[2024年03月] 最新のHP HP2-I47認定練習テスト問題
確認済みHP2-I47問題集と解答で一年間無料最速更新
質問 # 13
Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
- A. Customer is not set up for remote working
- B. Changing trends have had a negative impact on business performance.
- C. Employees are less productive due to maintenance issues.
- D. Customer is facing increased cyberthreats.
- E. Customer needs to focus on CapEx rather than OpEx.
正解：A、C
解説：
Explanation
The correct answers are A and E. Employees are less productive due to maintenance issues and Customer is not set up for remote working.
These are two specific pain points that HP Fix Services can help address. HP Fix Services are services that enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1.
By using HP Fix Services, customers can benefit from:
Faster fixes and streamlined issue resolution that keep devices running and employees productive1.
Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems2.
HP certified technicians that repair devices with 100% genuine HP parts2.
Rapid repair or replacement of devices at home, in the office, or in the field, with options such as next business day onsite service, accidental damage protection, and device media retention12.
If the customer is interested in learning more about HP Fix Services, you can direct them to the HP website1 or contact an HP representative for more details.
The other options are incorrect because:
Changing trends have had a negative impact on business performance is not a specific pain point that HP Fix Services can help address. This is more related to HP Transform Services, which are services that help customers adapt to changing business needs and optimize their IT investments3.
Customer needs to focus on CapEx rather than OpEx is not a specific pain point that HP Fix Services can help address. This is more related to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions4.
Customer is facing increased cyberthreats is not a specific pain point that HP Fix Services can help address. This is more related to HP Protect Services, which are services that help customers enhance their device security posture and protect their data from cyberattacks.
1: HP Support Services | HP Official Site 3: HP Support Services | HP Official Site 4: [HP Financial Services | HP Official Site] 2: HP Care Pack - PC Repair, Extended Warranty & Support : [HP Wolf Security - Endpoint Security Solutions | HP Official Site]
質問 # 14
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
- A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- B. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
- C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- D. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
正解：D
解説：
Explanation
The best way to respond to this IT manager is C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.
By purchasing and registering HP Active Care, the IT manager can benefit from proactive alerts about device issues, such as hard drive or battery failures, and create a service case with HP Customer Support. This can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.
If the IT manager is interested in learning more about HP Active Care, you can direct them to the HP website1 or contact an HP representative for more details. You can also show them a short video about the benefits of HP Active Care for IT admins and end users3.
質問 # 15
Which HP Lifecycle Services can Partners sell but are fulfilled by HP? (Select three.)
- A. HP Post Warranty Services
- B. HP Renew Services
- C. HP Set Up Services
- D. HP Fix Services
- E. HP Device Media Retention
- F. HP Collaborate Services
正解：B、C、D
解説：
Explanation
The HP Lifecycle Services that Partners can sell but are fulfilled by HP are A. HP Fix Services, C. HP Set Up Services, and F. HP Renew Services. According to the web search results, these services are part of the HP Lifecycle Services portfolio that offer various solutions for device management throughout the device lifecycle123. However, these services are not delivered by the Partners, but by HP experts or authorized service providers123. For example:
HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1. These services are fulfilled by HP or its authorized service providers using remote diagnosis and support, accidental damage protection, and multiple response time options for onsite repair or replacement1.
HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help customers reduce downtime and improve productivity2. These services are fulfilled by HP at the factory or onsite using custom system setting services, imaging and application services, device provisioning services, and installation and data migration services2.
HP Renew Services help customers accelerate their sustainability goals through more responsible computing practices3. These services are fulfilled by HP using carbon neutral computing services, device recovery service, sanitization service, deinstallation service, and recycling service3.
Therefore, these are the HP Lifecycle Services that Partners can sell but are fulfilled by HP.
質問 # 16
What is included in HP Active Care? (Select two.)
- A. Availability for one or two years
- B. No-cost replacement parts
- C. Next business day onsite support
- D. Defective Media Retention in every option
- E. Coverage of non-HP devices
正解：C、D
解説：
Explanation
The two options that are included in HP Active Care are A. Defective Media Retention in every option and E.
Next business day onsite support. According to the HP Active Care website1, HP Active Care provides a complete suite of device protection, support, and repair services that help users maximize productivity. Some of the features of HP Active Care are:
Defective Media Retention: Sometimes even the best storage media may require replacement, and when it does, you can securely maintain control of the defective media in a way that meets your security standards for protecting sensitive data12.
Next Business Day Onsite Response: Rely on our knowledgeable experts and prompt service to minimize disruptions by getting your devices working and your users back to business. HP Customer Support will fast track problem diagnosis and provide resolutions that help customers get back up and running quickly12.
