multiple Order Delivery Group Summaries will be created
- D. Multiple Order Payment Summaries will be created
正解：A
解説：
When an order contains products that will need to be shipped to multiple addresses, multiple fulfillment orders will be created. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location and shipped to a specific address. A fulfillment order can have one or more fulfillment order lines, which are the products that are included in the fulfillment order. An order can have one or more fulfillment orders, depending on how many locations and addresses are involved in the order fulfillment. Reference: Order Management Objects, Order Fulfillment Flows
質問 # 72
Some admins are exploring the optimal Data Model for their QMS Org. What should be considered when choosing between Person Accounts vs Contacts?
- A. Person Accounts are appropriate for B2B transactions while Account-Contact model is appropriate for B2C transactions
- B. Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions
- C. Person Accounts once enabled can be rolled back
- D. Person Accounts once enabled cannot be rolled back and makes changes to the data model
正解：B
解説：
Explanation
The correct statement about Person Accounts and Contacts is that Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions. A Person Account is a type of account that represents an individual consumer, rather than a business or organization. A Person Account combines the features and fields of both the Account and Contact objects, and it does not require a Contact record to be associated with it. A Person Account is suitable for B2C transactions, where the customers are individual consumers who purchase products or services for personal use. An Account-Contact model is a type of data model that represents a business or organization as an account, and its employees or affiliates as contacts. An account can have many contacts associated with it, but a contact can only belong to one account.
An Account-Contact model is suitable for B2B transactions, where the customers are businesses or organizations that purchase products or services for professional use. Verified References:
https://help.salesforce.com/s/articleView?id=sf.accounts_person.htm&type=5https://help.salesforce.com/s/article
質問 # 73
A customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management. Later, the customer returns one of the products. Which objects will be created in Order Management?
- A. The Order Summary object and Change Order object
- B. A Return Order object and Change Order object
- C. A Change Order object and Cancel Order Object
- D. A Cancel Order object and Return Order object
正解：B
解説：
Explanation
The objects that will be created in Order Management when a customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management, and then returns one of the products are:
A Return Order object. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
A Change Order object. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
質問 # 74
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