Other features of HP Active Care are:
HP TechPulse: An Automation platform powered by billions of data points; HP TechPulse delivers world class services through meaningful insights2.
Accidental Damage Protection: Keep your devices up and running at an optimal state with the parts and materials necessary to keep your devices working12.
Travel Support: You have enough to focus on when you're out of the office. Stay productive and get access to the help you need-almost anywhere you go-with local language telephone and onsite support12.
質問 # 17
A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
- A. Would you consider a lease-to-own solution?
- B. How necessary is it for you to minimize capital expenditures?
- C. How distributed is your workforce?
- D. Do you require security features such as hardware or BIOS protection?
正解：C、D
解説：
Explanation
The correct answers are B and C. How distributed is your workforce? and Do you require security features such as hardware or BIOS protection?
These questions are relevant to qualify the customer for HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud1. HP Set Up Services can deliver great device configuration experiences for employees starting on day one, with services for provisioning, deployment, and zero-touch setup1.
By asking how distributed the customer's workforce is, you can assess their need for a modern, low-touch way to provision new devices for their remote workers. HP Device Provisioning Services can help customers provision and personalize new computers for their distributed workforce before they ship from HP1.
By asking if the customer requires security features such as hardware or BIOS protection, you can identify their security challenges and offer them solutions that can enhance their device security posture. HP Proactive Security is the world's most advanced endpoint security service that provides protection-first security for SMBs. It uses HP Sure Click Pro and HP Sure Sense Pro to isolate and contain malware threats, and HP TechPulse to monitor and report on device security posture. HP Proactive Security also includes services to help customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption2.
The other options are incorrect because:
Asking if the customer would consider a lease-to-own solution is not related to HP Set Up Services.
This is more relevant to HP Device as a Service (DaaS), which is a comprehensive solution that combines hardware, software, and services into a single contract with a predictable monthly fee3.
Asking how necessary it is for the customer to minimize capital expenditures is also not related to HP Set Up Services. This is more relevant to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions.
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP Official Site 2:
[HP Wolf Security Services] 3: [HP Device as a Service (DaaS) | HP Official Site] : [HP Financial Services | HP Official Site]
質問 # 18
What does HP Fix Services provide for HP Personal Systems? (Select two.)
- A. Operating system and firmware updates
- B. Mandatory customer self-repair (offshore)
- C. Multiple response time options to meet customer needs
- D. Protection from manufacturer defects
正解：A、C
解説：
Explanation
The two options that HP Fix Services provide for HP Personal Systems are A. Operating system and firmware updates and C. Multiple response time options to meet customer needs. According to the HP Fix Services website1, HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field. Some of the features of HP Fix Services are:
Operating system and firmware updates: HP can help customers keep their devices up to date with the latest operating system and firmware updates, as well as provide support for troubleshooting and resolving issues related to these updates1.
Multiple response time options: HP offers a range of response time options to suit different customer needs, such as next business day onsite support, same day onsite support, or 4-hour onsite support.
Customers can also choose from different service levels, such as standard or premium1.
Other features of HP Fix Services are:
Remote diagnosis and support: HP can remotely diagnose and fix device issues, such as boot-up problems, system performance issues, network connectivity issues, and other problems. HP can also provide phone and chat support for customers who need assistance12.
Accidental damage protection: HP can protect customers from accidental damage to their devices, such as drops, spills, power surges, or breaks. HP can provide repair or replacement of the damaged device with no hidden fees2.
質問 # 19
An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
- A. HP presentation materials at HP Sales Central
- B. A virtual reality (VR) environmental demo
- C. The Value Management Office tool at ecosystems.US
- D. Al-based insights on the customer's industry available from HP TechPulse
正解：C
解説：
Explanation
The best tool that the Partner can use to create a business case for this customer is D. The Value Management Office tool at ecosystems.US.
The Value Management Office (VMO) tool is a web-based platform that helps HP Partners and customers collaborate on the value of HP Lifecycle Services. It allows Partners to create customized proposals based on different scenarios, variables, and assumptions, and show the customer the expected return on investment (ROI), total cost of ownership (TCO), and other value metrics12.
By using the VMO tool, the Partner can benefit from:
Faster and easier proposal creation with pre-built templates, calculators, and data sources12.
Higher win rates and deal sizes with compelling value propositions and differentiation12.
Improved customer satisfaction and loyalty with transparent and interactive value communication12.
If the Partner is interested in learning more about the VMO tool, they can visit the Ecosystems website1 or contact an Ecosystems representative for more details. They can also watch a short video about the VMO tool and how it works3.
1: Ecosystems Revenue Operating System (OS) 2: Ecosystems Software Reviews, Demo & Pricing - 2023 3:
The VMO: Ecosystems' Value Management Office - YouTube
質問 # 20
An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
- A. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
- B. The Partner must complete the registration process by using the hyperlink sent in an email
- C. Delivery of the hardware must be scheduled within 30 days after the service is sold
- D. Registration must be performed within 10 days from the day the service is sold
正解：A
解説：
Explanation
The correct answer is D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support. The Partner must use the CSN portal to input the order details, such as customer name, service type, device serial number, and service start date, within five business days of closing the deal.
This is necessary to activate the service and ensure timely delivery12.
The other options are incorrect because:
The Partner does not need to complete the registration process by using the hyperlink sent in an email.
This is only required for customers who purchase HP Lifecycle Services directly from HP or through an online reseller3.
Registration does not have to be performed within 10 days from the day the service is sold. This is only a recommendation to avoid any delays or issues in service delivery4.
Delivery of the hardware does not have to be scheduled within 30 days after the service is sold. This is not related to the registration of HP Lifecycle Services. The hardware delivery is subject to the availability and shipping terms of the Partner or HP.
1: HP Channel Services Network 2: Hewlett Packard Enterprise Channel Services Network 3: [HP Care Pack Central] 4: [HP Care Pack Services - Frequently Asked Questions (FAQs)]
質問 # 21
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Deinstallation Services
- B. HP Wolf Protect and Trace
- C. HP Defective Media Retention
- D. HP Active Care
- E. HP pc BIOS Asset Tagging service
正解：B、D
解説：
Explanation
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14.
The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
質問 # 22
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Work with an HP distributor and use the program available exclusively to distributors
- B. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
- C. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
- D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
正解：D
解説：
Explanation
The faster way to register many HP Lifecycle Services at one time is D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support1.
One of the features of the CSN portal is the ability to register multiple HP Lifecycle Services at once by using an Excel template. The Partner can download the template from the portal, fill in the required information for each service, such as customer name, service type, device serial number, and service start date, and upload the completed worksheet back to the portal. This can save time and effort compared to registering each service individually2.
If you want to learn more about how to use the Excel template to register multiple HP Lifecycle Services, you can watch a short video tutorial on the CSN portal3. You can also contact an HP representative for more details or assistance.
1: HP Channel Services Network 2: HP Care Pack Services - Frequently Asked Questions (FAQs) 3: CSN - How to Register Multiple Care Packs Using Excel Template
質問 # 23
Name a benefit of HP Active Care, powered by HP TechPulse.
- A. Automatic performance tuning based on feedback
- B. Ability to actively change the security policies in response to threats
- C. Actionable device and employee insights whether online or offline
- D. Proactive issue identification and remediation
正解：D
解説：
Explanation
The correct answer is B. Proactive issue identification and remediation.
HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.
By using HP Active Care, powered by HP TechPulse, customers can benefit from proactive issue identification and remediation, which can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.
The other options are incorrect because:
Automatic performance tuning based on feedback is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Performance Advisor, which is a software application that helps optimize the performance of HP workstations by providing feedback and recommendations on system configuration and settings3.
Ability to actively change the security policies in response to threats is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Proactive Security, which is a service that helps customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption4.
Actionable device and employee insights whether online or offline is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Manageability Services, which are cloud-based solutions that provide device and employee insights across endpoint devices and applications. They can also work offline by collecting data locally and uploading it when the device reconnects to the internet.
1: HP Active Care | HP Official Site 2: HP TechPulse | HP Official Site 3: [HP Performance Advisor | HP Official Site] 4: [HP Wolf Security Services] : [HP Manageability Services | HP Official Site]
質問 # 24
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Deinstallation Services
- B. HP Wolf Protect and Trace
- C. HP Defective Media Retention
- D. HP Active Care
- E. HP pc BIOS Asset Tagging service
正解：B、D
解説：
Explanation
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14.
The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
質問 # 25
What does the base warranty for HP Personal Systems provide?
- A. Uplifted support for additional years of coverage
- B. Operating system and firmware updates
- C. Protection against accidents such as liquid spills, electrical surges, and falls
- D. Protection from manufacturer defects
正解：D
解説：
Explanation
The base warranty for HP Personal Systems provides protection from manufacturer defects. According to the Limited Warranty and Support Guide1, HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Therefore, the correct answer is D. Protection from manufacturer defects.
質問 # 26
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